Question

Hard Drive Clone turning all target drives into smaller drives in bios

Asked by: yetiecw

This is very odd - I am working on a Dell Inspiron E1505 notebook - the customer wants the data transfered to a new computer.  The hard drive in the Dell is a 60GB Fujitsu MHV2060BH (SATA).

Using Acronis Migrate, I cloned the data to the new hard drive (a 250GB SATA).

The clone appears to complete normally - but when I finish cloning, the drive has been .... altered.  If I put the cloned 250GB back into the Dell, I get a BSOD 0x0000007b.  

But here is where it gets really strange - the 250GB drive is now reported as a 58.5GB drive in the BIOS of whatever computer I hook it up to.

Thinking that there was something wrong with the 250GB drive, I went and did the same thing with another 80GB SATA drive - and got the same result - the 80GB drive is now reporting to whatever computer I install it in that it has 58.5GB capacity.

I have tried erasing the drive under Windows as well as Mac OSX with no success.  Acronis and Ghost show the incorrect size.

I am familiar with all the Cylinder/Heads/Sectors stuff from back in the day - but I have not seen an SATA system that supports modifying that stuff.

SO....
1) What happened... I can only assume some kind of virus?

and more importantly...

2) Is there any way to fix these drives?

thanks!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-09-11 at 16:53:37ID24726217
Tags

BIOS Hard Drive size incorrect

Topic

Computer Hard Drives

Participating Experts
3
Points
500
Comments
3

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Ghost 9 Clone SATA HDD to USB2 external
    Is it possible to Clone using Ghost 9 a SATA HDD to a USB2 external drive?
  2. Ghost clone IDE to SATA will not boot
    http://www.experts-exchange.com/Security/Win_Security/Q_21501889.html?query=ghost+ide+to+sata&clearTAFilter=true looks like it might solve this problem? If the answer is to first load the SATA driver from floppy before the Ghost procedure and then make sure BIOS is set t...
  3. Clone Acronis 8.0 Ghost 7.0 Windows NT4.0
    I have a puzzler (for me anyhow). I was using Acronis 8.0 to clone a Windows NT 4.0 Workstaiton (SP6a). I created an Image file of the harddrive, and stored it away for safe keeping on a CDROM. As time went on, the users supervisor requested that I build a second PC (as a spa...
  4. sata to ide drive clone question
    Hello Experts, I have 2 computers ( XP RRO Sp2) both with identical softwre loaded but one machine works off an ide drive the other off an sata drive. The Ide hard disk in one machine has gone down. Is it possible to clone Sata to Ide? It would save a lot of time reloading t...
  5. Ghost 10 - SATA driver not recognized
    I purchased Norton Ghost in order to be able to restore a system disk on my IBM ThinkPad Z61m. Unfortunatly Ghost does not recognize my SATA controller, making a restore impossible.

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SimplyRickPosted on 2009-09-11 at 17:59:45ID: 25314599

So, you clone your 60GB drive to a 250GB and even an 80GB drive and both show up in the *BIOS* as 58.5GB? And it shows up this way in the BIOS of multiple computers?

This website details the problem and solutions better than I can.
http://www.goodells.net/dellrestore/hpa-issues.htm


>> From the website:
"For example, say you wish to replace your 60 GB disk with a new 120 GB disk. To avoid reinstalling everything, you decide to use something like Acronis True Image or Symantec Ghost to clone the contents of the 60 GB disk to the 120 GB disk. When you try to boot the new disk, however, it blue-screens or fails to boot, and a check of the BIOS settings shows the BIOS thinks your new disk is around the same size as the old disk! No amount of recloning, reformatting, repartitioning, or rejumpering will get the BIOS to recognize the full size of the disk. "

 

by: noxchoPosted on 2009-09-11 at 18:16:14ID: 25314638

Yes, HPA (Host Protected Area) problem definitely. There are instructions how to repair the drive in given link. I would suggest cloning partitions instead of HDD. Then it must work properly.

 

by: garycasePosted on 2009-09-11 at 20:55:37ID: 25315022

As noted above, this is an issue caused by the host protected area used for Dell's Media Direct.

The problem is that the HPA hides the "end" of the disk (where the VERY-hidden Media Direct, Access Direct, etc., partition resides) ... so it is not "seen" by any disk utilities (since it's not exposed in the MBR).   Consequently, when you clone this disk, the new disk will be exactly the same size as the original disk (in fact, they both "look" a bit smaller than the actual size of the original disk ... since the Media Direct (or whatever) partition is not included.

I'm not aware of any 3rd party disk utilities that will correctly clone a disk that uses the HPA.   It was a "good idea" at the time ... or so it seemed ... but both Dell (with Media Direct) and (I think) IBM have switched to "normal" allocation schemes ... so I suspect they've decided the problems outweighted the advantages.

As for your problem:   the truncated disk issue is well know; but is difficult to easily fix.   Your new disk now has a very-well-hidden (and very large) HPA that is not "seen" by any disk utility or OS (and since your BIOS supports HPA, it doesn't show it either).   There WAS a way to zero out the code BEFORE you cloned the drive; but doing so now on the original disk won't unhide what's already been done on the new disk.   At this point, your best option is to use HDAT2 [http://www.hdat2.com/ ], which will reset a drive with an HPA partition to full capacity (see the first question in the FAQ for details on how to do this).

After you've recovered your full size, you should Image ONLY the OS partition and restore it to the new drive.   Then ReSize that partition (using a good 3rd party partition manager --> Boot-It NG would be a good choice); and then create the additional partitions you want --> and just COPY the data from the extra partitions on the old disk.   Note that you'll have to adjust the BOOT.INI file on the XP installation or it won't boot (unless you also image/restore the 1st partition -- so the XP partition is in the same relative partition as it was originally).    If you use Boot-It to do the image/restore, it has a built-in capability to edit the BOOT.INI file as needed ... but other imagers have similar capabilities.



20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...