Question

Noton Ghost 14 says my hard disk is about to fail and won't do a backup

Asked by: BobArnett

I'm trying to do a backup of my harddrive using Norton Ghost 14 and I get the error message "Error EC8F17B7: Cannot create recovery points for job: Drive Backup of CHO (my computer). Warning A7C30019: The type of errors encountered indicate that this hard disk drive is about to fail. It is recommended that this drive be replaced soon. To ignore this error and backup this drive, select "Ignore bad sectors during copy" from the advanced options in the Drive Backup Wizard. Error E7C3000F: Device \\?\SymantecSnapshot0 cannot read 1 sectors starting at LBA 43605302. Error EBAB03F1: Data error (cyclic redundancy check)."
If I use the option to "Ignore bad sectors..." will I still have the ability to use this Norton Ghost backup to restore to a new drive (or computer)? or... what elese can I do?

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Asked On
2009-10-11 at 14:20:58ID24803188
Tags

Norton Ghost 14

,

drive

,

fail

Topics

Norton Ghost Backup Software

,

Computer Hard Drives

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Answers

 

by: noxchoPosted on 2009-10-11 at 14:23:36ID: 25547455

First of all perform CHKDSK on all partitions without /f parameter. See if it reports any bad sector.
Second, see if Event Log shows any error.
And finally download the disk check utility made by your HDD vendor and test the surface for errors. Here is a good link to get the HDD vendor made utility from: http://kb.paragon-software.com/paragon/include/templ/object2.jsp?objId=3273
Find out the model of your HDD, get the util and go on.

 

by: garycasePosted on 2009-10-11 at 15:27:17ID: 25547701

First, if you have a good image from before you got this error, SAVE IT.    And use it to restore to a new drive rather than one made from the corrupted/faulty drive.

Second, you can indeed use the "ignore bad sectors" option to make an image -- and you can restore that to another drive;  HOWEVER, you don't know if those bad sectors are in important areas of the drive or not -- so I would consider it a suspect image.   You can try it ... but be sure you thoroughly "wring it through its paces" before you trust it.    And don't destroy your "known good" image (if you have one) ... just in case.

Best advice:  Replace the drive.  NOW !!   Drives are cheap ... your data isn't.

 

by: nobusPosted on 2009-10-12 at 00:04:53ID: 25549051

you can also try to repair the sectors with HDD regenerator - it does not touch the data !
http://www.dposoft.net/      

 

by: BobArnettPosted on 2009-10-12 at 08:59:44ID: 25552337

I ran CHKDSK and it said there were 8 errors. In the Event Log there were many errors, all about the hard drive. I found my hard drive is a ST380021A (9P519 Hard Drive, 80G, I, Half Height 7.2K, 40G/P, SEAGATE SNOWMASS... ) and downloaded both the Windows and DOS version of their SeaTools software. Running the Windows version's tests resulted in 1. Short DST - FAIL 2. Long DST - FAIL 3. Short Generic - Pass. I didn't run the long Generic since they recommended burning a bootable cd with the DOS SeaTools and running it at that level. Upon boot, it ran and I ran the Long DST and it found and repaired three errors. Unfortunately, after that I rebooted and ran the Windows SeaTools Short DST test and it once again failed.
I will now try out the HDD regenerator as suggested by nobus.
In the meantime, I want to go ahead and get a drive to replace the troubled one, so do I need to keep with the same size hard drive in order for the Ghost Restore to work properly or can I upgrade a bit in the process? I was looking at a Western Digital Caviar SE Hard Drive - 160GB - 7200rpm - Ultra ATA/100 (ATA-6) - IDE/EIDE - Internal (WD1600AAJB) for $55.

 

by: garycasePosted on 2009-10-12 at 09:11:00ID: 25552445

You can replace it with any IDE drive.    The only issue is whether or not your system has 48-bit logical block addressing support.    If not, then any drive larger than 137GB (128GB in "computer-ese") will be limited to the 28-bit LBA limit (137/128GB) -- it will still work, it just won't be seen as any larger than that, regardless of its actual size.    

 

by: BobArnettPosted on 2009-10-13 at 11:04:44ID: 25562501

I've ordered a new hard drive and will be replacing the failing old one. Looking at the HDD Regenerator info, however, it says:
'Since the program does not change the logical structure of a hard drive, the file system may still show some sectors marked earlier as "bad", and other disk utilities such as Scandisk will detect logical bad sectors even though the disk has been successfully regenerated and is no longer damaged by physical bad sectors. If you want to remove these marks, repartition the hard disk drive.'
Would Norton Ghost still refuse to back up the drive since it's still marked as "bad"? I was thinking that if it was repaired, I'd make a good backup to use to restore to the newly installed hard drive. I won't bother with HDD Regenerator or the additional backup if Ghost won't honor the repaired sectors. Or is it just disk utilites that see it that way and other programs just try (and succeed) anyway.

 

by: noxchoPosted on 2009-10-13 at 11:17:28ID: 25562614

As soon as you complete the migration run on new HDD CHKDSK x:/r where X: is the drive letter of your partitions. Since then no bad sector will be found.

 

by: garycasePosted on 2009-10-13 at 11:59:00ID: 25563090

Hard Disk Regenerator uses a statistical analysis of the "bad" sectors to rewrite them with the "most likely" data they contain.    Basically it simply reads them MANY times and compares the results for each bit, determining which bit is most likely the correct value ... and then confirming that the sector's ECC is correct with the bits it has assigned.    It uses a statistical technique to retry if the ECC is incorrect until it finds the right combination ... or simply determines it can't fix the sector.     This is very similar to the "DynaStat" technique that Spinrite uses.

For those sectors it is able to successfully regenerate, it reallocates them to another sector, and then creates a hidden file that occupies those sectors that were previously marked as bad -- this prevents them from being used again without invoking the drive's remapping feature.    Spinrite would either remap them, or -- if it determined they were fully recovered -- simply allow them to be used.   (Thus eliminating the "still bad" marking issue)

In any event, you can make an image with Ghost at that point -- you may simply have to use the  "ignore bad sectors" option ... but since you won't have any significant data in those sectors, it'll be fine.    And they won't be marked as bad on the new disk.

Nevertheless, a clean install is always best -- and especially since you don't really know what may have been corrupted/lost with the issues you've had with the old drive.    If you carefully save all of your data to another drive (an external one is fine) -- don't forget e-mail, address book, favorites, etc. that aren't kept in "My Documents" -- then all you have to do is reload the OS, load all your programs, and then restore all of your data.     If you have programs you don't have the install media for, there are ways to transfer those to a new OS load as well -- just post back if that's an issue.

 

by: BobArnettPosted on 2009-10-13 at 14:27:55ID: 25564962

Ok. I've got my work cut out for me. I'll have to wait until I get the new hard drive in a few days (we're ultra-rural) and then I'll get crackin'. Thanks for all the input. I'll be back and let you know how it goes.

 

by: nobusPosted on 2009-10-13 at 23:29:42ID: 25567769

just a question : did you run HDD regenerator, and what were the results if you ran it ?

 

by: BobArnettPosted on 2009-10-14 at 08:26:53ID: 25571650

Weird! I just ran HDD Regenerator and it found NO ERRORS at all. What's that about?

 

by: nobusPosted on 2009-10-14 at 09:39:13ID: 25572449

that only means that the surface and the signals are ok
i would run a disk diag to be sure about it's status :  http://www.tacktech.com/display.cfm?ttid=287

 

by: BobArnettPosted on 2009-10-14 at 10:49:44ID: 25573113

Ok. I'll try that. I am at work and the troubled drive is at home so I'll get to it as soon as I can.

 

by: BobArnettPosted on 2009-10-14 at 10:57:36ID: 25573194

I'm back (very quickly). As it turns out that last link sent me around the horn to the same place I went a few days ago to get the SeaTools, which I ran with the results previously reported above:
"Running the Windows version's tests resulted in 1. Short DST - FAIL 2. Long DST - FAIL 3. Short Generic - Pass. I didn't run the long Generic since they recommended burning a bootable cd with the DOS SeaTools and running it at that level. Upon boot, it ran and I ran the Long DST and it found and repaired three errors. Unfortunately, after that I rebooted and ran the Windows SeaTools Short DST test and it once again failed."
So it would seem I just need to patiently await the arrival of the hard drive I ordered.

 

by: garycasePosted on 2009-10-14 at 11:07:29ID: 25573314

Yes, I'd just wait for the new drive and get it installed.   Once hard drives start exhibiting issues, it's not worth trying to nurse them into the last few weeks/months of life.    They're simply not reliable at that stage.    If you want to keep using it for auxiliary storage, just use an external USB bridge; reformat the drive; and use it to store miscellaneous backups or unimportant stuff (downloads, etc.).    But in general the best thing to do is just trash it.

(I have a bunch of older, low-capacity drives I use for a variety of things -- but I toss any drive that isn't error-free with a Level-2 pass with Spinrite)

 

by: BobArnettPosted on 2009-10-14 at 11:12:56ID: 31639858

Thanks for the guidance.

 

by: nobusPosted on 2009-10-14 at 23:43:09ID: 25577834

i had several disks, giving me errors all over the place with differnet diags; and after a complete rewrite with the diag tool, were repeorted error free by the same diags.
not sure if you want to go through the rewriting of the entire disk...

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