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Why does PPTP VPN not work from some locations?

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I use an Astaro 220 as a firewall and VPN device.  Remote users use the standard Microsoft XP VPN client to connect.  It works very well from everyone's home.  However, when some users go on the road, it won't connect most of the time from a lot of remote locations, like hotels or Starbucks.  In one or two cases, I've asked the users to telnet to port 1723 and that went OK.  Can anyone suggest what the problem might be or how I could go about troubleshooting it?  I do have access to the Astaro logs but I'm not sure what I'm looking for.  If it's just a port issue, can I change the default port to,say, port 80?
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