Weve recently upgraded the BackupExec 11.d to version 12.5 due to our server upgraded from windows 2003 (x64) to windows 2008 (x64).
The server running BackupExec is a domain controller with Windows 2008 x64.
Problems and symptoms:
There are errors popup every time I run the backup job. Then from the windows application event log I got the details of these errors as below:
Event ID: 34326
Access to catalog index (Catalog index database) failed.
Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]Procedure or function 'UpdateCatMedia' expects parameter '@PartitionID', which was not supplied. cat_RecordSet::Open()
r:\corsica\2213r\becat\seg
{CALL UpdateCatMedia( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) }
Event ID: 34327
Update to catalog index (Catalog index database) failed.
Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'PK_CatResourceNameNode'. Cannot insert duplicate key in object 'dbo.CatResourceNameNode'.
r:\corsica\2213r\becat\seg
sp_sproc_columns CatResourceNameNodeProc
Event ID 34338:
Backup Exec Alert: Catalog Error
(Server: "SSFILE01") ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.
And even worse today I found that we can't restore data from the backup tape!
I got an error says the selected media was not found in the catalogs&. when I tried to restore data from an online media:
The selected media was not found in the catalogs. You must first catalog the media if you want to use it for the restore operations.
It sounds to me the media database is crashed and BE can't recognize the media.
I have searched Symantec KB database and found this article:
http://seer.entsupport.sym
I have tried the method it provided but that didnt fix my problem.
Any help would be much appreciated.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Hi Glenn,
Thanks a lot for your quick reply. I have read that article before but I didn't try the method it suggested because it asked to delete the tape medias from BackupExec which warried me a little bit.
I wanted to restore data from a recent backup.
I think it would be a problem if I delete the medias and recreate them. I may not be able to restore data from a previous backup.
Any advice?
OK the problem has been fixed by contacting Symantec support.
What I have done:
1. Start BEutility (c:\program files\symantec\backupexec)
2. Expand "known computers" -> media server groups -> server name -> right click -> recover database
3. Choose "Drop existing database and reload from base"
4. Put the old tape in and restore the data with succeed
Business Accounts
Answer for Membership
by: hewittgPosted on 2008-12-07 at 18:10:49ID: 23118364
Did you see this one?
http://seer.entsupport.sym
Glenn