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12.09.2007 at 02:08PM PST, ID: 23011936
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Locked PC username & password fields greyed out

Tags: out, greyed, password, username, locked
This is an intermittant problem on Windows XP sp2 PC's in a workgroup invironment
When a PC is locked overnight, the username and password fields are greyed out in the morning.
Some users report the fields are white but they cannot type in username or password
The user has to restart the PC to logon.
If the user logs off at night there is no problem.
This problem started recently after doing Windows updates.
A search of expert exchange found a problem with early version of VNC. I uninstalled VNC but made no difference.
I have also tried resetting the local security policy as mentioned in another search.
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Question Stats
Zone: Software
Question Asked By: Barfoots
Solution Provided By: Barfoots
Participating Experts: 2
Solution Grade: A
Views: 73
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12.10.2007 at 05:31PM PST, ID: 20446668

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12.11.2007 at 06:07PM PST, ID: 20454535

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12.11.2007 at 06:18PM PST, ID: 20454570

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12.12.2007 at 07:42PM PST, ID: 20462201

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12.12.2007 at 08:18PM PST, ID: 20462331

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01.20.2008 at 12:58PM PST, ID: 20702393

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01.20.2008 at 01:31PM PST, ID: 20702511

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01.20.2008 at 04:10PM PST, ID: 20703058

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01.20.2008 at 04:38PM PST, ID: 20703125

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01.29.2008 at 01:27PM PST, ID: 20772474

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01.29.2008 at 02:08PM PST, ID: 20772848

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01.31.2008 at 06:21PM PST, ID: 20793568

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02.01.2008 at 05:05AM PST, ID: 20796151

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02.12.2008 at 08:49AM PST, ID: 20876488

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02.12.2008 at 05:12PM PST, ID: 20880889

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02.13.2008 at 05:54AM PST, ID: 20884131

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03.10.2008 at 03:15PM PDT, ID: 21090978

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12.10.2007 at 05:31PM PST, ID: 20446668

Rank: Sage

I had that issue with early XP machines and old VNC. Make sure the service is not still running in the background. However, if it wasn't happening before the Windows updates, I am doubtful VNC would be to blame.

Having done a little digging, you may have also seen; "is auto-logon enabled"?

I would also check power management settings and hibernation. They can cause odd problems from time to time. The options may have somehow been reset with updates.
 
12.11.2007 at 06:07PM PST, ID: 20454535
Thanks for your post
The power management option hibernation is off - as prior to updates
Where is the auto logon enable setting?
 I will check that
 
12.11.2007 at 06:18PM PST, ID: 20454570
 
12.12.2007 at 07:42PM PST, ID: 20462201
Have checked auto logon
We require users to enter logon password
Four days ago I built a PC with Win Xp
Locked it every night, no problem unlocking PC in the morning
Last night Hotfixes (KB887742 KB935843 )were installed
I could not unlock the PC this morning, I had to restart to logon
 
12.12.2007 at 08:18PM PST, ID: 20462331

Rank: Sage

Have you tried un-installing the hotfixes as a test. I suspect KB887742 is more likely the problem. Though I haven't found the same problem, a search shows others have had logon related issues with that hotfix.
 
01.20.2008 at 12:58PM PST, ID: 20702393
We are using Altiris PC management .
Last week I disabled Altiris sevices on a PC that every morning has greyed out logon.
With Altiris stopped the greyed logon has not occured
I will investigate further with Altiris

 
01.20.2008 at 01:31PM PST, ID: 20702511

Rank: Sage

Interesting, wonder what, if any, tie between Altris and the Windows updates.
 
01.20.2008 at 04:10PM PST, ID: 20703058
Altiris is used for patch mangaement
The locked pc issue occurs whether or not updates are sent out overnight

 
01.20.2008 at 04:38PM PST, ID: 20703125

Rank: Sage

I was referring to the updates you mentioned earlier, KB887742 & KB935843, possibly conflicting with Altris, since you mentioned this is when the problem starting. However i didn't find any ties when Goggling.
 
01.29.2008 at 01:27PM PST, ID: 20772474
I have uninstalled KB887742 & KB935843 Hotfix on 4 PC's, also removed them from Altiris Patch Management so theywill not be reinstalled.
So far no unlocking problem on these PC's, early days though
Awaiting further feedback over this week from the the users of these PC's
If feedback is positive, I will try this on more of the problem PC's
 
01.29.2008 at 02:08PM PST, ID: 20772848

Rank: Sage

Let us know how you make out.
Thanks for the update.
--Rob
 
01.31.2008 at 06:21PM PST, ID: 20793568
Removing the two hotfix did not work
On some PC the users could enter logon details but  the profile would not load, stuck on a blue screen.
The user then has to shut down by holding the power button in.
Other users report greyed out unlock window
Back to the drawing board!
 
02.01.2008 at 05:05AM PST, ID: 20796151

Rank: Sage

Sorry, no other ideas at this time. I will stay "tunned in" and hopefully others will have some suggestions.
--Rob
 
02.12.2008 at 08:49AM PST, ID: 20876488
We are seeing some of the same issues at my company, my network systems department are pointing to an application that I support (Tivoli/Passlogix desktop password reset application 'DPRA"). I am trying to rule out this app, and was interested to see if Barfoots also has this app deployed in his system.

Thanks for the assistance
 
02.12.2008 at 05:12PM PST, ID: 20880889
Our company does not use DPRA
I suspect our problem occurs when Altiris does an audit of the PC when it is locked
The problem PCs have the firewall turned off (turned off to allow install of Altiris Client) and autoupdates configured for WSUS.
I have had some success by:
- Turnithe firewall back on
- Turn auto updates off
- Do not use screensaver
The remaining problem PCs do not have greyed out logon.
When logon is entered the pc goes to blue screen, restarting is the only option
 
02.13.2008 at 05:54AM PST, ID: 20884131
Thank you for your reply, I am going to send this information to my Network systems Dept, and will also ask them to keep me updated on any progress on our side. If there is anything I can provide to help your situation, I will post. Just a note, we also use altiris, but I am not an admin for this system, so I do not know how we have it configured.
 
03.10.2008 at 03:15PM PDT, ID: 21090978
As there are no further comments I will close this question
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628