Trying to reinstall pcAnywhere 12.0. on a W2K machine that has its memory copied from another machine that has a fried motherboard. What I'm trying to say is that there are trace files of a previous working pcAnywhere 12.0 install scattered on the machine. I'm encountering error 1723: There is a problem with Windows Installer Package. A dll required for this install to complete could not be run..."
Can anyone help me wipe this scattered fragments away so that it will install???
I found these instructions on the internet but was not succesful in completing either one.
Situation:
While installing pcAnywhere 11.0, you receive the error message, "Error: 1722 (or 1723) . . . a required .dll could not be run." You want to know what you can do to fix this problem.
Solution:
This error can occur if a previous installation of pcAnywhere aborted, or if you once had a beta version of pcAnywhere installed. To fix this problem follow all of the steps listed below:
To uninstall the aborted or beta installation of pcAnywhere 11.0
On the Windows taskbar, click Start > Run.
Type MsiExec.exe /x {E05E8183-866A-11D3-97DF-0
000F8D8F2E
9} /qb into the Open box.
Press Enter or click OK.
To uninstall Symantec Packager
Close Symantec Packager if it is open.
On the Windows taskbar, click Start > Settings > Control Panel.
In the Control Panel window, double-click Add/Remove Programs.
In the Add/Remove Programs window, in the Currently installed programs list, click Symantec Packager.
Click Remove.
When you are prompted to remove Symantec Packager data files, do one of the following:
Click Yes to remove all Symantec Packager data files from the listed locations.
Click No to leave the data files on your computer. Note the file location so that you can delete the data files at a later time.
In the Add/Remove Programs window, click Close.
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