Question

Problems removing Pcanywhere

Asked by: jeffreychorba

I am trying to remove Pcanywhere from a Windows XP computer but it does not show up in the add remove programs.  I ran the Microsoft installer removal tool and removed it.  When I tried running the Norton removal tool to remove Norton 360 it says that Pcanywhere is still installed?  I am not sure how to procede from here. My goal is to get Norton 360 out completely.

Thanks

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Asked On
2008-02-19 at 11:08:58ID23175355
Tags

Symantec

,

Norton Pcanywhere

,

10

Topic

PC Anywhere Remote Access Software

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: rickhobbsPosted on 2008-02-19 at 11:13:21ID: 20931528

Manually remove PCAnywhere per the instructions in this link:
http://service1.symantec.com/support/pca.nsf/docid/2006110621194912?Open&docid=1996123152913&nsf=pca.nsf&view=e1aefd06d28fcec6852569e5004cef32

Then use the Norton Removal tool.

 

by: jeffreychorbaPosted on 2008-02-23 at 11:07:21ID: 20966178

I tried these steps and it still shows that PCanywhere is installed when I run the Norton removal tool?

 

by: rickhobbsPosted on 2008-02-23 at 11:51:40ID: 20966345

Did you reboot after following the removal instructions?  What version of PCAnywhere was installed?

 

by: jeffreychorbaPosted on 2008-02-23 at 12:44:35ID: 20966609

Yes I rebooted - It is version 10

 

by: nodramasPosted on 2008-02-24 at 12:26:00ID: 20971174

Greetings.
Try doing the followings:

Delete following registry keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\AW_HOST
HKEY_LOCAL_MACHINE\Software\Symantec\pcAnywhere
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices\AWHOST32
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices\pcAnywhere Agent

Delete folder:

C:\Program Files\Symantec\pcAnywhere       <---- depends of windows language the ''Program Files'' name

Delete following files:  (Don't delete the folders)

C:\Program Files\Common Files\Symantec Shared

ehandres.dll
iraabout.dll
iralpttr.dll
iramdmtr.dll
irareg.dll
irasrial.dll
irawebtl.dll
sevinst.exe

C:\Windows\System

awg.dll

C:\Winnt\system32

awddi.dll
awgina.dll
awmon.dll
awvid5.dll
awvideo.dll
PcaPerfCtrs.dll

C:\Winnt\system32\Drivers

aw_host.sys
aw_host5.sys
awlegacy.sys

And finally to remove the Pcanywhere name from Add/Remove list delete from then following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall      -> pcAnywhere

To Enter in registry:
Start - > Run -> regedit

Good luck,
cheers

 

by: rickhobbsPosted on 2008-02-24 at 21:26:43ID: 20973094

After you do the above, reboot.  the run the norton removal tool.

20120131-EE-VQP-002

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