Question

Citrix Presentation server cannot contact citrix license server

Asked by: csub

Recently when logging onto the presentation server or opening a citrix aplication you get the error message 'Citrix presentation server cannot contact the license server'

the presentation and license servers are differnt servers.

on the license server, 2 of 3 citrix services are running.

citrix License Management console is started
Citrix Licensing WMI is started

Attempting to start CitrixLicensing results in this message - the citrixlicesnsing service started then stopped, some services do this because they have no work to do.

cannot telnet to port 27000 on the license server which I belive is the port citrix uses for its licenses.

Below is the debug log from the license server.

Any help greatly appreciated.

11:19:41 (lmgrd) -----------------------------------------------
11:19:41 (lmgrd)   Please Note:
11:19:41 (lmgrd)
11:19:41 (lmgrd)   This log is intended for debug purposes only.
11:19:41 (lmgrd)   In order to capture accurate license
11:19:41 (lmgrd)   usage data into an organized repository,
11:19:41 (lmgrd)   please enable report logging. Use Macrovision's
11:19:41 (lmgrd)   software license administration  solution,
11:19:41 (lmgrd)   FLEXnet Manager, to  readily gain visibility
11:19:41 (lmgrd)   into license usage data and to create
11:19:41 (lmgrd)   insightful reports on critical information like
11:19:41 (lmgrd)   license availability and usage. FLEXnet Manager
11:19:41 (lmgrd)   can be fully automated to run these reports on
11:19:41 (lmgrd)   schedule and can be used to track license
11:19:41 (lmgrd)   servers and usage across a heterogeneous
11:19:41 (lmgrd)   network of servers including Windows NT, Linux
11:19:41 (lmgrd)   and UNIX. Contact Macrovision at
11:19:41 (lmgrd)   www.macrovision.com for more details on how to
11:19:41 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
11:19:41 (lmgrd)   for your enterprise.
11:19:41 (lmgrd)
11:19:41 (lmgrd) -----------------------------------------------
11:19:41 (lmgrd)
11:19:41 (lmgrd)
11:19:41 (lmgrd) pid 1012
11:19:41 (lmgrd) lmdown requests disabled
11:19:41 (lmgrd) ERROR: license files have conflicting port numbers
11:19:41 (lmgrd)    27000 and -1
11:19:41 (lmgrd)     Please edit the license files so the port numbers
11:19:41 (lmgrd)     on the SERVER line are identical.
11:19:41 (lmgrd)     License files include: C:\Program Files\Citrix\Licensing\MyFiles\citrix_startup.lic C:\Program Files\Citrix\Licensing\MyFiles\license_20090227111026.lic
11:19:41 (lmgrd) Exiting

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-08-31 at 03:28:24ID24694365
Tags

Citrix

,

license

Topic

Citrix

Participating Experts
4
Points
0
Comments
7

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Citrix
    Is there a Citrix forum in this website? If not, will there ever be?
  2. citrix
    how to configure citrix presentation server 4.5
  3. Citrix
    citrix altaddr
  4. Citrix 4.5 WMI error message
    I have been seeing this error message for the last month and I can not seem to get the correct fix for it. I have Citirx Presentation Server 4.5 and runing the 2003 servers which are my app servers. I am only see this issue on these servers. Citrix Monitoring Script Event ...
  5. citrix data store and citrix data collector ?
    Hi experts, I'm new to citrix, at my work place, there is a server called citrix data store (MS SQL 2005) and another server called citrix data collector. what are they ? How are they functioning in the citrix environment ? or what are their roles ? Btw, I'm unsure what cit...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: amichaellPosted on 2009-08-31 at 06:42:26ID: 25222686

Hrm.  Never seen that before.  Have you modified your license files at all?  Have you tried just downloading them again from MyCitrix.com?

 

by: AdamBNYCPosted on 2009-08-31 at 08:25:48ID: 25223525

Seems like there might be something else trying to take up port 27000 which is what the lic server requires. I would upgrade to the newest license server and redownload your license from Citrix.

 

by: csubPosted on 2009-09-01 at 01:26:03ID: 25229453

More info, error msg in eventlog.

Description:
Detection of product '{DC8E822F-068D-43B8-9B56-80289BCC7C2A}', feature 'CTX_LS', component '{89C6B7DF-9E61-4F9D-B04B-EA2FDAC9076F}' failed. The resource 'C:\Program Files\Citrix\Licensing\MyFiles\CITRIX.opt' does not exist.

 

by: csubPosted on 2009-09-04 at 03:13:16ID: 25258071

this citrix article is spot on about my problem - http://support.citrix.com/article/CTX113831

But can find no program that is using up the 27000 port, and downloaded my licese of mycitrix again but its identical to the one im currently running.

citrix_startup.lic also has correct port allocation of 27000 and points to the correct directory.

 

by: rimmenaPosted on 2009-09-16 at 14:36:28ID: 25350461

Have you checked with the AMC that the port is set to 27000 ? If you cannot telnet to it, it's not even active, but the AMC should confirm server and port name used.

 

by: Mr_RobertoPosted on 2009-09-25 at 14:19:21ID: 25427343

Was this ever resolved. I've just begun experiencing this same issue. Can't telnet to 27000 on the license server from either of my Citrix servers and am getting the same message when I log into them.

 

by: csubPosted on 2009-09-30 at 01:34:44ID: 25456550

We got this working ourselves but the cause might not be the same for you.

Looks like an update of java on our citrix presentation server caused it,so we changed some keys to fool it into thinking its 1.5 instead of 1.6.

HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.5

"JavaHome"="M:\Program Files\Java\jre6"

"RuntimeLib"="M:\Program Files\Java\jre6\bin\client\jvm.dll"

"MicroVersion"="0"

Then a repair on the license server and a restart seemed to do the trick.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...