Question

maxtor one touch II with retrospect -- recovery options

Asked by: halejr1

I have a user who was backing up religously.  Their system failed.

I have restored the system to a working os (xp home -- original media)
I have the maxtor one touch USB
I have downloaded the Retrospect Express HD for this model
when my mouse hovers -- it says "unlicensed"
non of the options are available when I open retrospect express HD
0 restore points available
Unlicensed
the setup button is enabled, but does nothing when pressed

The drive is visible and clearly has a retrospect archive on there

There must be a way to recover from this mess.  
any help is greatly appreciated.

Thanks.

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Asked On
2009-04-27 at 20:20:15ID24360415
Tags

emc

,

backup

,

restore

,

recovery

Topics

Retrospect Backup Utility

,

Backup & Restore Software

,

Removable Backup Media

Participating Experts
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Points
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Comments
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Answers

 

by: nobusPosted on 2009-04-28 at 04:29:25ID: 24249653

i would contact maxtor for help, or cantact these guys for recovery options : http://www.gillware.com/

 

by: halejr1Posted on 2009-05-04 at 09:58:39ID: 31575309

Here is the skinny on what Maxtor recommended --

First I contacted Maxtor online "chat" support
they provided me a download / FTP site for the One-touch III software
yes I have a one-touch II
un loaded the old software
loaded the new software
all worked fine

 

by: nobusPosted on 2009-05-04 at 23:18:18ID: 24301936

tx for the feedback !

20120131-EE-VQP-002

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