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12/18/2005 at 08:54AM PST, ID: 21668503
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5.8

Norton Ghost 10.0 and SATA drives

Asked by rhorrocks7 in Hard Drives & Storage

Tags: ghost, sata, norton

My system comprises K8T Neo with AMD 64, XP HE with SP2 and twin 120GB SATA drives.  It had been working fine until I reinstalled XP (and everything else) having split the first Drive into a system partition (C) and a backup partition (E).  The other Drive (D) is only used for file storage.  At the same time I upgraded to Norton SystemWorks 2006 incorporating Ghost 10.0.

Apart from disabling GoBack (I couldn't stand its constant use of the drives - uninstalling took 6 hours!) everything seemed ok and I could save save backup images etc.  General use, including hard drive read and write access to all partitions, is fine.  However when I tried to boot from the Recovery Disk, Norton will not recognise any hard disk partitions and so cannot find the image files.

Yes, I am pressing F6 and offering the controller drivers, both the VIA Serial ATA RAID Controller and the WinXP Promise SATA 378 IDE controller, but get the message "Windows already has a driver..." and it makes no difference whether I accept this or impose the floppy version.  Still, when I get to the recovery screen, no hard drives are evident.

The strange and annoying thing is that, when I was just using the two hard drives (without separate partition), SystemWorks 2003 and Ghost 9.0 (once I'd overcome the DEP problem) everything was fine.  Whilst with the re-loading, updates etc I cannot be sure about all the software, I have not changed any hardware.

So how do I get Norton Recovery to see my hard drives?  Symantec don't seem to read my technical queries (or sense my frustration!), merely regurgitating what is in their user guide.  I am not as clever as you, please don't presume that I haven't missed something obvious, so can you help restore my system and my sanity.
[+][-]12/18/05 11:30 AM, ID: 15507612

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About this solution

Zone: Hard Drives & Storage
Tags: ghost, sata, norton
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Solution Provided By: garycase
Participating Experts: 4
Solution Grade: A
 
 
[+][-]12/23/05 10:16 AM, ID: 15543725

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