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02.13.2008 at 11:19AM PST, ID: 23160748
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PCCGUIDE.EXE aborts when I turn computer off

When I turn my computer off, an error dialog typically appears.  This says that PCCGUIDE.EXE has aborted ... AppVer: 15.30.0.1128 ... offset 01EC36E0.

The program PCCGUIDE.EXE belongs to my security software PC-CILLIN ... Trend Micro.  I checked with Trend Micro.  They recommended using PCCTOOL.EXE to quit and restart all components.  This did not work. They also recommended uninstalling and reinstalling the entire security suite, which I do not want to do.

Would not fixing the problem lead to additional problems?  What type of issue could be causing the problem?

I use Windows XP Media Center Version 2002 with SP2.
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Question Stats
Zone: Software
Question Asked By: lrichardlewis
Solution Provided By: younghv
Participating Experts: 1
Solution Grade: B
Views: 0
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02.17.2008 at 04:46PM PST, ID: 20916712

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02.17.2008 at 04:49PM PST, ID: 20916732

Rank: Wizard

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02.18.2008 at 01:38PM PST, ID: 20923708

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02.18.2008 at 01:46PM PST, ID: 20923766

Rank: Wizard

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02.17.2008 at 04:46PM PST, ID: 20916712
lrichardlewis
 
A  message has been sent to some of our more experienced Experts asking them to review your question.
 
I will check back again tomorrow to see if you are getting the help you need.
In the future, you can click on the "Report Abuse" hyperlink in the body of your question (lower right corner) to generate a "Request for Attention" from one of the Moderators.
 
Please do not respond to this comment - I will be monitoring your question for activity from the Experts.
 
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Link to CS-G post:
http://www.experts-exchange.com/Q_23162286.html
 
02.17.2008 at 04:49PM PST, ID: 20916732

Rank: Wizard

Why are you hesitant to un-install and re-install the product.
That is a very common solution and could be done in just a few minutes.
Don't forget to re-boot between processes.

Vic
 
02.18.2008 at 01:38PM PST, ID: 20923708
younghv: The PC-Cillin software automatically downloads updates everytime I turn the computer on.  I would expect whatever fixes they claim to have for this problem to be included in the continual updates.

Re-installing the software might not correct the underlying factor that caused the problem in the first place.  If I knew what types of things could have caused the problem, then I could possibly remedy a fundamental issue.
 
02.18.2008 at 01:46PM PST, ID: 20923766

Rank: Wizard

The updates are typically only for the single file that contains the 'malware' signatures.

If you have a 'program' problem, you might be better served by un-installing the original, running the 'Registry' function in CCleaner (www.ccleaner.com), then re-installing.
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628