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7.0

CAN'T FIX the Event ID 11 : The driver detected a controller error in \device\scsi\adpu3201

Asked by virginie8 in Backup & Restore Software, Computer Servers, Removable Backup Media

Tags: Adaptec Ultra 320 SCSI CARD

Really if someone can help me to fix that, he's my master!
I have backup problems since December 07. I get an event id 11 (content below) and few miliseconds later, Arcserve (v11.5SP3) logs an error 6300.
I first called IBM and they came here to change my tape drive (HP Ultrium LTO 1). On the same evening, after few tests, I got again the event ID 11 some they changed the SCSI adapter and cable also. When they left, I tested and got the event ID 11 again...
On the week after, I double checked the drivers versions and the firmware. Everything was looking fine. But the error persists. I uninstalled Arcserve and reinstalled it. Not solved. I also tried Arcserve 12 this weekend without success. As before, the backup starts well and runs for 10 or 20 minutes and then, Event ID 11 appears and few seconds later error 6300 in the Arcserve log. The job stops.
I did a test using NTbackup which worked for 3 hours without error.
The arcserve backup job on this server was working for 3 years...
Please help me to fix that... I really did my best but I'm blocked now.

OS: Windows Server Std 2003 SP2 Eng.

Event Type:      Error
Event Source:      adpu320
Event Category:      None
Event ID:      11
Date:            2008-03-02
Time:            10:33:41
User:            N/A
Computer:      XXXX
Description:
The driver detected a controller error on \Device\Scsi\adpu3201.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 10 00 01 00 68 00   ......h.
0008: 00 00 00 00 0b 00 04 c0   .......À
0010: 48 ff 30 c1 00 00 00 00   Hÿ0Á....
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 00 00 00 00 00 00 00 00   ........
0030: 00 00 00 00 06 00 00 00   ........


[+][-]03/25/08 11:42 AM, ID: 21204737Accepted Solution

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About this solution

Zones: Backup & Restore Software, Computer Servers, Removable Backup Media
Tags: Adaptec Ultra 320 SCSI CARD
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Solution Provided By: virginie8
Participating Experts: 1
Solution Grade: A
 
[+][-]03/03/08 10:59 AM, ID: 21034492Expert Comment

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[+][-]03/12/08 01:19 PM, ID: 21110310Expert Comment

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[+][-]03/13/08 11:41 AM, ID: 21119342Author Comment

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