Advertisement

01.08.2007 at 05:00PM PST, ID: 22115560
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

Unknown Human Interface Device

Tags: hpq0006, driver
Under device manager I have an unknown HID device.  I also happen to have an external harddrive thats not working.  The harddrive is detected when I plug it in, but its not under disk management.

Property      Value
Device ID      ACPI\HPQ0006\2DABA3FF0
Status      0x01802400 Has Problem
Problem      0x0000001c (28)
Capabilities      0x00000020
Config Flags      0x00000040
Class      HIDClass
Manufacturer      Hewlett-Packard
Hardware IDs      ACPI\HPQ0006
      *HPQ0006
Class GUID      {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Enumerator name      ACPI
Driver      {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}\0005
Physical Object Name      \Device\00000040
Install State      0x00000002
     
Class      HIDClass
      Human Interface Devices
Icon      -24
NoInstallClass      1
Start your free trial to view this solution
Question Stats
Zone: Storage
Question Asked By: ThomasBallardIT
Solution Provided By: talkinsmak
Participating Experts: 6
Solution Grade: B
Views: 460
Translate:
Loading Advertisement...
01.08.2007 at 05:09PM PST, ID: 18272149

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.08.2007 at 05:13PM PST, ID: 18272176

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.08.2007 at 05:47PM PST, ID: 18272349

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.08.2007 at 07:44PM PST, ID: 18272969

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.09.2007 at 09:36AM PST, ID: 18277184

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.09.2007 at 01:31PM PST, ID: 18279238

Rank: Sage

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.09.2007 at 04:01PM PST, ID: 18280341

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.11.2007 at 11:35AM PST, ID: 18295727

Rank: Sage

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.11.2007 at 12:28PM PST, ID: 18296166

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.11.2007 at 12:48PM PST, ID: 18296322

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.12.2007 at 05:59AM PST, ID: 18301230

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.12.2007 at 09:04AM PST, ID: 18302987

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.12.2007 at 04:17PM PST, ID: 18306194

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
01.31.2007 at 08:03AM PST, ID: 18436826

Rank: Sage

All comments and solutions are available to Premium Service Members only.

Start your 7 day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
 
Loading Advertisement...
Microsoft
  • Internet Protocols
  • Applications
  • Development
  • OS
  • Hardware
  • Windows Security
Apple
  • Operating Systems
  • Hardware
  • Programming
  • Networking
  • Software
Internet
  • Search Engines
  • File Sharing
  • WebTrends / Stats
  • Spy / Ad Blockers
  • Web Browsers
  • New Net Users
  • Web Development
  • Chat / IM
  • Anti Spam
  • Web Servers
  • Anti-Virus
  • Email Clients
Gamers
  • Tips
  • Online / MMORPG
  • Puzzle
  • Emulators
  • Action / Adventure
  • Role Playing
  • Consoles
  • Game Programming
  • Strategy
  • Sports
  • Misc
  • Computer Games
Digital Living
  • Hardware
  • New Net Users
  • New Users
  • Software
  • Digital Music
  • Gaming World
  • Home Security
  • Apple
  • Networking Hardware
Virus & Spyware
  • Vulnerabilities
  • IDS
  • Encryption
  • Anti-Virus
  • Operating Systems Security
  • Software Firewalls
  • WebApplications
  • Cell Phones
  • Operating Systems
  • Internet
  • Hardware Firewalls
Hardware
  • Handhelds / PDAs
  • Displays / Monitors
  • Components
  • Networking Hardware
  • Peripherals
  • Laptops/Notebooks
  • Storage
  • Servers
  • Desktops
  • New Users
  • Misc
  • Apple
Software
  • System Utilities
  • Industry Specific
  • Network Management
  • Photos / Graphics
  • Page Layout
  • VMWare
  • Misc
  • Web Development
  • OS
  • CYGWIN
  • Voice Recognition
  • Message Queue
  • Quality Assurance
  • Security
  • Firewalls
  • MultiMedia Applications
  • Development
  • Database
  • Office / Productivity
  • Business Management
  • OS/2 Apps
  • Server Software
  • Internet / Email
ITPro
  • OS
  • Storage
  • Encryption
  • Operating Systems Security
  • Apple Hardware
  • Laptops & Notebooks
  • Servers
  • Networking Hardware
  • Peripherals
  • Devices
  • Displays / Monitors
  • WebTrends / Stats
  • Search Engines
  • Firewalls
  • WebApplications
  • IDS
  • Vulnerabilities
  • Email Clients
  • File Sharing
  • Spy / Ad Blockers
  • Web Browsers
  • Web Servers
  • Networking
  • Anti-Virus
  • Chat / IM
  • Anti Spam
Developer
  • Web Servers
  • Web Browsers
  • Game Programming
  • Dev Tools
  • Industry Specific
  • Office / Productivity
  • Database
  • CYGWIN
  • Web Development
  • Search Engines
  • File Sharing
  • WebTrends / Stats
  • Programming
  • Content Management
  • Application Servers
  • Protocols
Storage
  • Removable Backup Media
  • Storage Technology
  • Servers
  • Grid
  • Remote Access
  • Backup / Restore
  • Misc
  • Hard Drives
OS
  • Miscellaneous
  • Security
  • Development
  • Linux
  • VMWare
  • MainFrame OS
  • Unix
  • Apple
  • OS / 2
  • AS / 400
  • BeOS
  • Microsoft
  • VMS / OpenVMS
Database
  • Oracle
  • Miscellaneous
  • MySQL
  • Software
  • Sybase
  • Contact Management
  • PostgreSQL
  • Data Manipulation
  • Clarion
  • InterSystems Cache
  • Siebel
  • MUMPS
  • OLAP
  • SQLBase
  • SAS
  • GIS & GPS
  • 4GL
  • Berkeley DB
  • DB2
  • Informix
  • Interbase / Firebird
  • FoxPro
  • Reporting
  • LDAP
  • Filemaker Pro
  • MS SQL Server
  • dBase
  • MS Access
Security
  • Misc
  • Web Browsers
  • Software Firewalls
  • Operating Systems Security
  • File Sharing
  • Spy / Ad Blockers
  • Vulnerabilities
  • WebApplications
  • IDS
  • Anti-Virus
  • Encryption
  • Anti Spam
  • Email Clients
  • VPN
  • Chat / IM
Programming
  • Editors IDEs
  • Installation
  • Handhelds / PDAs
  • Multimedia Programming
  • System / Kernel
  • Algorithms
  • Game
  • Signal Processing
  • Project Management
  • Open Source
  • Database
  • Misc
  • Languages
  • Processor Platforms
  • Theory
Web Development
  • Scripting
  • Blogs
  • Web Servers
  • Software
  • Search Engines
  • Web Graphics
  • Images
  • Internet Marketing
  • Images and Photos
  • Components
  • Document Imaging
  • Web Languages/Standards
  • Illustration
  • WebApplications
  • Fonts
  • WebTrends / Stats
  • Authoring
  • Digital Camera Software
  • Miscellaneous
Networking
  • Protocols
  • Apple Networking
  • Network Management
  • Message Queue
  • Application Servers
  • Content Management
  • File Servers
  • Email Servers
  • Misc
  • Java Editors & IDEs
  • Wireless
  • Networking Hardware
  • Backup / Restore
  • System Utilities
  • ISPs & Hosting
  • Web Servers
  • Storage Technology
  • Removable Backup Media
  • Servers
  • Broadband
  • Grid
  • OS / 2
  • Novell Netware
  • Unix Networking
  • Windows Networking
  • Security
  • Telecommunications
  • Operating Systems
  • Linux Networking
Other
  • Community Advisor
  • Lounge
  • Community Support
  • New Net Users
  • Philosophy / Religion
  • Math / Science
  • Miscellaneous
  • URLs
  • Expert Lounge
  • Politics
  • Puzzles / Riddles
Community Support
  • Suggestions
  • New to EE
  • New Topics
  • Community Advisor
  • CleanUp
  • Announcements
  • General
  • Feedback
  • Input
  • EE Bugs
 
01.08.2007 at 05:09PM PST, ID: 18272149

Rank: Genius

According to this page:

http://www.microsoft.com/whdc/device/input/HID_HWID.mspx

The Human Interface Device (HID) class was originally developed by the USB Device Working Group. This protocol standard includes support for keyboards, mouse and pointing devices, joysticks, game pads, and other types of input devices. Although HID was originally developed for use over USB, the protocol is theoretically not dependent on any specific bus and can be ported over to other buses.




So, unless something is really messed up, your unknown HID device should not be an external hard drive.   I'll look for more info...
 
01.08.2007 at 05:13PM PST, ID: 18272176

Rank: Genius

According to this page:

http://www.911cd.net/forums//index.php?showtopic=16354

your class GUID is for a Microsoft Intellisoft Optical mouse:


0x1,"ControlSet001\Enum\USB\Vid_045e&Pid_0039\5&1bcf72f9&0&1","ClassGUID","{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}"
 
01.08.2007 at 05:47PM PST, ID: 18272349

Rank: Master

Howdy ThomasBallardIT
I have had very similar messages in device manager when all the motherboard drivers were not loaded. If you have a disk that came with the mainboard, try loading the chipset drivers and any usb drivers. If these aren't loaded correctly that would explain the external drive not working as well.

Jappo
Any questions, just Holler! It's how we communicate in the mountains <smile>
 
01.08.2007 at 07:44PM PST, ID: 18272969
Chances are your external hard drive is fighting for a drive letter with your HP printer that may have slots for SD, Compact Flash or other removable media types.  Try unplugging ALL devices that have removable media and see if you can correctly install your hard drive.

If that works, assign your hard drive a high letter, like R:\ for "removable" then reinstall the other devices.  You actually may be able to just plug them in and have windows re-detect them and all may work just fine.  

To assign a drive letter to the drive:

right click my computer
choose manage
choose disk management
right click the external hard drive
choose change drive letter and paths.

If you do this and it works, you may have to reinstall any applications that are dependent on the paths that they were installed to.  All your data will be intact, just the links in the registry will be off.

Let me know.

Smak
Accepted Solution
 
01.09.2007 at 09:36AM PST, ID: 18277184

Rank: Master

Although I have several USB devices on my PC, the only one listed under that GUID is my APC Uninterruptible Power Supply. You might do a search in your registry for that ID to see if anything is identified. Alternatively, you could explore the 'Details' tab in the 'properties' dialog in Device Manager and then google the ID strings to identify the device.
 
01.09.2007 at 01:31PM PST, ID: 18279238

Rank: Sage

Actually the class GUID has nothing to do with the actual device. The class GUID {745A17A0-74D3-11D0-B6FE-00A0C90F57DA} is for HIDClaa (Human Interface Devices). Anything under Human Interface Devices would be under this class.

The Device ID HPQ0006 is related to the install of Hewlett Packard's Quick Launch buttons driver which is used for programming the quick launch buttons on an HP keyboard.
 
01.09.2007 at 04:01PM PST, ID: 18280341

Rank: Master

@Kenneniah -- True enough, but the installed drivers will be listed under that GUID as 0000,0001, etc.

Just ouit of curiosity, do the Quick Launch buttons appear only on laptops or on desktops, as well?
 
01.11.2007 at 11:35AM PST, ID: 18295727

Rank: Sage

"Just ouit of curiosity, do the Quick Launch buttons appear only on laptops or on desktops, as well?"

Unfortunately I'm not sure. Don't have any HP desktops, so I don't know if they put them on desktop keyboards or not. Hehe, don't have any HP laptops for that matter. I'm just going by Hewlett-Packard being listed in the text, and a google search for HPQ0006 brings up info on HP Quicklaunch buttons.

As far as the external hard drive not working...does it work in other computers?
 
01.11.2007 at 12:28PM PST, ID: 18296166

Rank: Master

Question needs to be asked. Is there a driver pack pertinent to operating this PC and have you tried to update the driver for the HID?
 
01.11.2007 at 12:48PM PST, ID: 18296322

Rank: Master

Sorry, didn't notice riteheer's post.
 
01.12.2007 at 05:59AM PST, ID: 18301230
Well, I tried unplugging all the the other usb stuff and it wasn't working still.  I tried my drivers cd and that was a no go also.
 
01.12.2007 at 09:04AM PST, ID: 18302987

Rank: Master

If it were me, and I realize it isn't, at this point I would download the latest Quick Launch drivers from HP, uninstall the unknown HID device, and reboot. After PnP detection, direct the wizard to the .inf file in the download (you might have to extract all the associated files to a new folder), and see it it installs.
 
01.12.2007 at 04:17PM PST, ID: 18306194

Rank: Master

Have you tried the external hard drive on another machine?  
This would give you some indication if it's the drive or a compatibility problem associated with your computer.
When you unplug the drive does the unknown hid go away?
If not, try removing it with all usb devices unplugged and see if it comes back on reboot. If not then one by one start adding things back in, starting with the external hard drive.
Providing that it works in another system.
 
01.31.2007 at 08:03AM PST, ID: 18436826

Rank: Sage

does the external drive have a separate power supply? if not it can overload the usb port. try a powered hub if that is so.
 
 
20080236-EE-VQP-29