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I have Brightstore Arcserve 11.1 installed on Windows 2003. I have been doing backup and getting lot of diffrent mistakes such as: Incomplete status, backup failed and etc. This message is most recent one from log file i've been getting within last 25 days:
N5921 1 media moved from Save Set to Scratch Set in ATI TAPES pool.
Job No....................... 4 Job ID....................... 52 Description.................. Lontours 5 FULL Day rotation Workstation.................. DAWSON Source....................... D:\Lontours Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051 Session...................... 1 Start Time................... 30/07/07 12:29 AM Sequence..................... 1 Workstation.................. DAWSON Path......................... D:\Lontours Owner Name................... caroot Session Type................. Windows NT NTFS Drive Session Method............... Full (Clear Archive Bit) No Registry Directories Backed Up Description.................. Lontours 5 FULL Day rotation Total Directories............ 2,590 Total File(s)................ 54,340 Total Skip(s)................ 0 Total Size (Disk)............ 13,521.66 MB Total Size (Media)........... 13,706.87 MB Elapsed Time................. 29m 45s Average Throughput........... 460.73 MB/min Session Status............... Finished
Job No....................... 4 Job ID....................... 52 Workstation.................. DAWSON Source....................... System State Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051 Session...................... 2 Start Time................... 30/07/07 12:59 AM Sequence..................... 1 Workstation.................. DAWSON Path......................... Owner Name................... caroot Session Type................. System State Session Method............... Full (Clear Archive Bit) Registry Backed Up Directories Backed Up Description.................. Lontours 5 FULL Day rotation Total Directories............ 1,079 Total File(s)................ 7,599 Total Skip(s)................ 0 Total Size (Disk)............ 604.20 MB Total Size (Media)........... 632.00 MB Elapsed Time................. 3m 29s Average Throughput........... 181.43 MB/min Session Status............... Finished
Totals For................... DAWSON Total Session(s)............. 2 Total Directories............ 3,669 Total File(s)................ 61,939 Total Skip(s)................ 0 Total Size (Disk)............ 14,125.86 MB Total Size (Media)........... 14,338.87 MB Elapsed Time................. 33m 14s Average Throughput........... 431.45 MB/min N8640 dbaexchis Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up N8653 Converting connection protocol to named pipes due to connection error.
Job No....................... 4 Job ID....................... 52 Workstation.................. GOSLING Source....................... \\GOSLING\dbaexchis\First Storage Group Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051 Session...................... 3 Start Time................... 30/07/07 1:04 AM Sequence..................... 1 Workstation.................. GOSLING Path......................... dbaexchis\First Storage Group Owner Name................... caroot Session Type................. Backup Agent Session Method............... Information Store Full No Registry Directories Backed Up Description.................. Lontours 5 FULL Day rotation Total Database(s)............ 1 Total Skip(s)................ 0 Total Size (Disk)............ 2 KB Total Size (DB).............. 12,082.29 MB Total Size (Media)........... 12,088.25 MB Elapsed Time................. 30m 32s Average Throughput........... 395.90 MB/min Session Status............... Finished N8640 dbaxchg2 Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up
Sequence..................... 1 Workstation.................. GOSLING Path......................... dbaxchg2 Owner Name................... caroot Session Type................. Backup Agent Session Method............... Backup Exchange Brick level Full. No Registry Directories Backed Up Description.................. Lontours 5 FULL Day rotation \Individual Mailboxes\AirDesk \Individual Mailboxes\Alex Mantios \Individual Mailboxes\Andrea Jong \Individual Mailboxes\Antonella Santia \Individual Mailboxes\Carm Orr \Individual Mailboxes\Distant D. Service \Individual Mailboxes\Document Desk \Individual Mailboxes\ebusiness \Individual Mailboxes\Elaine Schiavone \Individual Mailboxes\eservicesdesk \Individual Mailboxes\Fatou Bangoura \Individual Mailboxes\Giuseppina Caprara \Individual Mailboxes\invoices \Individual Mailboxes\Joan Trenholm \Individual Mailboxes\Kathryn Hennessy \Individual Mailboxes\Kathy Kapsimalis \Individual Mailboxes\Krista Atkinson E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Kristina Wright, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Kristina Wright E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Loreto Caprara, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Loreto Caprara \Individual Mailboxes\Lu Modugno E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Luisa Puche, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Luisa Puche \Individual Mailboxes\Maddalena D'Ascanio \Individual Mailboxes\Mandana Fararia \Individual Mailboxes\Maria Vieito \Individual Mailboxes\Mary Zarowskyj \Individual Mailboxes\Meron Abreha \Individual Mailboxes\Michael Smith \Individual Mailboxes\Michelle Cava \Individual Mailboxes\Natalia DaCosta \Individual Mailboxes\Pat Schin E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Raul Gomez, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Raul Gomez \Individual Mailboxes\Robert Oliver \Individual Mailboxes\Robyn Mitchell \Individual Mailboxes\Service Desk \Individual Mailboxes\Social Committee W3828 Unable to find this media or a blank media. (MEDIA=MONDAY, SEQ=2) \Individual Mailboxes\Stanley Teclaw
Total Database(s)............ 31 Total Skip(s)................ 0 Total Size (Disk)............ 1 KB Total Size (DB).............. 6,800.28 MB Total Size (Media)........... 6,981.25 MB Elapsed Time................. 3h 46m 16s Average Throughput........... 30.85 MB/min Total Error(s)/Warning(s).... 4/1 Session Status............... Cancelled
Totals For................... \\GOSLING Total Session(s)............. 2 Total Database(s)............ 32 Total Skip(s)................ 0 Total Size (Disk)............ 3 KB Total Size (DB).............. 18,882.57 MB Total Size (Media)........... 19,069.50 MB Elapsed Time................. 4h 16m 48s Average Throughput........... 74.25 MB/min Total Error(s)/Warning(s).... 4/1 N5936 The following media can be used in device group REVDRIVE for next job on date 31/07/07: N5942 1. TUESDAY [S/N:1000042,SEQ:1] ATI TAPES N5942 2. FRIDAY [S/N:1000054,SEQ:1] ATI TAPES N5942 3. MONDAY [S/N:1000053,SEQ:1] ATI TAPES N5941 4. <BLANK>
Totals For................... Job Total Session(s)............. 4 Total Directories............ 3,669 Total File(s)................ 61,939 Total Database(s)............ 32 Total Skip(s)................ 0 Total Size (Disk)............ 14,125.87 MB Total Size (DB).............. 18,882.57 MB Total Size (Media)........... 33,408.37 MB Elapsed Time................. 4h 50m 2s Average Throughput........... 115.18 MB/min Total Error(s)/Warning(s).... 4/1
Backup Operation Cancelled. One of things i noticed is that when I put Friday tape for example from backup rotation, Brightsore as itself recognizes as Monday tape and at the of backuping he seeks one day ahead tape. I've checked the tapes and it appears they are ok because when I put the tape into the backup drive it recognizes it as the day as it should be, under the G drive as hardware, but the software Brightstore recognizes as one day ahead.
1 media moved from Save Set to Scratch Set in ATI TAPES pool.
Job No....................... 4 Job ID....................... 52 Description.................. Lontours 5 FULL Day rotation Workstation.................. DAWSON Source....................... D:\Lontours Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051 Session...................... 1 Start Time................... 30/07/07 12:29 AM Sequence..................... 1 Workstation.................. DAWSON Path......................... D:\Lontours Owner Name................... caroot Session Type................. Windows NT NTFS Drive Session Method............... Full (Clear Archive Bit) No Registry Directories Backed Up Description.................. Lontours 5 FULL Day rotation Total Directories............ 2,590 Total File(s)................ 54,340 Total Skip(s)................ 0 Total Size (Disk)............ 13,521.66 MB Total Size (Media)........... 13,706.87 MB Elapsed Time................. 29m 45s Average Throughput........... 460.73 MB/min Session Status............... Finished
Job No....................... 4 Job ID....................... 52 Workstation.................. DAWSON Source....................... System State Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051 Session...................... 2 Start Time................... 30/07/07 12:59 AM Sequence..................... 1 Workstation.................. DAWSON Path......................... Owner Name................... caroot Session Type................. System State Session Method............... Full (Clear Archive Bit) Registry Backed Up Directories Backed Up Description.................. Lontours 5 FULL Day rotation Total Directories............ 1,079 Total File(s)................ 7,599 Total Skip(s)................ 0 Total Size (Disk)............ 604.20 MB Total Size (Media)........... 632.00 MB Elapsed Time................. 3m 29s Average Throughput........... 181.43 MB/min Session Status............... Finished
Totals For................... DAWSON Total Session(s)............. 2 Total Directories............ 3,669 Total File(s)................ 61,939 Total Skip(s)................ 0 Total Size (Disk)............ 14,125.86 MB Total Size (Media)........... 14,338.87 MB Elapsed Time................. 33m 14s Average Throughput........... 431.45 MB/min N8640 dbaexchis Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up N8653 Converting connection protocol to named pipes due to connection error.
Job No....................... 4 Job ID....................... 52 Workstation.................. GOSLING Source....................... \\GOSLING\dbaexchis\First Storage Group Target....................... MONDAY, ID A172, Sequence #1, S/N 1000051 Session...................... 3 Start Time................... 30/07/07 1:04 AM Sequence..................... 1 Workstation.................. GOSLING Path......................... dbaexchis\First Storage Group Owner Name................... caroot Session Type................. Backup Agent Session Method............... Information Store Full No Registry Directories Backed Up Description.................. Lontours 5 FULL Day rotation Total Database(s)............ 1 Total Skip(s)................ 0 Total Size (Disk)............ 2 KB Total Size (DB).............. 12,082.29 MB Total Size (Media)........... 12,088.25 MB Elapsed Time................. 30m 32s Average Throughput........... 395.90 MB/min Session Status............... Finished N8640 dbaxchg2 Version 11.1 Build 3060 7-22-2004 Microsoft Exchange Server 2K/up
Sequence..................... 1 Workstation.................. GOSLING Path......................... dbaxchg2 Owner Name................... caroot Session Type................. Backup Agent Session Method............... Backup Exchange Brick level Full. No Registry Directories Backed Up Description.................. Lontours 5 FULL Day rotation \Individual Mailboxes\AirDesk \Individual Mailboxes\Alex Mantios \Individual Mailboxes\Andrea Jong \Individual Mailboxes\Antonella Santia \Individual Mailboxes\Carm Orr \Individual Mailboxes\Distant D. Service \Individual Mailboxes\Document Desk \Individual Mailboxes\ebusiness \Individual Mailboxes\Elaine Schiavone \Individual Mailboxes\eservicesdesk \Individual Mailboxes\Fatou Bangoura \Individual Mailboxes\Giuseppina Caprara \Individual Mailboxes\invoices \Individual Mailboxes\Joan Trenholm \Individual Mailboxes\Kathryn Hennessy \Individual Mailboxes\Kathy Kapsimalis \Individual Mailboxes\Krista Atkinson E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Kristina Wright, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Kristina Wright E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Loreto Caprara, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Loreto Caprara \Individual Mailboxes\Lu Modugno E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Luisa Puche, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Luisa Puche \Individual Mailboxes\Maddalena D'Ascanio \Individual Mailboxes\Mandana Fararia \Individual Mailboxes\Maria Vieito \Individual Mailboxes\Mary Zarowskyj \Individual Mailboxes\Meron Abreha \Individual Mailboxes\Michael Smith \Individual Mailboxes\Michelle Cava \Individual Mailboxes\Natalia DaCosta \Individual Mailboxes\Pat Schin E8604 Failed to start backup. (DBNAME=\Individual Mailboxes\Raul Gomez, EC=GOSLING:Backup Agent Error -- (354) "Failed to find the object information".) \Individual Mailboxes\Raul Gomez \Individual Mailboxes\Robert Oliver \Individual Mailboxes\Robyn Mitchell \Individual Mailboxes\Service Desk \Individual Mailboxes\Social Committee W3828 Unable to find this media or a blank media. (MEDIA=MONDAY, SEQ=2) \Individual Mailboxes\Stanley Teclaw
Total Database(s)............ 31 Total Skip(s)................ 0 Total Size (Disk)............ 1 KB Total Size (DB).............. 6,800.28 MB Total Size (Media)........... 6,981.25 MB Elapsed Time................. 3h 46m 16s Average Throughput........... 30.85 MB/min Total Error(s)/Warning(s).... 4/1 Session Status............... Cancelled
Totals For................... \\GOSLING Total Session(s)............. 2 Total Database(s)............ 32 Total Skip(s)................ 0 Total Size (Disk)............ 3 KB Total Size (DB).............. 18,882.57 MB Total Size (Media)........... 19,069.50 MB Elapsed Time................. 4h 16m 48s Average Throughput........... 74.25 MB/min Total Error(s)/Warning(s).... 4/1 N5936 The following media can be used in device group REVDRIVE for next job on date 31/07/07: N5942 1. TUESDAY [S/N:1000042,SEQ:1] ATI TAPES N5942 2. FRIDAY [S/N:1000054,SEQ:1] ATI TAPES N5942 3. MONDAY [S/N:1000053,SEQ:1] ATI TAPES N5941 4. <BLANK>
Totals For................... Job Total Session(s)............. 4 Total Directories............ 3,669 Total File(s)................ 61,939 Total Database(s)............ 32 Total Skip(s)................ 0 Total Size (Disk)............ 14,125.87 MB Total Size (DB).............. 18,882.57 MB Total Size (Media)........... 33,408.37 MB Elapsed Time................. 4h 50m 2s Average Throughput........... 115.18 MB/min Total Error(s)/Warning(s).... 4/1
Backup Operation Cancelled. One of things i noticed is that when i put friday tape for example from backup rotation, Brightsore as itself recognizes as monday tape and at the of backuping he seeks one day ahead tape. I've checked the tapes and it apears they are ok because when i put the tape into the backup drive it recognizes it as the day as it should be, under the G drive as hardware, but the sofware Brightstore recognizes as one day ahead. What should I do?
Incomplete just means one or more files were missed.
Please explain what you mean by "i put the tape into the backup drive it recognizes it as the day as it should be, under the G drive as hardware,"? G drive as hardware???
With the tape in the drive go to the ARCserve Device Manager window and select the drive. Then what does it give for a tape name?
When i open My computer (Devices with removable Storage) it recognizes wright tape with correct day from tape rotation, but in ARCserve under drive it emerges as one day ahead, instead of, for example monday it comes up as tuesday and etc.
The Removable Storage service is going to conflict with ARCserve. When using ARCserve with a tape device connected via SCSI the tape drives and media changer (if used) should always be disabled from within the OS Device Manager. Is ARCserve using the wrong tapes for backups?
What backup rotation? The backup rotation should be controlled totally by ARCserve, Windows should have nothing to do with those tapes.
Again the Removable Storage service should be disabled and the tape drive and library should be disabled form within the OS Device Manager or else there will be conflicts.
With a tape in the drive go to the ARCserve Device window, select the tape and on the right side under Details what does it show for tape name?
OK so the Monday tape is in the second slot, it really does not matter.
If you don't like the slots ARCserve is putting the tapes in you can always change it so each tape is in the slot you want, but it really does not matter what slot a tape is in because ARCserve will automatically pull the needed tape regardless of the slot it is in.
Nothing changes, every day same message comes up saying: ''Unable to find any media that can be used in this job" Job will be cancelled in 5 min. Information 01/08/2007 12:28:36 AM 56 Please mount one of the following media in device group REVDRIVE: Information 01/08/2007 12:28:36 AM 56 1. WEDNESDAY [S/N:1000056,SEQ:1] ATI TAPES Information 01/08/2007 12:28:36 AM 56 2. FRIDAY [S/N:1000054,SEQ:1] ATI TAPES Information 01/08/2007 12:28:36 AM 56 3. MONDAY [S/N:1000053,SEQ:1] ATI TAPES Information 01/08/2007 12:28:36 AM 56 4. TUESDAY [S/N:1000003,SEQ:1] ATI TAPES Information 01/08/2007 12:28:36 AM 56 5. Information 01/08/2007 12:29:06 AM 56 Job will be cancelled in 5 minute(s). E3831 01/08/2007 12:34:07 AM 56 Unable to find any media that can be used in this job. Information 01/08/2007 12:28:36 AM 56 Media in device group REVDRIVE is not in the scratch set of pool ATI TAPES. This was the last i've recevied. Could this log help you to figure out the glitch in my backup software
Media in device group REVDRIVE is not in the scratch set of pool ATI TAPES.
As per that message the device group called REVDRIVE that you created does not have any tapes in the scratch set. The tapes that can be used are listed above and none of those are in the REVDRIVE group.
You may need to change the media pool configuration so tapes go into the scratch set sooner or just make sure that a tape that can be used is located in one of the slots that has been configured to be part of the REVDRIVE group. That group is comprised of specific slots, make sure a tape in the scratch set is in one of those slots.
