I am running XenApp on Windows Server 2003 (32-bit). My web interface was working fine until we applied Hotfix Rollup Pack 4 (we were previously running HR03); now all of a sudden some of my users receive the following error when trying to log in through it --
"The supplied credentials could not be validated. Either they are incorrect, or there is a problem with the authentication system. Try again, or contact your help desk or system administrator for help."
When this happens the following event is logged in the server's Application Log:
Event Type: Error
Event Source: Web Interface at c:\inetpub\wwwroot\Citrix\
Event Category: None
Event ID: 0
Date: 9/15/2009
Time: 9:53:48 AM
User: N/A
Computer: servername
Description:
The servers sent HTTP headers indicating that an error occurred: "400" "Bad Request". This message was reported from the XML Service at address "http://servername:8080/sc
Anyone have any ideas as to how to resolve this?
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The problem seems to be that when I installed the new hotfix rollup package I also had to update the license server, which is now monopolizing port 8080. For some reason even though I've gone through the procedure listed above it's still looking on 8080 for the XML service, even after changing the port in CAMC and restarting the IMA. jad;flkja;dlfjkasdf....
It was originally set to not share - the WI was on :80 and the XML service was on :8080. After the hotfix install and license upgrade I got a very few users who got the message about a possible problem with the authentication system -- somehow there were only 5 users out of almost 250 employees and partners that use my system that were affected. They would get the error message, and the XML service error would be logged in my app log. I gave up on trying to find the real solution and just changed the port to share with IIS, but since I didn't change the port on the web interface farm settings it didn't fix the problem until I noticed that mistake.
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by: rpasseroPosted on 2009-09-15 at 09:37:26ID: 25336733
I've followed the instructions to unregister the service and tried to configure it to share the port with IIS (80) per http://support.citrix.com/