Question

Dragon Dictate Audio Wizard Error - cannot find sound system.

Asked by: jayxx2

Recently clean installed Dragon NAturally Speaking 9.5 on Vista machine will not run the audio setup wizard without coming to an error.  I can start Dragon up, it loads, it allows me to make a new user, but then when attempting to run the Audio Setup for the 1st time it constantly gives the error message that it is unable to find a sound system.  This is of course wrong as my sound system is working fine, speakers and microphone checked out great on all other applications - including the built-in Toshiba speech-recognition program which came along with the P300 series I just bought.  While I realize that DNS is not technically suppossed to run on Vista 64-bit, it had no trouble installing or setting up all parts of itself once it was told to run in XP compatability mode.  Attached find the dragon.log file which details the problems and crashes, it has all the details of modules being called, etc. etc.  

Any ideas on how to get the Audio Wizard to realize (like everything else does) that a sound system exsits ?

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Asked On
2008-08-26 at 23:25:25ID23681060
Tags

Nuance

,

Dragon Naturally Speaking 9.5

,

Vista

,

Audio Wizard cannot find the sound system

Topics

Dragon NaturallySpeaking

,

Windows Vista

,

Voice Recognition

Participating Experts
3
Points
500
Comments
10

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    Answers

     

    by: NickWin80Posted on 2008-08-27 at 06:40:38ID: 22324624

    It appears that DNS is failing to load the audioout.dat file that usually sits in the users profile. the exact error is: Warning: unable to read output audio settings file audioout.dat

    It is also moaning about user account settings could this be a rights issue? Try running the application with admin rights and see what happens.

     

    by: jayxx2Posted on 2008-08-27 at 09:46:28ID: 22326823

    It does not appear to be a problem with loading the user, there are no messages about account settings.  Ihave all theadmin rights running at the moment.  The exact messages are as follows:  

    Once you load up the user this apperas:

    "The Audio Setup Wizard has not yet been successfully run for this user.  We will give you the opportunity now."

    Once you hit ok, this appears, often more than once which is making me think that the utility is being loaded twice for some reason....

    "Audio Setup Wizard Cannot Find the Soundsystem.  Try checking to see if there is a multimedia soundsystem on your computer. "

    There is of course plenty of multimedia on this duel core brand new toshiba laptop.

    Any suggestions?

     

    by: ChadinzskiPosted on 2008-10-17 at 08:23:06ID: 22741890

    Steps to correct this:

    -Load Dragon.
    -It loads user profile, starts Audio Setup Wizard.
    -Audio Setup Wizard fails.  Click OK to close fail message.
    -Keep Dragon running.
    -Open up Windows Explorer.
    -Navigate to C:\Program Files (x86)\Nuance\NaturallySpeaking9\Program
    -Right click on Audio.exe (~17KB).  Turn on the checkbox for "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 2)".  Leave all other checkboxes under compatibility unchecked.
    -Before closing compatibility tab click on "Show settings for all users".  Turn on the compatibility mode for Windows XP there too.  Click OK twice to save compatibility settings.
    -Go back to Dragon and run File/Prepare user for dictation.

    Now it should work!

     

    by: ChadinzskiPosted on 2008-10-17 at 09:19:35ID: 22742561

    When I had imported over my user profile, the Audio Setup wizard started to fail again. Revised steps:

    -Close Dragon.
    -Open up Windows Explorer.
    -Navigate to C:\Program Files (x86)\Nuance\NaturallySpeaking9\Program
    -Right click on Audio.exe (~17KB). Turn on the checkbox for "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 2)". Leave all other checkboxes under compatibility unchecked.
    -Before closing compatibility tab click on "Show settings for all users". Turn on the compatibility mode for Windows XP there too. Click OK twice to save compatibility settings.
    -Right click on NatSpeak.exe (~2458KB). Turn on the checkbox for "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 2)". Leave all other checkboxes under compatibility unchecked.
    -Before closing compatibility tab click on "Show settings for all users". Turn on the compatibility mode for Windows XP there too. Click OK twice to save compatibility settings.
    -Go back to Dragon and run File/Prepare user for dictation.

     

    by: ChadinzskiPosted on 2008-10-18 at 16:42:15ID: 22750260

    Recently I found problem where every time I had opened up Dragon NaturallySpeaking, I had to reconfigure the audio setup wizard in order for it to work.  I found the solution was to set all of the EXE's in compatibility mode.

     

    by: ChadinzskiPosted on 2008-12-05 at 10:55:20ID: 23107485

    Although the manufacture has claimed this is not compatible with Vista x64, it will run if you launch the application with these compatibility flags.  No registry keys were involved.  No DLLs or EXE files were modified.  No additional files were needed.  Only marking that the files should be run in compatibility mode was required.

    The manufacturer might be telling the public that it is not compatible so that they dont have to support it.  I found the compatibility checkmark to be a pretty easy solution.  Perhaps they just want you to buy their latest version, but it also does not support x64!  http://knowledgebase.nuance.com/view.asp?60VQ=JLJG  I would suggest to leave this solution in place until they offer a x64 bit solution.

     

    by: cutedrdavePosted on 2010-12-19 at 09:49:16ID: 34388955

    I have the same problem as note here.  I have gone through all the steps as noted, and have one final problem.  When i go into the audio.exe to "change to compatiblilty mode, i cannot find any button which allows me to do this.

    I am running windows 7 home premium
    i5 with 4 gig ram
    Dragon NS versoion 9.5 preferred

    have a Phillips speech mike pro 6274

    any suggestions?

    David

     

    by: ChadinzskiPosted on 2011-01-17 at 16:37:31ID: 34624666

    I'm not positive about this, but for Windows 7 Home Premium, if right-clicking on an EXE does not present you with a compatibility tab, try right-clicking and running the "Troubleshoot Compatibility" wizard.  Otherwise, perhaps you're not logged in as a user with local admin rights?

    20120131-EE-VQP-002

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