We use a software called Alice - it is used to record sleep studies. We use PCAnywhere to remotely watch and occasionally take control of the remote computer running this Alice software and recording the sleep study. Whenever we have a computer running dual monitoring, the study does not appear to scroll forward when recording - at least not from the computer watching remotely. The computer running the study and being viewed sees the study scroll in real time while recording just fine. Now, I've been under the assumption that this is the fault of PCAnywhere, however, I have techs telling me PCAnywhere did work with dual monitoring at one time, a year or two ago, before I took over the IT position. I have seen no documentation claiming PCAnywhere 11.5 support dual monitoring. I have looked over settings on PCAnywhere, and haven't found anything I could change and see the desired effect. Does anyone know about this situation? Can anyone suggest why this worked at one time then just suddenly stopped? I can get the exact same study to look right when being viewed with RAdmin 3.0, but PCAnywhere 11.5 gives me a stalled study. I have no proof of what the techs are saying, but hopefully someone has some wise advice.
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