Question

Veritas 10d backup to removable hard drives failing

Asked by: sim2k_support

Veritas 10d Backup to disk jobs on a Windows 2003 SP2 server are repeatedly failing on our removable hard drives.  We backup 3 servers each night.  We have a 2 drive rotation of 500Gb drives.  We have a "device" created for each day of the week, M-F and subsequent folder (ie, Monday) on the removable drive.  If I delete all the devices and recreate them, backups will run fine for the week.  When drive 2 is swapped in (on Monday), that's when the problems start.  For instance, this week  Monday's job ran fine (71Gb), over-writing the Monday job that was already on the drive.  Tuesday's job ran up to 70Gb and then went to "Queued" status.  When I cancelled it out, the job log states:

Job Completion Status:
Job ended: Wednesday, February 20, 2008 at 5:04:55 PM
Completed status: Failed
Final error: 0xe000fe09 - The directory is invalid.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-65033

Errors:
Backup- C: SYSTEMV-79-57344-65033 - Directory not found. Cannot backup directory \Config.Msi and its subdirectories.
Backup- \\DC02\S: S_DRIVEMedia mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

Same media mount error for Wednesday's and Thursday's job, only it says the "D:" drive now and it only backed up 18Gb before it went to "Queued":
Backup- D: DATAMedia mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

We have a batch file that stops and starts all BE services before each backup and that runs successfully.  Free disk space on the backup server's C drive is above 2Gb.  Free disk space on the removable hard drive is 237Gb.  I have re-run the Media Set wizard to make sure my only media set "media set 1" allows overwrite and append.  I don't think that over-write is the problem here as it is actually backing some stuff up.  Backup drive is FAT32.  Backup-to-disk properties includes a maximum size of 1Gb for each file, maximum number of files is 100, 0Gb disk reservce, auto-detect settings.  I could have sworn I set this for 75Gb file when I recreated the devices last week - is it possible that can change with the new drive?

This is a chronic problem.  I have seen a lot of other suggestions and discussion on this, including it being a space issue, rebooting nightly and using seperate drive letters for each drive and have seperate jobs for each drive.  It seems that this should be easy and I'm overlooking something.  Any help is greatly appreciated!

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Asked On
2008-02-22 at 08:21:31ID23184905
Tags

Veritas

,

Backup Exec

,

10d

,

Backup to disk

Topics

Backup Exec

,

Removable Backup Media

,

Backup & Restore Software

Participating Experts
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Points
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Comments
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Answers

 

by: sim2k_supportPosted on 2008-02-22 at 08:39:19ID: 20959022

Update - I tried reformatting the drive to NTFS, then stopping and starting all BE services.  All my folders re-appeared on the removable hard drive.  I tried re-running last night's job (Thursday) and it immediately went to "Queued" status.

 

by: sim2k_supportPosted on 2008-02-22 at 09:10:35ID: 20959338

Update 2 - None of the M-F jobs will run, they all report queued.  I deleted the device "Thursday" and recreated it, pointing to F:\Thursday.  I set the properties of the Backup-to-Disk device to be maximum file size 75Gb, 100 sets per file, 0Gb reserve and auto-detect.  I went into Job Setup and and pointed the Thursday job to the "Thursday" device.  The backup is currently running.  What am I doing wrong, or what can I do programmatically to mimic this process?  I'm going to let Thursday's job complete but Friday's job is set to kick-off tonight at 11 and if I don't do anything, it will undoubtedly go into the "Queued" status.

 

by: sim2k_supportPosted on 2008-02-22 at 09:57:16ID: 20959704

Update 3 - found this link at Symantec about swapping removable hard drives on Backup Exec 10d:
http://seer.entsupport.symantec.com/docs/276904.htm

Could this be why re-creating the backup-to-disk folder is successful but nothing else is?  Will attempt to upgrade to 11d.

 

by: opie6373Posted on 2008-02-22 at 10:09:22ID: 20959808

right, it says you can't swap hard drives that point to the same B2D folder.  So that is why on Monday week 2 your issues start b/c you are putting a different hard drive in for a B2D folder.  

What types of drives are these?  

Are you creating a removable backup to disk folder?  i think this is for DVDRW and CDRW drives, not removable hard drives.

Or are you creating backup to disk folders?  this is for hard drives, and backup to disk folders don't support swapping of hds.  you have to have one b2d folder for each hard drive, even if you take it out and put it in at a different time.  

 

by: sim2k_supportPosted on 2008-02-22 at 10:29:03ID: 20959971

Iomega 500Gb USB 2.0 hard drives.  I am not creating Removable Backup to Disk folders, these are just your regular backup to disk folders.

 

by: opie6373Posted on 2008-02-22 at 11:57:21ID: 20960832

 

by: opie6373Posted on 2008-02-22 at 12:13:04ID: 20960969

regarding the job going from active to queued.  here is a link on that:

https://forums.symantec.com/syment/board/message?board.id=103&message.id=8727

 

by: sim2k_supportPosted on 2008-02-22 at 13:25:50ID: 20961587

An alternative solution for staying on BE 10d would be to create a static backup-to-disk folders (provided we have 375Gb of hard drive space) and then copy the nightly backup files over to the USB hard drives each night.  We have 475Gb of hard drive space available on one of the servers, so we may be in luck.

 

by: opie6373Posted on 2008-02-22 at 13:33:57ID: 20961655

well, ok, if that workaround works, ok and call it a day.  But i'd be interested in working out those errors in the job logs.  

Isn't Backup Exec fun?  I am petrified of changing anything in BE as something is almost sure to go wrong.  Ive still got a strange thing that happens that i gave up on after hours of trying to fix.

good luck

 

by: sim2k_supportPosted on 2008-09-18 at 06:08:28ID: 31433312

Thanks for all your thoughts.  I believe we got around this by upgrading BE to current version.  Backup-to-disk ain't what it is cracked up to be in BE.

20120131-EE-VQP-002

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