Question

Various errors when trying to back up NS120 CIFS shares to Backup Exec 12.5 server using NDMP

Asked by: ksepcit

Hello,
In a nutshell, I need the Windows shares we created on our NS120 to get backed up to our tape drive that is connected to the Backup Exec server.  

After searching throughout the internet, Symantec, EMC, and Experts Exchange, I'm still nowhere with trying to backup CIFS (NTFS) file shares on our NS120 to our Backup Exec server.
NS120, configured with NDMP, MD5.  We do not have the NS120 hooked up directly to a tape drive, we want the Backup Exec server to handle that.
The few times I've been able to connect to the NS120 from BUE, the job fails. Usually it's a "Lost connection to server" error after 10 - 15 minutes.  Once I receive that error, I cannot connect to the NS120 through Backup Exec.  I can still browse the shares from Windows Explorer.  It either takes a pre-set amount of time, or a complete reboot of the Backup Exec server to see the shares again in BUE.  
I don't know what I'm doing wrong.  EMC blames Symantec and Symantec blames EMC.

HELP PLEASE!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-10-23 at 15:32:47ID24839630
Tags

Backup Exec 12.5

,

EMC Cellera

,

NS120

,

CIFS

,

NDMP

Topics

Backup Exec

,

Backup & Restore Software

Participating Experts
2
Points
500
Comments
12

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Symantec Backup exec not overwriting used tapes
    I can not get backup exec to overwrite previously used tapes. It works the first time and then will not read them again. I choose overwrite media and it still wont work.
  2. How to view contents of a backup tape. Symantec Backu…
    How do I view the contents of my backup tapes. Im serching for certain server backups, I have several tapes to go through. I am using Symantec Backup Exec 11d for Windows.
  3. Backup CIFS shares
    How I can backup CIFS shares (NetApp FS250) using backup exec into a tape drive? It seems that the backup exec 11d does not support that. It keep telling me that the NDMP target should the netapp itself.
  4. Can't use symantec backup exec software to eject the tape
    This is using Symantec backup exec 10.1d on Windows 2003 SBS. I found that I can eject the tape by using the button on the HP Storageworks SDLT 320 internal tape drive. But, If I tried to eject it by using the Backup Exec's device > eject, the tape won't ejected. How to s...
  5. Symantec Backup Exec Labeling Tapes Question
    I have an issue with Symantec Backup exec 12. I can no longer label or erase any tapes.....i get the following error - e00081d9 - The Backup Exec job engine system service is not responding. Symantec's website isn't offering up any help.

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: meyersdPosted on 2009-10-25 at 22:13:45ID: 25659756

The easiest approach is to mount the NS120 shares on the backup server. Mount a NAS share on the Backup Exec server, create a backup job, then go into the backup job properties and select Network and Security under Job Defaults in the left-hand pane. Tick the box for "Enable selection of user shares"

Done!

http://seer.entsupport.symantec.com/docs/312057.htm has the full details.

 

by: ksepcitPosted on 2009-10-26 at 09:31:53ID: 25663987

Thanks for replying Meyersd.  
When you say mount the share, do you mean mapping the drive?  BackupExec doesn't recognize mapped drives, and when I try to use the share as a User Defined connection it fails saying that the Agent isn't installed.  

 

by: meyersdPosted on 2009-10-26 at 18:21:00ID: 25668518

OK. Map the drive on the local backup exec server, so the NAS share is on drive X: for example. You can then tick the box for "Enable selection of user shares"
 and you'll be able to select the X: drive for backup in Backup Exec.

 

by: ksepcitPosted on 2009-10-27 at 10:39:23ID: 25675197

No, that doesn't work.  BUE doesn't recognize locally mapped drives.  I have the drives mapped and "Enable Selection of User Shares" was already enabled.  BUE only sees the physical drives on the local BUE server.  

 

by: BmusedPosted on 2009-12-02 at 16:47:27ID: 25958216

Yon cannot backup the CIFS share in this way.  We have just gone through this very problem ouselves.  Ended up ditching the CIFS and presenting to a virtual windows server as an iSCSI LUN.  Windows will see this as just another disk.  BUE will then have no problems with it.

 

by: meyersdPosted on 2009-12-02 at 21:31:18ID: 25959452

Exactly how did you achieve that? I can't think of a way of presenting a Celerra CIFS share as an iSCSI LUN without MPFS via the underlying CLARiiON.

 

by: BmusedPosted on 2009-12-02 at 21:44:29ID: 25959510

Forget the CIFS - you have to blow the CIFS share  away.  Create a new iSCSI FS then create a new iSCSI LUN and point it at the iSCSI FS you just created.  Assign the LUN an IP.  On your windows server, you'll need the iSCSI initiator client to discover the LUN Target. Windows should then see the LUN as a new physical HDD.

 

by: meyersdPosted on 2009-12-02 at 22:28:43ID: 25959667

I'm not sure I understand - how do get the live data from the CIFS share on to the iSCSI LUN?

 

by: BmusedPosted on 2009-12-02 at 22:38:04ID: 25959715

That's the challenge you face... this is going to depend on much space you have.  If you've got plenty, then you're off to a good start.  i.e. keeping the CIFS intact, whilst being able to create a new iSCSI LUN.  Then it would be a case of migrating the CIFS 'Server' to the server with the new iSCSI LUN.  There are a number of tools you can use for this... a free one (that i have a lot of success with) is MS Fileserver Migration Wizard - Link below.  The data would have to be contained in Shares.  The FSMT is run on the TARGET server and copies Data, NTFS & Share permissions.  Very handy tool & it works!

http://www.microsoft.com/downloads/details.aspx?FamilyID=d00e3eae-930a-42b0-b595-66f462f5d87b&displaylang=en

 

by: meyersdPosted on 2009-12-02 at 23:17:43ID: 25959874

OK - thanks for clarifying that. Your previous post seemed to suggest that you could present the data in the CIFS share as an iSCSI LUN - something that's obviously impossible...

 

by: ksepcitPosted on 2010-01-11 at 08:33:52ID: 31645299

This is the route we are going to take.  Thank you!

 

by: ksepcitPosted on 2010-01-11 at 08:34:41ID: 26284759

Luckily the CIFS shares that we are test shares, so I can easily delete those and start fresh with iSCSI.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...