Norton Ghost 12 Recovery Environment does not recognize internal drive with image

set your sata to ide, or combined mode in t he bios

if you don't know how, post the mobo or pc model

I believe that the drivers for Adaptec 1205SA SATA are NOT on the Ghost 12boot cd.  That's why it won't recognize the drive when booting.

There is a prompt early in booting from the CD to "press F6 for ...", which is to allow you to insert a diskette with the driver on it. (yes I know most people don't have floppy drives now.  You would have to have your Adaptec drivers already on diskette.

You are supposed to be able to create a custom boot cd with Ghost 12/14 for special cases, but it sounds like you didn't do that and haven't tested your boot recovery cd prior to your failure.

I did create a custom recovery cd, but it doesn't see the driver. I tried the Ghost CD and looked for the F6 prompt, but it never comes up. In my BIOS, I see the new hard drive on the motherboard and during the early part of the boot, I see the two drives that are on the Adaptec board, one of which is the drive containing my images. i just realized that one of the two drives on the Adaptec board is visible in Ghost, but not the drive that has the recovery points. Any ideas why that is the case?

I did not format the new C: drive, I thought Ghost did that as part of its recovery. Should I run the XP install, and load the base OS, then boot from the recovery disk? I really don't see any instructions from Symantec on how to use Ghost on a newly installed drive that will be the system drive.

You do NOT need to pre-format the new drive.  That is what Ghost does for you:  your drive fails, you buy a new blank one, install it, boot from recovery cd and restore your backup image to the new/blank/unformatted drive.  (I keep my backup image-files on an external usb2 hard drive.)

Are you sure that the drive that is visible in Ghost is the one with your backup image files?  They would be .v2i files.

Is the Adaptec a pci card that supports SATA drives?

After booting from the Recovery CD, did you try selecting "browse for other recovery points"?  Hard for me to understand why the Windows PE recovery environment would recognize just one drive unless that is the one that is formatted (the other new one of course isn't)

Did you use these drivers:

http://www.adaptec.com/en-US/downloads/ms/ms_win_xp?productId=ASH-1205SA&dn=SATAConnect+1205SA

did you check the sata settings in the bios? as i asked ?

Nobus, good thought, but I don't think he has SATA support on his motherboard/bios.  Otherwise he wouldn't need the Adaptec SATA pci card?  Unless he had too many sata drives for the motherboard support.

First, I appreciate all of your help!

I am using the correct Adaptec driver. The board is a SATA board and has worked for years with my Seagate SATA drives. I ran the Seagate Tools and did the short test on each drive, including the new drive. No problems. My drives are C: on the motherboard, then a D: and E: on the Adaptec. Ghost sees just the D:, which is my "data/documents" drive, but not E: which is dedicated to holding my images/recovery points.

I have restored once or twice a couple of years ago, but not since then. I'm sure that at that time Ghost (9 or 10) saw the drives on the Adaptec.

maybe the card died with your disk..

Ok.  Just as a troubleshooting technique, sometimes Ghost doesn't complete the enumeration of all the drives.  So try this:

Unplug any/all external usb2 drives, card readers, usb2 hubs etc.  Also unplug any another devices (parallel port etc.)  I've seen many cases where Ghost refused to recognize a usb2 drive on boot up because of some other device that Ghost got "stuck" on.

Then boot from the CD

>>  I'm sure that at that time Ghost (9 or 10) saw the drives on the Adaptec.

Try this:  boot from your Ghost 9 recovery cd and see if your SATA drives are recognized.  Symantec changed its recovery environment software in version 10 of Ghost, so the Ghost 9 one is different.  (You will probably get the F6 prompt for Ghost 9).

I believe that you can restore a Ghost 10/12/14 recovery point (aka backup image file) using Ghost 9 boot CD.  I don't think that the data structure has changed.

At any rate, booting from the Ghost 9 CD will verify whether or not you can browse and read your recovery point on the newer sata drive.

As a last resort, you can always purchase a usb2/sata enclosure and put your drive in that, connect it to the pc and see if Ghost 12 will recognize the sata drive in the usb2 enclosure.  This lets you test the new enclosure in another pc as well just to verify.

>>  I'm sure that at that time Ghost (9 or 10) saw the drives on the Adaptec  this tells me the disk signature does not reach the program; this can be caused by a bad setting in the bios, or a bad bios, a bad disk, a bad mobo, or a bad card imho

I'm just about at the point of loading XP and rebuilding, but I changed the configuration so that my new C: drive is still on SATA port 0 of the Intel D875PBZmotherboard, E: with the images is on SATA port 1 and D:, the data drive is by itself on the Adaptec. I ran Seagate tools and it saw and "passed" all of the drives.

BIOS: Drive Config: SATA Port -0 New Seagate, Port-1, Ghost Image drive. PATA Primary Master is DVD burner. ATA/IDE is Enhanced.
BOOT: Boot Device Priority is DVD burner, new drive. Hard Drives: 1st Drive: [PM-ST3500320AS] (new drive), 2nd Drive: [SM-ST3500320AS] (images), 3rd Drive: [ST3200822AS] ("data").
On boot, the Adaptec card and the ST3200822AS is displayed.

Loading Ghost: the new drive on Port-0 is shown, but not the Image drive on Port-1. (If nothing else, I know that F6 on Ghost 12 doesn't bring up the driver install dialog).

 
During the load of XP, when it shows what drives are available, is the following what you would expect?:
476 MB Disk0 at ID0 on Bus 0 on ATAPI
Unpartitioned 476
476 MB Disk0 at ID0 on Bus 0 on ATAPI
-:Partition1 [Dynamic Volume] 476 (0 MB Free)
190 MB Disk0 at ID0 on Bus0 on SiL3112
D: Partition1 (Data) [NTFS] 170 MB Free

Why would the the name (Data) and formatting [NTFS] for D: display its info, but E: with my images, is just listed as Partition1 [Dynamic Volume] ?

Thanks for any thoughts