Question

ANS1030E The operating system refused a TSM request for memory allocation when running a scheduled backup from TSM baclient

Asked by: tmoe123

I keep getting the below error when running a scheduled backup in TSM Baclient.

Server:  Windows 2003 standard SP2
Client:  IBM Tivoli Storage Manager V6.1.02
Hardware:  Xeon 3.2GHz 3.4 GB of Ram

Error:  
10/05/2009 06:04:59 ANS1030E The operating system refused a TSM request for memory allocation.
10/05/2009 06:04:59 ANS1030E The operating system refused a TSM request for memory allocation.
10/05/2009 06:05:30 ANS1512E Scheduled event 'WCVMVC' failed.  Return code = 12.
10/06/2009 06:08:46 ANS5250E An unexpected error was encountered.
   TSM function name : vssInitBackupSpec
   TSM function      : open of audit file 'C:\adsm.sys\vss_staging\WCVMVC\TSMSERVER.WACKERDOM.WACKER.NET\20091006060843\SystemState_Audit.txt' returned invalid file handle
   TSM return code   : 102
   TSM file          : vssback.cpp (1092)
10/06/2009 06:08:46 ANS1030E The operating system refused a TSM request for memory allocation.
10/06/2009 06:08:46 ANS1030E The operating system refused a TSM request for memory allocation.
10/06/2009 06:08:46 ANS1512E Scheduled event 'WCVMVC' failed.  Return code = 12.

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Asked On
2009-10-06 at 06:53:29ID24788837
Tags

Tivoli Storage Manager Client

Topic

Tivoli Storage Manager

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1
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Answers

 

by: woolmilkporcPosted on 2009-10-06 at 07:46:50ID: 25505626

Hi,

seems that you're hitting the 2GB usermode memory limit of Windows 2003.

You will need to modify the boot.ini by adding the switches  /3G and maybe /PAE

Look here - http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx

Alternatively you can try MEMORYEFFICIENTBACKUP YES in dsm.opt

This will save memory, but will slow down the backup process as well.

wmp

 

by: tmoe123Posted on 2009-10-06 at 09:42:08ID: 25507021

wmp,

Thanks for the response.  I added /3G and put MEMORYEFFICIENTBACKUP YES in dsm.opt and reran the scheduled job after rebooting and the same error.  Error below.  Any other thoughts?

10/06/2009 11:09:36 ANS5250E An unexpected error was encountered.
   TSM function name : vssInitBackupSpec
   TSM function      : open of audit file 'C:\adsm.sys\vss_staging\WCVMVC\TSMSERVER.WACKERDOM.WACKER.NET\20091006110932\SystemState_Audit.txt' returned invalid file handle
   TSM return code   : 102
   TSM file          : vssback.cpp (1092)
10/06/2009 11:09:36 ANS1030E The operating system refused a TSM request for memory allocation.
10/06/2009 11:09:36 ANS1030E The operating system refused a TSM request for memory allocation.
10/06/2009 11:09:36 ANS1512E Scheduled event 'WCVMVC' failed.  Return code = 12.

 

by: woolmilkporcPosted on 2009-10-06 at 14:56:15ID: 25510332

Just to make the picture complete - how big is the audit file whose open failed (the one mentioned in the message)?

Besides that I'm still researching ...

 

by: woolmilkporcPosted on 2009-10-06 at 15:31:09ID: 25510614

... and one more thing - as a possible workaround you could try to disable the SYSTEMSTATE backup in dsm.opt, to get at least your userdata backup working.

Do this by commenting out the stanza DOMAIN "SYSTEMSTATE" there (put an asterisk * in column 1).




 

by: tmoe123Posted on 2009-10-06 at 16:17:24ID: 25510923

I will try this and report back tomorrow.  Thanks for the assistance.

Tom

 

by: tmoe123Posted on 2009-10-09 at 06:11:57ID: 25534570

I have done this with same result.  dsm.opt below.


PASSWORDACCESS      GENERATE
dirmc       WACKER_NT_DSK_MGMT
MEMORYEFFICIENTBACKUP YES
*DOMAIN      SYSTEMSERVICES
*DOMAIN      SYSTEMSTATE
DOMAIN      ALL-LOCAL
TCPSERVERADDRESS      tsmserver.wackerdom.wacker.net

QUERYSCHEDPERIOD      1
SCHEDMODE      POLLING

EXCLUDE.BACKUP "*:\microsoft uam volume\...\*"
EXCLUDE.BACKUP "*:\microsoft uam volume\...\*.*"
EXCLUDE.BACKUP "*:\...\EA DATA. SF"
EXCLUDE.BACKUP "*:\IBMBIO.COM"
EXCLUDE.BACKUP "*:\IBMDOS.COM"
EXCLUDE.BACKUP "*:\IO.SYS"
EXCLUDE.BACKUP "*:\...\system32\config\...\*"
EXCLUDE.BACKUP "*:\...\system32\Perflib*.dat"
EXCLUDE.BACKUP "*:\...\system32\dhcp\...\*"
INCLUDE.BACKUP "*:\...\system32\dhcp\backup\...\*"
EXCLUDE.BACKUP "*:\...\system32\dns\...\*"
INCLUDE.BACKUP "*:\...\system32\dns\backup\...\*"
EXCLUDE.ARCHIVE "*:\microsoft uam volume\...\*"
EXCLUDE.ARCHIVE "*:\microsoft uam volume\...\*.*"
EXCLUDE.ARCHIVE "*:\...\EA DATA. SF"
EXCLUDE.ARCHIVE "*:\IBMBIO.COM"
EXCLUDE.ARCHIVE "*:\IBMDOS.COM"
EXCLUDE.ARCHIVE "*:\IO.SYS"
EXCLUDE.ARCHIVE "*:\...\system32\config\...\*"
EXCLUDE.ARCHIVE "*:\...\system32\Perflib*.dat"
EXCLUDE.ARCHIVE "*:\...\system32\dhcp\...\*"
INCLUDE.ARCHIVE "*:\...\system32\dhcp\backup\...\*"
EXCLUDE.ARCHIVE "*:\...\system32\dns\...\*"
INCLUDE.ARCHIVE "*:\...\system32\dns\backup\...\*"
EXCLUDE.DIR "*:\System Volume Information"
EXCLUDE.DIR "*:\...\Temporary Internet Files"
EXCLUDE.DIR "*:\Recycled"
EXCLUDE.DIR "*:\Recycler"
EXCLUDE "?:\...\*"
INCLUDE "F:\*" WACKER_NT_MGMT_3584
EXCLUDE "E:\System Volume Information\...\*"





Help,
Tom

 

by: woolmilkporcPosted on 2009-10-09 at 06:49:46ID: 25534919

OK,

that's obviously a hard thing to deal with.

Next effort - try

MEMORYEFFICIENTBACKUP DISKCACHEMETHOD

Don't forget to recycle the TSM scheduler service after making changes to dsm.opt!

And, to make the picture complete -

- does the error happen after a lot of processing has been done or near the beginning?

- how large (in bytes) is 'C:\adsm.sys\vss_staging\WCVMVC\TSMSERVER.WACKERDOM.WACKER.NET\20091006060843\SystemState_Audit.txt' actually?

 

 

 

by: woolmilkporcPosted on 2009-10-09 at 07:15:03ID: 25535163

... found some additional material from IBM -

**NOTES on Windows 2003 requirements:
if you plan to back up System State or use the Open File Support feature with the VSS snapshot provider, you must install SP1 or higher and Microsoft hotfix roll-up packages 934016 (for COM+) and 940349 (for VSS). These can be found at Microsoft's support page http://support.microsoft.com
if you plan to use a 64-bit machine, apply the Microsoft hotfix for knowledge base article 908675. The hotfix is included in Service Pack 2 for Microsoft Windows 2003. In case you cannot apply the entire Service Pack this particular hotfix can be provided by Microsoft upon request. See details at http://support.microsoft.com/kb/908675

I'm no Microsoft specialist, so I cant really help you interpreting this info - maybe it's of use for you?

 

 

by: tmoe123Posted on 2009-10-14 at 07:36:57ID: 25570979

I had to delete all contents of the Adsm folder and let it recreate.  Then backups ran fine.  Thanks for pointing me in the right location.

Tom

 

by: tmoe123Posted on 2009-10-14 at 07:37:28ID: 31637694

Thanks for the quick response.

20120131-EE-VQP-002

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