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7.8

Citrix Presentation server cannot contact citrix license server

Asked by csub in Citrix

Tags: Citrix, license

Recently when logging onto the presentation server or opening a citrix aplication you get the error message 'Citrix presentation server cannot contact the license server'

the presentation and license servers are differnt servers.

on the license server, 2 of 3 citrix services are running.

citrix License Management console is started
Citrix Licensing WMI is started

Attempting to start CitrixLicensing results in this message - the citrixlicesnsing service started then stopped, some services do this because they have no work to do.

cannot telnet to port 27000 on the license server which I belive is the port citrix uses for its licenses.

Below is the debug log from the license server.

Any help greatly appreciated.

11:19:41 (lmgrd) -----------------------------------------------
11:19:41 (lmgrd)   Please Note:
11:19:41 (lmgrd)
11:19:41 (lmgrd)   This log is intended for debug purposes only.
11:19:41 (lmgrd)   In order to capture accurate license
11:19:41 (lmgrd)   usage data into an organized repository,
11:19:41 (lmgrd)   please enable report logging. Use Macrovision's
11:19:41 (lmgrd)   software license administration  solution,
11:19:41 (lmgrd)   FLEXnet Manager, to  readily gain visibility
11:19:41 (lmgrd)   into license usage data and to create
11:19:41 (lmgrd)   insightful reports on critical information like
11:19:41 (lmgrd)   license availability and usage. FLEXnet Manager
11:19:41 (lmgrd)   can be fully automated to run these reports on
11:19:41 (lmgrd)   schedule and can be used to track license
11:19:41 (lmgrd)   servers and usage across a heterogeneous
11:19:41 (lmgrd)   network of servers including Windows NT, Linux
11:19:41 (lmgrd)   and UNIX. Contact Macrovision at
11:19:41 (lmgrd)   www.macrovision.com for more details on how to
11:19:41 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
11:19:41 (lmgrd)   for your enterprise.
11:19:41 (lmgrd)
11:19:41 (lmgrd) -----------------------------------------------
11:19:41 (lmgrd)
11:19:41 (lmgrd)
11:19:41 (lmgrd) pid 1012
11:19:41 (lmgrd) lmdown requests disabled
11:19:41 (lmgrd) ERROR: license files have conflicting port numbers
11:19:41 (lmgrd)    27000 and -1
11:19:41 (lmgrd)     Please edit the license files so the port numbers
11:19:41 (lmgrd)     on the SERVER line are identical.
11:19:41 (lmgrd)     License files include: C:\Program Files\Citrix\Licensing\MyFiles\citrix_startup.lic C:\Program Files\Citrix\Licensing\MyFiles\license_20090227111026.lic
11:19:41 (lmgrd) Exiting
[+][-]09/30/09 01:34 AM, ID: 25456550Accepted Solution

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About this solution

Zone: Citrix
Tags: Citrix, license
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Solution Provided By: csub
Participating Experts: 4
Solution Grade: A
 
[+][-]08/31/09 06:42 AM, ID: 25222686Expert Comment

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[+][-]08/31/09 08:25 AM, ID: 25223525Expert Comment

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[+][-]09/01/09 01:26 AM, ID: 25229453Author Comment

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[+][-]09/04/09 03:13 AM, ID: 25258071Author Comment

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[+][-]09/16/09 02:36 PM, ID: 25350461Expert Comment

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[+][-]09/25/09 02:19 PM, ID: 25427343Expert Comment

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