Question

Ghosted Dell Optiplex 760 Image, USB keyboard and mouse won't work?

Asked by: strangej

Hello All,

I've created a image of a Dell Optiplex 760 by the following steps:

1)   Installed a fresh copy of Windows XP Profession Service Pack 3.
2)   Installed all updates from Microsoft along with all buisness required programs.
3)   Used the answer file creation wizard to ask for PC Name and Admin Password.
4)   Syspreped the machine using Mini-Setup option then Reseal and shut down.
5)   Once the PC is shut down I used a netboot disk to get into ghost to create the Image.  We're using Ghost 11.0.
6)   After the image is finished creating I boot the 760 back up, it proceeds into the mini-setup with out issue, I'm able to progress through and get into windows with no problems.

My issue is when I drop this freshly created image onto identical 760's it'll hit the mini-setup and I won't have any Keyboard or Mouse support.  They are totally unresponsive and no amount of unplugging and replugging them in to different points yields different results.

I've also verified there is no pertinent settings in BIOS which could have an impact on this.  Does anyone have any idea's about this?  I thought perhaps the drivers to let the keyboard/mouse to work weren't properly being packaged during sysprep, but if that were the case the Base machine should have the same issue upon booting into the mini-setup.

I appreciate all suggestions

Thanks,
Garrett M.

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Asked On
2009-08-20 at 14:44:00ID24669747
Tags

Ghost

,

Optiplex

,

USB Issues

Topic

Norton Ghost Backup Software

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Answers

 

by: mspieglerPosted on 2009-08-20 at 15:17:31ID: 25147658

I have run into this multiple times and the answer is simple: patience. If you plug in the keyboard and mouse and literally wait 2-3 minutes max it should eventually start to work.  Usually I'll sit there and hit the caps lock key and look and know the keyboard is responsive once the caps lock light comes on.

This usually happens when you use a different keyboard/mouse during image creation then what is deployed.  Since the mouse/keyboard drivers are built in to XP and not part of the sysprep process it makes sense.  You may be able to find mouse/keyboard drivers and add them to your image/sysprep to avoid this but I haven't tried this, usually I wait it out and after it does this once it's fine.

 

by: strangejPosted on 2009-08-21 at 07:47:51ID: 25152355

Thank you for your comment Mspiegler!

I too have run into that many many times, though this issue seems to behave differently.  The keyboard's lights are not turning on at all, but the optical mouse is lit up indicating at least it has power.  I've let the mini-setup sit for up to 30 minutes with out it recognizing the keyboard and mouse.  I've also try out keyboards and mice with any progress.

Its very strange that, of all the images I've made with out an issue, this image seems to be unable to initialize the keyboard and mouse.  Let me know if there is any other information which would prove helpful while troubleshooting this issue.

Thanks,
Garrett M.

 

by: strangejPosted on 2009-08-21 at 13:28:28ID: 25155514

We ended up finding what the problem was.  For what ever reason the mini-setup wasn't loading the proper drivers, or rather it wasn't loading them in time for the first screen of the mini setup.

we added the following entries into the sysprep.inf file which gets us past the first screen of the mini-setup and into the "installing devices" portion, at which point the keyboard and mouse work with out a flaw.

[Unattended]
OemSkipEula=Yes
[GuiUnattended]
OEMSkipWelcome=1

Thanks for the comments!

-Garrett M.

20120131-EE-VQP-002

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