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ARCserve 11.5 SP3 + Windows 2003 server backup errors

Asked by tiagorferreira in Backup & Restore Software, Windows 2003 Server

Tags: ARCserve 11.5, windows 2003 server, ibm tape

Hello

A friend of mine setted up an IBM Tape device Half High LTO GEN 3 SAS TAPE DRIVE

I've come here today to install the backup software, but im dealing with a problem.

When I start the tape engine from arcserve, this shows up in tape.log

2009/10/27 11:48:03 [1d48] Client Set DebugLevel: 1
2009/10/27 11:48:03 [1d48] Getting serial number for Device[3]
2009/10/27 11:48:03 [1d48] 10/27 11:48:03 ABSL:2000 SCSICommandRetry: NT Error that can be retried. CMD:[12], Error 1306
2009/10/27 11:48:03 [1d48] =>ABSL:2000 Error. MS=1306 [Indicates two revision levels are incompatible.
]
2009/10/27 11:48:03 [1d48] Bad Device handle printing SCSI Port Error...
2009/10/27 11:48:03 [1d48] 10/27 11:48:03 ABSL:2000 SCSICommandRetry: NT Error that can be retried. CMD:[12], Error 1306
2009/10/27 11:48:03 [1d48] =>ABSL:2000 Error. MS=1306 [Indicates two revision levels are incompatible.
]
2009/10/27 11:48:03 [1d48] Bad Device handle printing SCSI Port Error...
2009/10/27 11:48:03 [1d48] FindTapeDriveCategory: inquirydata->VendorID: IBM     HH LTO Gen 3    93G1
2009/10/27 11:48:03 [1d48] 10/27 11:48:03 ABSL:2000 SCSICommandRetry: NT Error that can be retried. CMD:[1A], Error 1306
2009/10/27 11:48:03 [1d48] =>ABSL:2000 Error. MS=1306 [Indicates two revision levels are incompatible.
]

Plus, i've inserted a cleaning cartridge and its not comming out, not even if i press the button for 20s as they say in the manual.

Cheers
[+][-]10/27/09 07:18 AM, ID: 25672668Author Comment

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[+][-]10/27/09 08:51 AM, ID: 25673821Expert Comment

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20091118-EE-VQP-93 - Hierarchy / EE_QW_3_20080625