asked on

Cannot install Citrix Reciever or Online Plugin

Hi Experts,

Has anyone encountered the following error below? I cannot install any Citrix Online Plugin or Reciever.

Below is logs where it stops:

20:36:03: Information - CApp::IsDotNetFrameworkInstalled(964) - The.NET 3.5 SP1 Framework was found.
20:36:03: Information - CInstallationManager::InstallComponents(238) - Evaluating deployment for 8 components...
20:36:03: Information - CInstallationManager::InstallComponents(293) - Just before entering the saving installdir location block. uninstall value : 0 and componet ID is: ReceiverInside
20:36:03: Information - CInstallationManager::InstallComponents(302) - Entering saving installdir location block.
20:36:03: Warning - CInstallationManager::InstallComponents(321) - Cannot open install folder key SOFTWARE\Citrix\Install\ICA Client.
20:36:03: Information - CInstallationManager::InstallComponent(426) - Running InstallComponent method for: ReceiverInside.
20:36:03: Information - CInstallationManager::InstallComponent(462) - Installing Component: ID = ReceiverInside
20:36:03: Information - CInstallationManager::InstallComponent(598) - Component Install Commandline: REBOOT=ReallySuppress MSIDISABLERMRESTART=0 MSIRESTARTMANAGERCONTROL=0 ARPSYSTEMCOMPONENT=1 NEED_RECEIVER=n ALLUSERS=1
20:36:04: Information - CComponent::CreateRegistryRecords(621) - Writing registry records for uninstall.
20:36:04: Information - CComponent::CreateRegistryRecords(627) - Wrote registry: Version=3.2.0.5844 PackageType=MSI ProductCode={8EC50898-E24A-4C0C-A1F2-A71A8DBF291F}
20:36:04: Information - CInstallationManager::InstallComponent(654) - Component Install Status: ID = ReceiverInside, InstallMode = Install, InstallResult = 0, InstallSuccess = True, InstallRebootRequired = False, InstallSuppressed = False
20:36:04: Information - CInstallationManager::InstallComponent(679) - InstallComponent complete for ReceiverInside.
20:36:04: Information - CInstallationManager::InstallComponents(293) - Just before entering the saving installdir location block. uninstall value : 0 and componet ID is: ICA_Client
20:36:04: Information - CInstallationManager::InstallComponent(426) - Running InstallComponent method for: ICA_Client.
20:36:04: Information - CInstallationManager::InstallComponent(462) - Installing Component: ID = ICA_Client
20:36:04: Information - CInstallationManager::InstallComponent(598) - Component Install Commandline: REBOOT=ReallySuppress MSIDISABLERMRESTART=0 MSIRESTARTMANAGERCONTROL=0 ARPSYSTEMCOMPONENT=1 NEED_RECEIVER=n ALLUSERS=1
20:36:04: Information - CInstallationManager::InstallComponent(654) - Component Install Status: ID = ICA_Client, InstallMode = Install, InstallResult = 1612, InstallSuccess = False, InstallRebootRequired = False, InstallSuppressed = False
20:36:04: Information - CInstallationManager::InstallComponent(679) - InstallComponent complete for ICA_Client.
20:36:04: Warning - CInstallationManager::InstallComponents(393) - Component result is false: 1
20:36:04: Information - CComponentManager::GetInstallStatus(505) - Component was Receiver Inside installed successfully.
20:36:04: Error - CComponentManager::GetInstallStatus(493) - Installation NOT successful for 'XenApp Web Plugin', error: 1612.

Matt V

Did you have another version of Citrix Online Plugin installed before trying to install the receiver?

We had to use the UNICA tool to remove all previous clients before the new receiver would properly install.

http://www.gourami.eu/products/unica

SandMan

ASKER

Thank you for sharing the program. Unfortunately after running it, the issue still occurs, and same log entries from my first post

Sekar Chinnakannu

try to unistall the plugin using the following article http://support.citrix.com/article/ctx121917 and give a try by reintalling the client.

SandMan

ASKER

Hi sekarc4u, thanks for the reply, I have already tried this article same issue....

Sekar Chinnakannu

Can you try to install it in different user account? also same issue with other workstations too?

SandMan

ASKER

Hi sekarc4u, does not work with a different account same error, it works on a different laptop.

And I'm not under a domain

ASKER CERTIFIED SOLUTION

SandMan

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SandMan

ASKER

No solution found, I just decided to reformat my laptop

Member_2_7968949

Citrix was working fine on my Windows 10 laptop and suddenly stopped working. Tried all the stuff in this thread (including adding new user admin) and nothing works.

Receiver is corrupted and may need a different laptop or rebuild. Sort of sucks this is a common problem and they don't seem to care.