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10/22/2009 at 05:55AM PDT, ID: 24834261
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8.1

Flash drive not being recognized

Asked by styche in Removable Backup Media

Tags: USB, flash drive, thumb drive, insert disk

Hello all,

I have a user who is having trouble with a new flash drive she was given. She went on vacation to Argentina with a friend and they were each given a flash drive containing pictures from their trip. The drive has a slot for an SD card (like one from a digital camera) to plug directly into and the pictures were loaded that way. The guy who loaded the pictures for them in Argentina showed them it worked and had the pictures on the drive.

However, now back from vacation, neither the friend or the user can access their drives. When she plugs the drive into a port the new hardware is installed and given a drive letter. When she goes to access the drive through My Computer the message "Please insert a disk into drive E:." is displayed. I have attached a screen shot of the message.

I tried rebooting her computer with the drive in the port and even renamed the drive to see if that was the problem. It wasn't.

Any help would be appreciated. Thanks
Attachments:
 
Screen shot of "Insert disk"
Screen shot of "Insert disk"
 
[+][-]10/22/09 06:05 AM, ID: 25633629

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[+][-]10/22/09 06:06 AM, ID: 25633639

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[+][-]10/22/09 10:43 AM, ID: 25636931

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[+][-]10/22/09 12:49 PM, ID: 25638225

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[+][-]10/22/09 12:56 PM, ID: 25638298

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[+][-]10/23/09 12:21 AM, ID: 25641951

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About this solution

Zone: Removable Backup Media
Tags: USB, flash drive, thumb drive, insert disk
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Solution Provided By: nobus
Participating Experts: 2
Solution Grade: B
 
 
[+][-]10/27/09 05:21 AM, ID: 25671537

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[+][-]10/28/09 10:50 AM, ID: 25686132

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20091111-EE-VQP-91 - Hierarchy / EE_QW_3_20080625