Question

Error 1720 When installing Cisco VPN client on windows

Asked by: GrimReeper

I'm trying to install the Cisco VPN client version 5.0.02.0090.but I have run into a problem that I'm hoping someone can help me with.

Whenever I try to install it I get this message: "Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run." (You can see this error in the image attached.)
I have tried to install a different version of the VPN client but get the same error. I can also other software. I have tried all the methods detailed on this page http://support.microsoft.com/kb/555175/en-us

Does anyone know how I can resolve this problem??

Thank you


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Asked On
2009-03-07 at 04:33:34ID24208530
Tags

cisco

,

vpn

,

error

,

windows

,

xp

Topics

Virtual Private Networking (VPN)

,

Windows XP Operating System

Participating Experts
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Comments
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Answers

 

by: Nothing_ChangedPosted on 2009-03-07 at 07:31:36ID: 23825172

Which operating system do you have (service pacck levels too please), and is it 64 bit or 32 bit?

 

by: Perry_IDITCPosted on 2009-03-07 at 09:45:46ID: 23825712

Hi,

Try running CCleaner http://www.ccleaner.com/download delete the tmp files and run the reg cleaner also (do a backup of your registry first), Install any missing windows updates, and just to rule it out scan for spyware with Malwarebytes http://malwarebytes.org/  Then try installing it again and or redownloading it.

Cheers,
Perry

 

by: wooyingPosted on 2009-03-07 at 10:33:41ID: 23825950

Could be that user account, I am assume this is on the domain try loggin into the domain using your another login to see if it is a user account issue.  If not can you see if you can load the Cisco client via not script package to see.  It almost seems like a permission issue on the registry.  Just my gut feeling.  

 

by: Perry_IDITCPosted on 2009-03-07 at 10:56:43ID: 23826038

Wooying, your probably right.

Are you installing the Cisco VPN client with an Administrator account?

 

by: johnb6767Posted on 2009-03-07 at 13:25:49ID: 23826621

Start>run, and please paste the following....

msiexec.exe /l*v log.txt /i "YourVPNInstaller.msi"

And please attach log.txt here please.....

 

by: johnb6767Posted on 2009-03-07 at 13:27:34ID: 23826629

Download details: Windows Script 5.7 for Windows XP
http://www.microsoft.com/downloads/details.aspx?FamilyID=47809025-d896-482e-a0d6-524e7e844d81

Can also see if this resolves the scripting issue....

 

by: Nothing_ChangedPosted on 2009-03-07 at 14:23:41ID: 23826942

wow. could any MORE guys chime in to snipe an answer? have fun.

 

by: johnb6767Posted on 2009-03-07 at 15:20:04ID: 23827127

Whats the problem? This is how we help people here, by various people coming in to assist...... As long as there is noone  intentionally duplicating oither's ideas, there is nothing wrong with the amount of people here.....

I dont see any sniping here.... What do you see?

 

by: agamalPosted on 2009-03-08 at 00:29:36ID: 23828453

 

by: GrimReeperPosted on 2009-03-08 at 03:17:05ID: 23828672

Nothing_Changed I am using Windows XP SP3 32bit

Perry IDITC I deleted my temporary files, checked windows update and checked for spyware but still no luck. Yes I'm using I'm using a administrator account

wooying I'm not on a domain, it's a home computer. I am using a full administrator account and checked that both my user account and the system account have full access to all hives of the registry

johnb6767 please see the log attached as you requested. I tried installing Windows Script 5.7 but it said my service pack was newer so I didn't need it. I installed Windows Script 5.6 to see if that would remedy the problem but no luck.

agamal I checked the link and tried the suggestions giving by users and sites users linked to but still no luck.


  • log.txt
    • 388 KB

    log for failed install attempt

 

by: johnb6767Posted on 2009-03-08 at 12:08:22ID: 23830781

"Property(S): Action = Legacy Cisco VPN Client FoundA legacy Cisco VPN Client was found installed."

Has this system ever had a previous version, or another failed install before?


Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

and run this process as well...

How to Uninstall Manually and Upgrade the Cisco VPN Client 3.5 and Later for Windows 2000 and Windows XP
http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_tech_note09186a0080094b7f.shtml

Makes sure there are no remnants left behind....

When ready, it might help to boot to a Clean Boot, to retry the install....

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

 

by: GrimReeperPosted on 2009-03-09 at 02:35:14ID: 23834074

johnb6767 I have had no previous versions of the Cisco VPN client on my system. I have had several failed attempts.

I did try using both the Windows Installer CleanUp Utility and manually removed the remnants of my failed attempts per Cisco's instructions but it didn't help.

I will report back after retrying with a clean boot.

 

by: wooyingPosted on 2009-03-09 at 17:36:19ID: 23842647

The fact your on a home computer could be an issue, perhaps part of the script require authenication or make sure that the FQDN is listed before it allow the install.  I know some of our scripts we do not allow home computer to install certain programs without it being part of the domain.  I am not 100% sure but I suspect that could be your issues.  Check with the authors of the script and see what they have to say.  Good Luck

 

by: GrimReeperPosted on 2009-03-10 at 08:01:24ID: 23847495

Ok I have some news that may help you solve this for me and help me dish out the points sooner. I created a new Windows XP SP3 32bit virtual machine using microsoft virtual pc and the cisco vpn client installed perfectly without any errors. It should also be noted that this virtual pc did not have access either to my home network or to the internet.

I haven't tried the clean boot method suggested by johnb6767 yet.

 

by: chouckhamPosted on 2009-03-20 at 10:52:50ID: 23941929

Im also having this problem.

Windows XP Pro SP3

 

by: wooyingPosted on 2009-03-21 at 01:37:03ID: 23946399

GrimReeper, try uninstalling SP3, I heard some bad things about SP3.  Worth a shot.

 

by: GrimReeperPosted on 2009-03-21 at 05:26:35ID: 23946977

I don't think this problem is going to be solved sadly. I'm not going to uninstall SP3 to get this working, I'll just keep using it on a virtual box. It may only be a band aid fix but it works.

 

by: wooyingPosted on 2009-03-21 at 08:20:07ID: 23947619

Guess there always options Good Luck.

 

by: chouckhamPosted on 2009-04-20 at 04:28:19ID: 24183511

Anyone been able to solve this yet? I am still having the problem.

Thanks,
Craig

 

by: logicsolutionsPosted on 2009-09-17 at 22:44:54ID: 25363135

WMI is corrupted by the sound of it.

Check out this link to fix the WMI as the Cisco client uses WMI to install the VPN Software.

http://windowsxp.mvps.org/repairwmi.htm

Hope this helps.

 

by: jheivPosted on 2009-11-17 at 19:03:39ID: 25846312

This has been solved.

Its a little cumbersome, but you can fix the problem by following the steps here:
http://blog.edwards-research.com/2009/09/ciscovpn-client-32-bit-vista-error-1720

20120131-EE-VQP-002

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