While using arcserve 12 with an HP MSL 2024 with 2 Ultrium 4 drives, one of the drives has now disappeared from the devices on the arcserve menu. During my investigation I noticed that the drive disappeared from the device manager, and in the event viewer there was an event id 153
"Did not match serial number "Serial Number" provided by "Drive Name" among the list of drives." The only thing I was able to find on the web is located at this site:
http://seer.support.veritas.com/docs/273486.htm and the solution does not work. Is there anyone that can help me with this.
Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 153
Date: 7/15/2008
Time: 4:24:10 PM
User: N/A
Computer: DAIBKUP
Description:
Did not match serial number "**********" provided by "Hewlett Packard MSL G3 Series library (x86 based) (Changer0)" among the list of drives.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
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