	[x] Posted via EE Mobile
	Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.

Question

	[x] Attachment Details

[x]

The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

The Grade of the Solution
The Zone Rank of the Expert Providing the Solution
The Number of Author and Expert Comments
The Number of Experts Contributing
The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

9.0

Win XP SP3 External HDD Not recognized

Asked by GFCU in Windows XP Operating System, Hard Drives & Storage, Removable Backup Media

Tags: External Hard Drive Error, Failur to load Drivers

I am currently trying to make a Norton Ghost backup image of a PC loaded with Windows XP Pro SP3, and it will not properly recognize any external Drives that I plug in via USB to store the image on. It recognizes that new hardware has been plugged in, but then cannot find/install the proper drivers to use that drive. It simply sits in device manager listed as External HDD with the yellow circle containing a question Mark. I have already browsed the Experts Exchange responses to other similar questions and have found no relief... I also noticed that all users with this similar problem had SP 1 or 2, but didn't see any with SP3. Is there a fix for this? I've even tried going to the manufacturers web site to download drivers for the external hard drive, and they don't have any. The drive I'm trying to use is a Western Digital WD800B015.

View the Solution FREE for 30 Days

Attachments:

External-HDD.JPG (38 KB) (File Type Details)

Device Manager view

20091118-EE-VQP-93 - Hierarchy / EE_QW_3_20080625

Hall of Fame

1. nobus77,992
2. TapeDude43,639
3. rindi42,095
4. noxcho29,435
5. saiprasad...26,781
6. SysExpert23,761
7. honmapog22,750
8. iamthecre...22,520
9. dbrunton19,172
10. SelfGovern18,152
11. Computer...17,612
12. garycase15,350
13. dovidmichel14,850
14. bhanukir713,000
15. hathehariken11,500
16. itprotocall10,700
17. Dextertro...10,384
18. leew10,016
19. andyalder9,577
20. dlethe7,975
21. rbarnhardt6,400
22. chuku6,164
23. dabblerwiz5,930
24. coredatar...5,926
25. johnb67675,125

1. nobus273,203
2. dovidmichel148,667
3. rindi138,302
4. SysExpert128,488
5. honmapog113,150
6. PUNKY70,136
7. iamthecre...67,970
8. garycase62,504
9. TapeDude61,121
10. leew60,518
11. andyalder54,617
12. Mr-Madc...40,295
13. TechSoEasy37,115
14. dbrunton36,741
15. bhanukir734,475
16. noxcho29,435
17. saiprasad...26,781
18. johnb676724,920
19. akirhol19,587
20. SelfGovern18,152
21. Computer...17,612
22. KCTS17,420
23. meyersd16,605
24. willcomp15,019
25. simsjrg14,262

Win XP SP3 External HDD Not recognized

Asked by GFCU in Windows XP Operating System, Hard Drives & Storage, Removable Backup Media

Tags: External Hard Drive Error, Failur to load Drivers

About this solution