Question

How to uninstall endpoint protection

Asked by: cwanrooij

After having problems with one XPPro machine i decided to uninstall Symantec Endpoint Protection.
Everything seemed to go ok, i rebooted and the endpoint framework was still there (in the taskbar) and the rtvscan service was still running. When i opened Endpoint it told me "Your Computer is protected - No problems detected" and under is written "No Symantec protection technologies are installed".

There is no symantec entry in the uninstall programs

How to get rid of it completely?

Thanx

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Asked On
2008-01-11 at 04:02:35ID23075378
Tags

Symantec

,

endpoint protection

,

11.0

Topics

Desktop Anti-Virus

,

Miscellaneous Security

,

MS Forefront-ISA

Participating Experts
4
Points
250
Comments
6

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Answers

 

by: michkoPosted on 2008-01-14 at 07:05:19ID: 20653378

Here are the manual uninstall directions from Symantec:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101615023748

 

by: Sanan136Posted on 2008-01-15 at 10:23:51ID: 20664999

You'll need a removal tool like the one found at http://downloads.jmlamb.net/symantec/SEP1132bitRemoval.exe

It's an executable that carries out the commands found here http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/5db8e519e16d42f2882573290005aa1d?OpenDocument

Also, you will get constant errors in Event Viewer\System because you need to get Remote Access Manager (RASMan) back to its pre-SEP state. To do this, you'll need to restore your backed up registry settings or manually change them. In registry, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP and in the "13" and "25" folders, change any values in the right pane that refer to "Symantec Endpoint Protection" to "C:\WINDOWS\system32\rastls.dll".

Run services.msc, start Remote Access Auto Connection Manager service and Remote Access Connection Manager service and you're good to go. Go through these steps on any XP, 2003 and 2003 SBS machine that you installed SEP 11.0 on and you'll pretty much get back to an SEP free system.

Good luck.

 

by: cbprefPosted on 2008-11-19 at 07:09:24ID: 22994800

Thank you for posting the Removal Tool link.  I have to remove Endpoint from one of our networks this afternoon.

Is there a Removal Tool available for the Server as well?  I am pretty much resigned to doing it manually, but if there is a useful and safe tool available that would certainly help things along RE: time and getting rid of all the Symantec garbage that tends to stay on a system.

 

by: michkoPosted on 2008-11-19 at 07:30:06ID: 22995052

cbpref - you are posting to a question that has been closed.  To ensure your specific question gets the full attention of our experts, it is suggested you open a new question with all relevant details.

michko

 

by: ruiguimPosted on 2009-02-09 at 08:45:25ID: 23591688

Hi all

The file that Sanan136 put for download in  "http://downloads.jmlamb.net/symantec/SEP1132bitRemoval.exe" is an trojan horse known by the name Generic.dx.

Does anyone have access to the real removal tool provided by Symantec?

In some other forum someone post this: "There is a removal tool available, but it is not publicly downloadable.  To get a copy, you'll have to contact Symantec Support."

Is it true ?

Thanks in advanced.

 

by: michkoPosted on 2009-02-09 at 10:16:33ID: 23592673

ruiguim, I'll copy directly from my last post to this thread:

you are posting to a question that has been closed.  To ensure your specific question gets the full attention of our experts, it is suggested you open a new question with all relevant details.

michko

20120131-EE-VQP-002

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