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05.09.2008 at 02:44PM PDT, ID: 23390912
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Tools menu options are not showing up for some users

Tags: LanDesk, Management Suite 8.1, 8.1
We currently have LanDesk 8.1 installed on Server 2003. We have a few admins that are not able to see all of the options under the tools menu when they login to the console. So far only 4 options are showing up. I've checked everything that I know including groups, permissions, IIS objects etc... and haven't seen anything that looks out of the ordinary. A screen shot of the problem is attached.
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landesk tools menu
landesk tools menu
 
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Question Stats
Zone: Software
Question Asked By: locoq
Solution Provided By: Netman66
Participating Experts: 1
Solution Grade: B
Views: 4
Translate:
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05.11.2008 at 03:01PM PDT, ID: 21543649

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05.13.2008 at 04:22AM PDT, ID: 21553854

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05.13.2008 at 07:48AM PDT, ID: 21555582

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05.13.2008 at 08:52AM PDT, ID: 21556284

Rank: Genius

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05.15.2008 at 10:53AM PDT, ID: 21576406

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05.11.2008 at 03:01PM PDT, ID: 21543649
locoq,
We have sent a message to some of our more experienced Experts asking them to review your question, and will check back again to see if you are getting the help you need. I also added a zone to your question.

Please do not respond to this comment or post another request; we are monitoring the notifications from your question for activity from the Experts.

Thank you for using Experts Exchange,

ForestDenizen
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http://www.experts-exchange.com/Q_23391441.html
 
05.13.2008 at 04:22AM PDT, ID: 21553854
locoq
 
Another message has been sent to some of our more experienced Experts asking them to review your question.
 
I will check back again to see if you are getting the help you need.
 
Thank you for using Experts Exchange,
 
Vee_Mod
Experts Exchange Moderator
Link to CS-G post:
http://www.experts-exchange.com/Q_23391441.html
 
05.13.2008 at 07:48AM PDT, ID: 21555582
Thanks!
 
05.13.2008 at 08:52AM PDT, ID: 21556284

Rank: Genius

What's supposed to be there?

I'd guess it's one of two things: 1) permissions in the Registry for ShellContext or ShellContextHandlers (or their parent objects).  Or 2) something related to .NET Framework versions either not installed, not registered as default or COM+ registration of those components.

Missing entries completely would likely be software related.  Greyed out entries would be permissions to some extent, but I see no other entries.

Post a screen of what should be there.
Accepted Solution
 
05.15.2008 at 10:53AM PDT, ID: 21576406
I'm trying to get another screenshot to post up here. I agree that this definitely appears to be a software issue, but the weird thing is that one admin can login to the box and everything appears as expected, yet when a different admin logs into the same box (and others as well) they get the problem. I've added him as an admin on the core server and I'm still getting the issue. He's an admin on the local box as well. I'll take a look at the registry though.
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628