HAve tu checked he 3 event logs for any more information.
HAve you checked the Symantec site for known issues and updates ?
I hope this helps !
Main Topics
Browse All Topics
Loading Advertisement...
Question
Norton Ghost Device I/O failure
Norton Ghost works fine backing up my PC most of the time but fails repeatedly with Error E7D1001F: Unable to write to file. Error EBAB03F1: The request could not be performed because of an I/O device error.
I thought this might be due to Volume Shadow Copy issue but it isn't. Nor is it a hardware (drive WD 500GB MyBook) issue as this passes the detailed diagnostic that I have run. I've also removed/re-installed ghost but still no joy.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Subscribe now for full access to Experts Exchange and get
Instant Access to this Solution
- Plus...
- 30 Day FREE access, no risk, no obligation
- Collaborate with the world's top tech experts
- Unlimited access to our exclusive solution database
- Never be left without tech help again
Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.
- "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
- "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
- "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.
See what Experts Exchange can do for you.
Got a question?
We've got the answer.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
Need individual assistance?
Our experts are ready to help.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Want to learn from the best?
Read articles from industry experts.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Working on a long term project?
Store your work and research.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
What Makes Experts Exchange Unique?
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Trusted by the world's most respected brands.
Faithfully serving IT professionals since 1996.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Free Tech Articles
-
WARNING: 5 Reasons why you should NEVER fix a computer for free.
It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
-
SCCM OSD Basic troubleshooting
SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
-
Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
-
Create a Win7 Gadget
This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
-
Outlook continually prompting for username and password
There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
-
Backup Exchange 2010 Information Store using Windows Backup
There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...
Cloud Class Webinars
- Avoiding Bugs in Microsoft Access
Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
- Top 10 Best New Features in Visio 2010
Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
- IT Consultant Business Secrets Revealed
Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
- Disaster Recovery and Business Continuity
Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
- Organize Your Visio Diagrams with Containers and Lists
Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
- How to Us Objects, Properties, Events and Methods in Microsoft Access
Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...
Join the Community
Give a Little. Get a Lot.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Answers
Unfortunately the problem still exists even with the external drive plugged into an alternative port. This is the event log text:
Error EC8F17B7: Cannot create recovery points for job: Drive Backup of Windows (C:\). Error E7D1001F: Unable to write to file. Error EBAB03F1: The request could not be performed because of an I/O device error.
Details: 0xE7D1001F
I have tried a different backup device and reformatting the hard drive. I've tried a re-install of Ghost. Searching the net it seems this is a common problem but no one has found a solution.
Have you purchased and installed a new PCI usb2 card yet and tried that?
Here's some examples:
http://www.newegg.com/Prod
>> I have tried a different backup device and reformatting the hard drive.
Open a command prompt
chkdsk x: /r (where x: is the drive letter of your usb2 hard drive. The /r switch will cause a full sector check of the usb2 hard drive.)
You also mentioned previously that you have two recently added PCI usb cards. To help diagnose, try unplugging all the other usb2 devices (except keyboard or mouse) to eliminate possibility that other usb2 traffic is interfering. Also try to have ONLY your usb2 hard drive connected to the one pci/usb2 card.
How old is your pc? Check to be certain you have the latest BIOS for your motherboard. Go to manufacturer's website and look up instructions.
Don't get discouraged. My suggestions and others aren't just random "try this" ramblings, but steps that I would go through myself to diagnose this problem. It's like going to a doctor with a "stomach ache". Could be anything from indigestion to cancer, so more than one test is necessary to find the cause and rule out others.
3 Ways to Join
Business Accounts
- Perfect for organizations
- Multiple users
- Save over 36%
- Create a Business Account
Answer for Membership
- Earn free access
- Showcase your knowledge
- No credit card required
- Sign Up to Answer
Loading Advertisement...
by: Expert4XPPosted on 2008-08-17 at 05:45:31ID: 22246774
As a test, have you tried backing up your c: do another internal (or even the c drive)? If you have room, try that.
Also, have you tried disabling any antivisus or antiworm software? Norton antiworm detection can cause this error in a networked environment.
http://service1.symantec.c
How old is the pc? It is quite possible you are getting i/o errors writing/reading over the usb2 bus path. If you suspect this or if you pc is an older one, get a inexpensive pci usb2 card, and install that on your pc, and connect the MyBook to the new port.