Question

Cloned PCs with Citrix Web Client (XenApp Web Plugin 11) will not reconnect to disconnected sessions

Asked by: riverhosp

I have created a master image for 50 PCs (Fat clients using WI) we are to roll out for our new Citrix farm. I cloned them (Ghostcast) with the XenApp web plugin installed in the image, and SysPrep the image.  Added them to the domain and appropriate groups. The added Imprivata multi-user SSO, and an autologon to the domain. But when I set up my test environment with the cloned PCs, they will not properly reconnect to a disconnect or live active session (Steal the active live session). This works fine on the non-cloned machines.
Scenario - Hospital exam rooms
User logs onto WI in exam room 1, does some stuff.. Locks the PC (Windows/L)
User walks into exam room 2, logon to PC and open the Web Interface. Autologon happens, and SHOULD reconnect the active live session from room 1 (Steal the session) but doesn't. Get a new session on the server or a different server in the farm..
Or
User disconnects from Room 1 session leaving an inactive disconnected session
Walks into room 2, and opens WI and clicks app to connect, and inconsitantly reconnects session, or starts a new session..

There must be something in the registry, or some special SID or UID, or something, that the server is seeing or not seeing..  But I can not seem to nail this one. HELP!!

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Asked On
2009-09-17 at 09:23:43ID24740482
Tags

Citrix

,

Clone

,

Ghost

,

XenApp

,

reconnect disconnected sessions

Topics

Citrix

,

XenServer

,

Plug Ins

Participating Experts
1
Points
500
Comments
2

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Answers

 

by: rimmenaPosted on 2009-09-17 at 11:36:57ID: 25359427

I would check the directory in which the Xenapp plugin has been installed, there should be a file called appsrv.ini, you may find that all your clients have identical machine names. This could be causing the issue.

 

by: riverhospPosted on 2009-09-17 at 13:17:07ID: 31630130

X Bang head here... I CANNOT believe I over looked that! I totally discounted that this image is set as far as all the autolog with a domain account and yada yada yada. So, what I did was just deleted the c$\Documents and Settings\UserNameGoesHere\Application Data\ICAClient
Directory, and hit the web client and connection rebuilt this directory, and viola! I can NOT thank you enough for kicking me in the brain! Lesson learned.. Thanx again. I guess my confusion may have also came from the fact we are not using the ICA client, but WI instead.. Would have probably never dawned on me.. You ROCK!

20120131-EE-VQP-002

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