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8.2

Secure VPN Connection terminated locally by client. Reason 413: User authtication failed.

Asked by rmills8387 in Virtual Private Networking (VPN), Cisco PIX Firewall

For some reason my vpn clients can no longer connect to our Cisco VPN. They are getting the following errror.
Secure VPN Connection terminated locally by client. Reason 413: User authtication failed.
Nothing has changed as far as I know. It has been working for years without any problems.
Her is my client connection log.
Cisco Systems VPN Client Version 4.8.01.0590
Copyright (C) 1998-2006 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 6.0.6001 Service Pack 1

484    20:04:27.400  07/27/09  Sev=Info/4      CM/0x63100002
Begin connection process

485    20:04:27.402  07/27/09  Sev=Info/4      CM/0x63100004
Establish secure connection

486    20:04:27.402  07/27/09  Sev=Info/4      CM/0x63100024
Attempt connection with server "66.0.66.130"

487    20:04:27.407  07/27/09  Sev=Info/6      IKE/0x6300003B
Attempting to establish a connection with 66.0.66.130.

488    20:04:27.419  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID(Xauth), VID(dpd), VID(Frag), VID(Nat-T), VID(Unity)) to 66.0.66.130

489    20:04:27.460  07/27/09  Sev=Info/4      IPSEC/0x63700008
IPSec driver successfully started

490    20:04:27.460  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

491    20:04:27.634  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

492    20:04:27.634  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK AG (SA, VID(Xauth), VID(dpd), VID(Unity), VID(?), KE, ID, NON, VID(?), VID(Nat-T), NAT-D, NAT-D, HASH) from 66.0.66.130

493    20:04:27.634  07/27/09  Sev=Info/5      IKE/0x63000001
Peer supports XAUTH

494    20:04:27.634  07/27/09  Sev=Info/5      IKE/0x63000001
Peer supports DPD

495    20:04:27.634  07/27/09  Sev=Info/5      IKE/0x63000001
Peer is a Cisco-Unity compliant peer

496    20:04:27.634  07/27/09  Sev=Info/5      IKE/0x63000082
Received IOS Vendor ID with unknown capabilities flag 0x000000A5

497    20:04:27.634  07/27/09  Sev=Info/5      IKE/0x63000001
Peer supports NAT-T

498    20:04:27.641  07/27/09  Sev=Info/6      IKE/0x63000001
IOS Vendor ID Contruction successful

499    20:04:27.641  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK AG *(HASH, NOTIFY:STATUS_INITIAL_CONTACT, NAT-D, NAT-D, VID(?), VID(Unity)) to 66.0.66.130

500    20:04:27.642  07/27/09  Sev=Info/6      IKE/0x63000055
Sent a keepalive on the IPSec SA

501    20:04:27.642  07/27/09  Sev=Info/4      IKE/0x63000083
IKE Port in use - Local Port =  0xC1B7, Remote Port = 0x1194

502    20:04:27.642  07/27/09  Sev=Info/5      IKE/0x63000072
Automatic NAT Detection Status:
   Remote end is NOT behind a NAT device
   This   end IS behind a NAT device

503    20:04:27.642  07/27/09  Sev=Info/4      CM/0x6310000E
Established Phase 1 SA.  1 Crypto Active IKE SA, 0 User Authenticated IKE SA in the system

504    20:04:27.717  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

505    20:04:27.717  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_INITIAL_CONTACT) from 66.0.66.130

506    20:04:27.717  07/27/09  Sev=Warning/2      IKE/0xA3000067
Received Unexpected InitialContact Notify (PLMgrNotify:886)

507    20:04:27.718  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

508    20:04:27.718  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_RESP_LIFETIME) from 66.0.66.130

509    20:04:27.718  07/27/09  Sev=Info/5      IKE/0x63000045
RESPONDER-LIFETIME notify has value of 43200 seconds

510    20:04:27.718  07/27/09  Sev=Info/5      IKE/0x63000047
This SA has already been alive for 0 seconds, setting expiry to 43200 seconds from now

511    20:04:27.719  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

512    20:04:27.719  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from 66.0.66.130

513    20:04:27.720  07/27/09  Sev=Info/4      CM/0x63100015
Launch xAuth application

514    20:04:32.382  07/27/09  Sev=Info/4      CM/0x63100017
xAuth application returned

515    20:04:32.382  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK TRANS *(HASH, ATTR) to 66.0.66.130

516    20:04:32.459  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

517    20:04:32.459  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from 66.0.66.130

518    20:04:32.459  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK TRANS *(HASH, ATTR) to 66.0.66.130

519    20:04:32.459  07/27/09  Sev=Info/4      IKE/0x63000017
Marking IKE SA for deletion  (I_Cookie=68103E0931933117 R_Cookie=7EDFCD3A46857294) reason = DEL_REASON_WE_FAILED_AUTH

520    20:04:32.460  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK INFO *(HASH, DEL) to 66.0.66.130

521    20:04:33.041  07/27/09  Sev=Info/4      IKE/0x6300004B
Discarding IKE SA negotiation (I_Cookie=68103E0931933117 R_Cookie=7EDFCD3A46857294) reason = DEL_REASON_WE_FAILED_AUTH

522    20:04:33.041  07/27/09  Sev=Info/4      CM/0x63100014
Unable to establish Phase 1 SA with server "66.0.66.130" because of "DEL_REASON_WE_FAILED_AUTH"

523    20:04:33.041  07/27/09  Sev=Info/5      CM/0x63100025
Initializing CVPNDrv

524    20:04:33.043  07/27/09  Sev=Info/6      CM/0x63100046
Set tunnel established flag in registry to 0.

525    20:04:33.043  07/27/09  Sev=Info/4      IKE/0x63000001
IKE received signal to terminate VPN connection

526    20:04:33.047  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

527    20:04:33.047  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

528    20:04:33.047  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

529    20:04:33.047  07/27/09  Sev=Info/4      IPSEC/0x6370000A
IPSec driver successfully stopped

530    20:06:48.316  07/27/09  Sev=Info/4      CM/0x63100002
Begin connection process

531    20:06:48.318  07/27/09  Sev=Info/4      CM/0x63100004
Establish secure connection

532    20:06:48.318  07/27/09  Sev=Info/4      CM/0x63100024
Attempt connection with server "66.0.66.130"

533    20:06:48.321  07/27/09  Sev=Info/6      IKE/0x6300003B
Attempting to establish a connection with 66.0.66.130.

534    20:06:48.329  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID(Xauth), VID(dpd), VID(Frag), VID(Nat-T), VID(Unity)) to 66.0.66.130

535    20:06:48.545  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

536    20:06:48.545  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK AG (SA, VID(Xauth), VID(dpd), VID(Unity), VID(?), KE, ID, NON, VID(?), VID(Nat-T), NAT-D, NAT-D, HASH) from 66.0.66.130

537    20:06:48.546  07/27/09  Sev=Info/5      IKE/0x63000001
Peer supports XAUTH

538    20:06:48.546  07/27/09  Sev=Info/5      IKE/0x63000001
Peer supports DPD

539    20:06:48.546  07/27/09  Sev=Info/5      IKE/0x63000001
Peer is a Cisco-Unity compliant peer

540    20:06:48.546  07/27/09  Sev=Info/5      IKE/0x63000082
Received IOS Vendor ID with unknown capabilities flag 0x000000A5

541    20:06:48.546  07/27/09  Sev=Info/5      IKE/0x63000001
Peer supports NAT-T

542    20:06:48.552  07/27/09  Sev=Info/6      IKE/0x63000001
IOS Vendor ID Contruction successful

543    20:06:48.552  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK AG *(HASH, NOTIFY:STATUS_INITIAL_CONTACT, NAT-D, NAT-D, VID(?), VID(Unity)) to 66.0.66.130

544    20:06:48.553  07/27/09  Sev=Info/6      IKE/0x63000055
Sent a keepalive on the IPSec SA

545    20:06:48.553  07/27/09  Sev=Info/4      IKE/0x63000083
IKE Port in use - Local Port =  0xF2EA, Remote Port = 0x1194

546    20:06:48.553  07/27/09  Sev=Info/5      IKE/0x63000072
Automatic NAT Detection Status:
   Remote end is NOT behind a NAT device
   This   end IS behind a NAT device

547    20:06:48.553  07/27/09  Sev=Info/4      CM/0x6310000E
Established Phase 1 SA.  1 Crypto Active IKE SA, 0 User Authenticated IKE SA in the system

548    20:06:48.553  07/27/09  Sev=Info/4      IPSEC/0x63700008
IPSec driver successfully started

549    20:06:48.553  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

550    20:06:58.692  07/27/09  Sev=Info/6      IKE/0x63000055
Sent a keepalive on the IPSec SA

551    20:07:03.539  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

552    20:07:03.539  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK AG (Retransmission) from 66.0.66.130

553    20:07:03.539  07/27/09  Sev=Info/4      IKE/0x63000021
Retransmitting last packet!

554    20:07:03.539  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK AG *(Retransmission) to 66.0.66.130

555    20:07:03.624  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

556    20:07:03.624  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_INITIAL_CONTACT) from 66.0.66.130

557    20:07:03.624  07/27/09  Sev=Warning/2      IKE/0xA3000067
Received Unexpected InitialContact Notify (PLMgrNotify:886)

558    20:07:03.625  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

559    20:07:03.625  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_RESP_LIFETIME) from 66.0.66.130

560    20:07:03.625  07/27/09  Sev=Info/5      IKE/0x63000045
RESPONDER-LIFETIME notify has value of 43200 seconds

561    20:07:03.625  07/27/09  Sev=Info/5      IKE/0x63000047
This SA has already been alive for 15 seconds, setting expiry to 43185 seconds from now

562    20:07:03.626  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

563    20:07:03.626  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from 66.0.66.130

564    20:07:03.626  07/27/09  Sev=Info/4      CM/0x63100015
Launch xAuth application

565    20:07:08.833  07/27/09  Sev=Info/6      IKE/0x63000055
Sent a keepalive on the IPSec SA

566    20:07:18.614  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

567    20:07:18.614  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK TRANS *(Retransmission) from 66.0.66.130

568    20:07:18.986  07/27/09  Sev=Info/6      IKE/0x63000055
Sent a keepalive on the IPSec SA

569    20:07:23.669  07/27/09  Sev=Info/4      CM/0x63100017
xAuth application returned

570    20:07:23.669  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK TRANS *(HASH, ATTR) to 66.0.66.130

571    20:07:23.746  07/27/09  Sev=Info/5      IKE/0x6300002F
Received ISAKMP packet: peer = 66.0.66.130

572    20:07:23.746  07/27/09  Sev=Info/4      IKE/0x63000014
RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from 66.0.66.130

573    20:07:23.746  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK TRANS *(HASH, ATTR) to 66.0.66.130

574    20:07:23.746  07/27/09  Sev=Info/4      IKE/0x63000017
Marking IKE SA for deletion  (I_Cookie=1A298A55D2315D8D R_Cookie=7EDFCD3A20CC5387) reason = DEL_REASON_WE_FAILED_AUTH

575    20:07:23.746  07/27/09  Sev=Info/4      IKE/0x63000013
SENDING >>> ISAKMP OAK INFO *(HASH, DEL) to 66.0.66.130

576    20:07:24.565  07/27/09  Sev=Info/4      IKE/0x6300004B
Discarding IKE SA negotiation (I_Cookie=1A298A55D2315D8D R_Cookie=7EDFCD3A20CC5387) reason = DEL_REASON_WE_FAILED_AUTH

577    20:07:24.565  07/27/09  Sev=Info/4      CM/0x63100014
Unable to establish Phase 1 SA with server "66.0.66.130" because of "DEL_REASON_WE_FAILED_AUTH"

578    20:07:24.565  07/27/09  Sev=Info/5      CM/0x63100025
Initializing CVPNDrv

579    20:07:24.566  07/27/09  Sev=Info/6      CM/0x63100046
Set tunnel established flag in registry to 0.

580    20:07:24.566  07/27/09  Sev=Info/4      IKE/0x63000001
IKE received signal to terminate VPN connection

581    20:07:24.569  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

582    20:07:24.569  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

583    20:07:24.569  07/27/09  Sev=Info/4      IPSEC/0x63700014
Deleted all keys

584    20:07:24.569  07/27/09  Sev=Info/4      IPSEC/0x6370000A
IPSec driver successfully stopped

Please any help would be great.

[+][-]07/27/09 06:44 PM, ID: 24957339Expert Comment

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[+][-]07/27/09 06:53 PM, ID: 24957371Author Comment

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[+][-]07/27/09 06:55 PM, ID: 24957380Expert Comment

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[+][-]07/27/09 07:22 PM, ID: 24957471Author Comment

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[+][-]10/01/09 08:57 AM, ID: 25470070Accepted Solution

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About this solution

Zones: Virtual Private Networking (VPN), Cisco PIX Firewall
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Solution Provided By: rmills8387
Participating Experts: 1
Solution Grade: A
 
 
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