Question

Citrix Xenapp Client 11.0 - Set to "Pass-Through" however after reboot of Citrix Servers the client swiches back to "Prompt User"

Asked by: icsctech

Here is the scenario:

We use Citrix Xenapp 4.5 to publish our applications. The Citrix Xenapp 11.0 client on each workstation is set to "Pass-through authentication". It appears that after I reboot the Citrix servers that the Xenapp Client on some machines switches the logon mode from "Pass-through authentication" to "Prompt User".

I have tried reinstalling the Citrix Xenapp 11.0 client on those workstations that are having this issue however it does not remedy this situation. Secondly, I've tried copying my "appsrv.ini" file(since my computer does not have this issue) onto the workstations that are problematic. Yet again this does not fix the issue...

Is it perhaps that there is an issue between the Citrix Access Gateway and  Xenapp clients on those workstations? or does it have something to do with users not logging off their local profile (local profiles are "locked") and when then the Citrix servers are rebooted it causes the Xenapp clients to switch the logon mode from  "Pass-through authentication" to "Prompt User"?

Please Help Me Understand!

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Asked On
2009-09-11 at 07:46:01ID24724737
Tags

Xenapp client

,

pass-through

,

prompt user

,

citrix 4.5

,

reboot

,

connection center

,

options

,

logon mode

Topic

Citrix

Participating Experts
2
Points
500
Comments
10

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Answers

 

by: dborgerPosted on 2009-09-11 at 12:27:06ID: 25312707

Have you selected which method of client Auth on the PNAgent site? IF so are you allowing users to change this setting>?

 

by: icsctechPosted on 2009-09-11 at 12:34:55ID: 25312767

I have 2 options selected in it. They are Prompt and Pass Through with Prompt as Default.

 

by: dborgerPosted on 2009-09-11 at 12:41:37ID: 25312837

So it actually changes the Auth type.. not that it's set to pass-trough but not working?
Can you set to only pass-through on the site and test.
Also, Do you have the box checked to allow user to change type?

 

by: dborgerPosted on 2009-09-11 at 12:43:40ID: 25312861

 

by: icsctechPosted on 2009-09-11 at 12:44:23ID: 25312870

but it only does this for couple of people not for everyone....

and where would i see the option for Allow User to Change Type?

 

by: dborgerPosted on 2009-09-11 at 12:51:04ID: 25312927

Sorry,  I was thinking of Application icons, If you have more than on option the users will be able to select.
Here is what I think is happening..
For some reason the pass through is not working for some users and it's promting them and reverting them to the default. could you set pass through as the default and test?

 

by: icsctechPosted on 2009-09-11 at 12:51:53ID: 25312940

I will change it and test and will let you know.

 

by: LKaushalPosted on 2009-09-13 at 11:07:29ID: 25321192

You can configure 'Passthrough' as Default authentication method on PNAGent site. And, check if 'Passthrough' is default authentication method on PNA Client (ROght click--> Option) for problematic users or not. If they have 'Prompt' as authentication then they will be ask for enter credential even if PNA wesite has 'Passthrough' as default.

 

by: icsctechPosted on 2009-09-14 at 13:40:25ID: 25329120

That's how i have it but for some reason it changes for some people and not others when the WI server reboots ...

 

by: icsctechPosted on 2009-10-12 at 06:27:13ID: 31627597

Not sure

20120131-EE-VQP-002

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