Question

Suddenly Norton says I have a "trial version" !!!!!!!!! (Ghost 10)

Asked by: DFlaschen

I've been using Ghost all along without any problems.  Then suddenly, Ghost says "Error EC8F1C25: Your trial version of Norton Ghost has expired."
I can think of NO REASON, why Ghost would suddenly think my version is trial.
The Google searches below show that this has happened to other people as well.
Any Radified experts know how to fix this?
One of the threads says "if you reactivate, it only sticks for a few days.  Then you have to reactivate again - and again - and again."
Thank you.

http://community.norton.com/norton/board/message?board.id=other&message.id=8750
  from  http://www.google.com/#hl=en&q=EC8F1C25+Trial+&aq=f&oq=EC8F1C25+Trial+2009&aqi=&...

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Asked On
2009-07-07 at 08:34:42ID24549923
Topics

Norton Ghost Backup Software

,

Windows XP Operating System

Participating Experts
1
Points
50
Comments
6

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Answers

 

by: alainbrydenPosted on 2009-07-07 at 08:46:13ID: 24795277

Maybe your product key has been compromised and is now blacklisted. Try asking Norton for a new key.

--
Alain

 

by: DFlaschenPosted on 2009-07-07 at 09:02:47ID: 24795449

You wrote:
Try asking Norton for a new key
Thank you for your suggestion.

RANT START
Have you ever tried "asking" Norton ANYTHING.  Norton has the WORST technical support on planet Earth, which is why I use ShadowProtect instead of Ghost.  They want $9.95 for a Chat session.  Or $9.95 for a phone call.  Norton Tech Support SUCKS.  Don't buy their products.
RANT END

So, given my refusal to pay Norton $9.95 to fix their bug, and not knowing another way to contact them, I cannot use your otherwise-valuable suggestion.  Thank you.

 

by: alainbrydenPosted on 2009-07-07 at 09:44:02ID: 24795841

I see that... It's a shame, it's only because Ghost 10 is an old product and they can't support it for free anymore. You MIGHT get away with joining this online chat: http://www.symantec.com/norton/support/contact/contact.jsp?pvid=nghost_12

It's for ghost 12, but it's free. Once you're in and discussing your problem for a couple minutes, you could let it drop that you have Ghost 10, not 12. If the chat support guy isn't a jerk (and if you chatted him up enough that he likes you), he might just go on and help you out. It's worth a shot anyways.

--
Alain

 

by: DFlaschenPosted on 2009-07-07 at 09:58:54ID: 24795979

Good suggestion.  Thanks.  I'll try that and let you know.

 

by: DFlaschenPosted on 2009-07-07 at 11:01:06ID: 24796585

I was able to contact a tech.  He was VERY helpful.
The end-user did a reactivation herself, so contcacting the tech may have been unnecessary.
The above links say that this problem can recur.
The tech gave me an incident number, so I can re-contact if the issue re-emerges.
Thanks

 

by: alainbrydenPosted on 2009-07-07 at 11:15:47ID: 24796734

Sweet. Glad that worked out for you!

--
Alain

20120131-EE-VQP-002

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