[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.

09/19/2007 at 02:20AM PDT, ID: 22838136
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

7.2

Problems with brand new Tandberg LTO2 backup tape drive and NTBAckup/Veritas

Asked by jdunnill in Backup & Restore Software, Hard Drives & Storage, Backup Exec

Tags: tandberg, lto, lto2, tape, backup

Yesterday I replaced a VXA  Exabyte backup tape drive with a Tandberg LTO2 tape drive. I did this for greater capacity and speed when creating backups.

I instaled the drive into our HP Proliant ML350 G3 server after removing the old drive. I used the same SCSI ID of 2 and plugged in power and SCSI cable.

All seemed good.

I booted the machine and the drive was recognised by windows.

I opened our backup software Veritas 9.1 no updates and it did not see the drive at all. I found a post on the Symantec website suggesting installing the latest update to the software called Service Pack 5. I installed this and rebooted and it not recognises the drive.

However, it will not create back ups. It aways sames there is a media error or sticks at loading media and then ejects the tape. I have two Imation tapes which are a match for the drive. They are brand new so I don't think it is the tapes.

I have ordered some tapes of a different make that should arrive later today just to rule out it being a problem with the media.

It won't let me run jobs such as erase or label tape. All jobs have similar results.

I then guessed it could be an issue with Backup Exec as it is an old version so I tried to use NT Backup.

I get errors saying the tape is not erased and can not be used and it ejects when I try to make a simple backup of 1 file.

When trying to erase the tape in NT BAckup it rewinds and seems to access the tape then when the job starts I get the following message error log:

Backup Status
Operation: Backup
Active backup destination: LTO Ultrium
Media name: "Media created 19/09/2007 at 09:46"

The device reported an error on a request to MS_UpdateNtmsOmidInfo.
Error reported: 11.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
An inconsistency was encountered on the media in LTO Ultrium. Do not append to this media.
The operation was ended.
Backup completed on 19/09/2007 at 09:50.
Directories: 0
Files: 0
Bytes: 0
Time:  1 second

Error: C: is not a valid drive, or you do not have access.


----------------------

The operation did not successfully complete.

----------------------




I am trying to determine if this is a media or hardware setup error.

I have tried updating the drivers with the latest on the Veritas website but they will not install as it says it could not find better drivers than the ones installed, which were installed automatically by windows when it booted following the hardware installation.

I am guessing there is a problem somewhere because this is a new drive and our software and OS are older.

This still does not explain by NT Backup Fails.

I will update this thread when I get delivery of the new tapes but till then does anyone have any other steps I can try to get this working or have you seen this before, is it a dogey drive itself? Incompatible SCSI controller? etc?

Any help is appreciated.

John
[+][-]09/19/07 08:47 AM, ID: 19921796

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09/19/07 08:49 AM, ID: 19921814

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09/19/07 02:56 PM, ID: 19924834

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Backup & Restore Software, Hard Drives & Storage, Backup Exec
Tags: tandberg, lto, lto2, tape, backup
Sign Up Now!
Solution Provided By: jdunnill
Participating Experts: 1
Solution Grade: B
 
 
[+][-]09/19/07 02:58 PM, ID: 19924849

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]09/19/07 06:13 PM, ID: 19925600

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
[+][-]09/23/07 04:32 AM, ID: 19944037

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091111-EE-VQP-91 / EE_QW_2_20070628