Link to home
Start Free TrialLog in
Avatar of vpetersen
vpetersenFlag for United States of America

asked on

WebEx crashing in Citrix Shared Desktop

Hello, thanks for taking the time to look at this. We are having an issue with WebEx inside our Citrix shared desktop farm. We have tried to work with WebEx but have had zero luck.

Citrix XenApp 6.5
Citrix PVS 6.1
Citrix UPM 5.2
Server 2008 R2

Users can schedule WebEx meetings fine and send out invites fine in Citrix. When the 1st user joins/hosts a meeting everything works fine. Any subsequent user tries to join/host a meeting the WebEx client crashes.

We have software restriction policies in place but have whitelisted every WebEx related .exe file. WebEx support recommended we also whitelist every .dll file as well (which we did and there was no change).

A symbolic link was recommended by WebEx support to redirect  the C:\ProgramData\WebEx\WebEx folder from the server to the users home directory which is on a network share (WebEx support sent the sym link syntax). Unfortunately the crash still occurred at 99% and the sym link also appeared to not be redirecting everything in the C:\ProgramData\WebEx\WebEx folder.

Not really sure where to go from here. Any help would be appreciated.
Avatar of Sekar Chinnakannu
Sekar Chinnakannu
Flag of Singapore image

are you using enterprise version? if not try to install the enterprise version and check.
ASKER CERTIFIED SOLUTION
Avatar of vpetersen
vpetersen
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of vpetersen

ASKER

self resolved