Question

Backup Exec Error 1603 when installing a remote agent

Asked by: bruzmuse

I'm attempting to install a BE 12.5 agent on to a brand new server that has never been backed up or had any Symantec products installed on it.

When I attempt to install a remote agent on the server soon after I start the installation it fails with "A fatal error occurred during installation on server XXXXX.

ERROR: Installation failed with error 1603.

The server is running MS Server 2003 x64 R2 SP2.
Has anyone experienced this and if so, is there a fix?

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Asked On
2009-02-05 at 07:43:59ID24115898
Topics

Backup & Restore Software

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Storage Technology

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Enterprise Software

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Answers

 

by: iamthecreatorPosted on 2009-02-05 at 07:50:19ID: 23560505

Please refer to  the following

A fatal error occurs when an attempt is made to push or perform a silent installation of the Remote Agent for Windows Servers (RAWS) on a remote Windows Machine.

http://support.veritas.com/docs/301427

 

 

by: bruzmusePosted on 2009-02-05 at 08:04:17ID: 23560656

It fails the same way on another server.  Same exact error.  1603.  Same hardware and OS.
Dell PE 2900.

 

by: bruzmusePosted on 2009-02-12 at 08:59:14ID: 23624060

I had to install the remote agent locally on the new server from a command prompt.

The command line interface.

To perform a local command line installation of the Symantec Backup Exec (tm) Remote Agent for Windows Servers 32-bit (RAWS) or the Advanced Open File Option (AOFO) on a remote server, is to copy the remote agent installation folder RAWS32 (for 32 bit OS) from the media server to the remote server, and then run one of the pre-configured setup command files (setupaa.cmd or setupaofo.cmd) from the remote server's command prompt.

To perform a local install of the RAWS or AOFO on a remote Windows server, follow the instructions given below:

1. If Backup Exec 9.x/10.x for Windows 2000/2003, or an earlier version of the Open File Option (OFO) or the Remote Agent is installed on the remote server, uninstall the OFO and the remote agent through Add/Remove Programs, and then reboot the server.

2. Copy the entire RAWS32 folder from the Backup Exec media server's installation folder to the root of the C: drive on the remote server.

Note: The default path to the folder is C:\Program Files\Symantec\Backup Exec\Agents\RAWS32 (Figure 14); this can be changed during the installation of Backup Exec for Windows Servers.

3. On the remote server, go to the command prompt, (click Start | Run, type cmd, and then click OK), and type the following commands:
a. C:\>cd RAWS32 (to change to the RAWS32 directory)
b. C:\RAWS32\>setupaa.cmd (to install the RAWS only)
c. C:\RAWS32\>setupaofo

Note: If setupaofo.cmd is run to install the AOFO, the server must be rebooted to initialize the AOFO driver.

4. To check if the RAWS was installed, click Start | Programs | Administrative Tools | Services, and see if the Backup Exec Remote Agent for Windows Servers service is started.

 

by: bruzmusePosted on 2009-02-12 at 09:03:24ID: 23624114

Althought iamthecreator's comment may have worked if I had another server that was running the 12..5 agent already, I didn't have any successful installations at that point, so I wasn't able to confirm this.
I have successfully used the command prompt solution that I had found twice now.

 

by: PacMarinePosted on 2010-01-11 at 10:59:23ID: 26286111

iamthecreator's suggested link worked for both 32 and 64 bit versions of Windows Server 2008.

 

by: norwoodhelpdeskPosted on 2011-08-19 at 07:01:02ID: 36396242

Worked on Windows 2008 R2 for also

20120131-EE-VQP-002

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