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12.29.2007 at 05:47PM PST, ID: 23049362
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WD mybook gives me usb device not recognized

Tags: my, recognized, usb, wd, device
When i plug my Wd mybook essential edition into the computer is detects a new usb device but wont detect it as and external drive. Need help.
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Question Stats
Zone: Storage
Question Asked By: jdk2006
Solution Provided By: garycase
Participating Experts: 2
Solution Grade: A
Views: 198
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12.29.2007 at 05:48PM PST, ID: 20549626

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12.29.2007 at 05:52PM PST, ID: 20549631

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12.29.2007 at 06:21PM PST, ID: 20549688

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12.29.2007 at 06:54PM PST, ID: 20549741

Rank: Sage

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12.29.2007 at 06:55PM PST, ID: 20549742

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12.29.2007 at 05:48PM PST, ID: 20549626
Do you have another computer to try the device on?  This can happen if the hard drive inside the device has failed.  If you try the device on another computer and get the same result, then the drive has failed.
 
12.29.2007 at 05:52PM PST, ID: 20549631
I have tried on two computers. Are you sure it has failed because it recognizes the device. it doesn't just need drivers?
 
12.29.2007 at 06:21PM PST, ID: 20549688
Mass storage devices (USB Thumb Drives and Hard Drives) are recognized by Windows XP and Vista automatically without installing drivers.  It is possible these standard drivers could be damaged on one machine, but more machines it is more likely an issue with the device.
 
12.29.2007 at 06:54PM PST, ID: 20549741

Rank: Sage

Assuming you're running Windows 2000, XP, or Vista then you do not need drivers for the MyBook.   If you get the same symptoms on two different computers, then it's either the ATA bridge device in the MyBook enclosure, or the hard drive itself.   I've seen many cases where the ATA bridge has failed, so don't give up on your data yet.   Buy one of these very-handy-to-have gadgets:  http://www.buyextras.com/sausb20toide.html    Then remove the drive from the MyBook enclosure and connect it with the adapter.   If the drive is okay, you'll easily be able to recover your data.

Note that removing the drive will likely void the warranty ... so if the MyBook is still under warranty you need to decide if your data is worth the cost => WD does not do any data recovery;  they'll simply replace the defective unit.   But if you're not hearing any strange sounds (clicking, "wheezing", etc. from the MyBook there's a pretty good chance that the control electronics or ATA bridge has failed, and the drive is okay.
Accepted Solution
 
12.29.2007 at 06:55PM PST, ID: 20549742

Rank: Sage

... one other thought:   Are you sure the power adapter is securely seated and is plugged into a live outlet?   Does the light on the MyBook turn on?
 
 
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