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9.3

Help! Can't uninstall XenApp

Asked by avhelpdesk in Citrix, Active Directory

Tags: Citrix XenApp uninistallation problems

Hi,
I have a small XenApp 5 farm running under Windows 2008 32bit.
All was going well and I decided to update to Feature Release 2. Big mistake.

Everything failed. No users can connect to the farm in any way, shape or form. Via web interface or agent. I now want to remove XenApp and reinstall but I can't!
I just get "Installation ended prematurely because of an error".

That's it. Nothing else. Event ID 11729 are logged and if I run an uninstall via command line with the CTX_MF_FORCE_SUBSYSTEM_UNINSTALL=Yes it still fails but with an event of 11725. Tried to Modify, Remove and repair... all the same.

I've generated a log file and 3 errors are reported that I can see. I've stuck them in the Code box

 I am now completely boned and need the help of you good people!
Thanks,
Wullie
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There are 3 errors being reported that I can see.
 
Action start 15:54:21: CTX_MF_MM_SetRebootForDrivers.EDF190B9_1780_476B_BE0C_F3D13422307E.
CTX_MF_MM_SetRebootForDrivers:START
MSI (s) (50!D8) [15:54:21:206]: PROPERTY CHANGE: Adding MsiRebootActionScheduled property. Its value is '3'.
IsDriverRebootNeeded-->Component cdfdrv.sys1.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4 needs a reboot.
MSI (s) (50!D8) [15:54:21:206]: Note: 1: 2711 2: PCL5c.EDF190B9_1780_476B_BE0C_F3D1342230
MSI (s) (50!D8) [15:54:21:206]: Note: 1: 2711 2: CTXRMPN.INF.EDF190B9_1780_476B_BE0C_F3D1342230
MSI (s) (50!D8) [15:54:21:206]: Note: 1: 2711 2: ctxsmcdrv.inf.EDF190B9_1780_476B_BE0C_F3D134223
 
MSI (s) (50!D8) [15:54:21:221]: Note: 1: 2711 2: icareduc.inf.EDF190B9_1780_476B_BE0C_F3D134223
 
MSI (s) (50!D8) [15:54:21:221]: Note: 1: 2711 2: pdcrypt1.inf.EDF190B9_1780_476B_BE0C_F3D134223
 
MSI (s) (50!D8) [15:54:21:221]: Note: 1: 2711 2: pdcrypt2.inf.EDF190B9_1780_476B_BE0C_F3D13422307
MSI (s) (50!D8) [15:54:21:221]: Note: 1: 2711 2: pdrframe.inf.EDF190B9_1780_476B_BE0C_F3D13422307
MSI (s) (50!D8) [15:54:21:221]: Note: 1: 2711 2: twexport.inf.EDF190B9_1780_476B_BE0C_F3D13422307
MSI (s) (50!D8) [15:54:21:221]: Note: 1: 2711 2: CtxSbx.inf.EEB5DE29_A8F7_47A1_BA78_265F292CDC
 
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21015) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21013) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21011) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21009) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21007) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21005) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21003) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (21001) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20999) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20997) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20995) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20993) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20991) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20989) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20987) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20985) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Leaked MSIHANDLE (20983) of type 790531 for thread 4568
MSI (s) (50:10) [15:54:21:221]: Note: 1: 2769 2: CTX_MF_MM_SetRebootForDrivers.EDF190B9_1780_476B_BE0C_F3D13422307E 3: 17
CTX_MF_MM_SetRebootForDrivers:END
DEBUG: Error 2769:  Custom Action CTX_MF_MM_SetRebootForDrivers.EDF190B9_1780_476B_BE0C_F3D13422307E did not close 17 MSIHANDLEs.
Internal Error 2769. CTX_MF_MM_SetRebootForDrivers.EDF190B9_1780_476B_BE0C_F3D13422307E, 17
 
MSI (s) (50:0C) [15:54:21:221]: Doing action: SetRUNDLL3264.E289452F_B008_4882_ABB2_77E22692D9C4
Action ended 15:54:21: CTX_MF_MM_SetRebootForDrivers.EDF190B9_1780_476B_BE0C_F3D13422307E. Return value 1.
 
 
and
 
MSI (s) (50:5C) [15:54:26:962]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIE56C.tmp, Entrypoint: CfgEngineCA_Execute
Entered CfgEngineCA_Execute.
Entered ExecuteConfig.
Command line: 'CfgEngineCA /d "D:\Program Files\Citrix\CfgEngine\Configuration.xml" Installed REMOVING_GUIDS={A8CC77FD-F113-477F-BC1D-D93CEA67AECD} /p "D:\Program Files\Citrix\CfgEngine\Answers.xml" /c "D:\Program Files\Citrix\CfgEngine\ImaRules.xml" LOC_DESC_IMA001="Allows incoming TCP traffic from Citrix servers." LOC_DESC_IMA002="Allows incoming UDP traffic from Citrix servers." /c "D:\Program Files\Citrix\CfgEngine\MfRules.xml" CDMSVC.EXE="D:\Program Files\Citrix\system32\cdmsvc.exe" CPSVC.EXE="D:\Program Files\Citrix\system32\CpSvc.exe" XTE.EXE="D:\Program Files\Citrix\XTE\bin\XTE.exe" LOC_DESC_ICA001="Allows incoming TCP traffic from Citrix clients." LOC_DESC_CDM001="Allows communication with Citrix clients for client drive mapping." LOC_DESC_CPSVC001="Allows communication required by the Citrix Print Service." LOC_DESC_CGP-SR001="Allows communication for Citrix Session Reliability." LOC_DESC_SSLRELAY001="Allows communication required for SSL Relay."'.
int __stdcall ExecuteConfig(const unsigned short *): System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at ConfigDB..ctor(String configfile)
   at ExecuteConfig(UInt16* cmdline)
Exited ExecuteConfig: return value -1.
Exited CfgEngineCA_Execute: return value -1.
MSI (s) (50:0C) [15:54:27:586]: User policy value 'DisableRollback' is 0
MSI (s) (50:0C) [15:54:27:586]: Machine policy value 'DisableRollback' is 0
Action ended 15:54:27: InstallFinalize. Return value 3.
 
 
and
 
MSI (s) (50:0C) [15:54:28:725]: Note: 1: 1725
MSI (s) (50:0C) [15:54:28:725]: Product: Citrix XenApp 5.0 -- Removal failed.
 
MSI (s) (50:0C) [15:54:28:725]: Windows Installer removed the product. Product Name: Citrix XenApp 5.0. Product Version: 5.0.0.0. Product Language: 1033. Removal success or error status: 1603.
[+][-]11/17/09 03:12 AM, ID: 25838572Accepted Solution

Your question has an Asker Certified™ answer! avhelpdesk verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

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Zones: Citrix, Active Directory
Tags: Citrix XenApp uninistallation problems
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Solution Provided By: snusgubben
Participating Experts: 1
Solution Grade: A
 
[+][-]11/17/09 02:24 AM, ID: 25838361Expert Comment

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[+][-]11/17/09 02:38 AM, ID: 25838413Author Comment

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[+][-]11/17/09 03:26 AM, ID: 25838658Author Comment

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