Question

Virus infection causes Antivirus software to not run

Asked by: truebluerra

Numerous virus infections identified by BitDefender Online Scan ... listed below ...
[Scan Results]
Line00000037      = "C:\Documents and Settings\Eric Dainesi\Local Settings\Temp\jkill.exe Detected with:  Application.ProcKill.Jk"
Line00000036      = "C:\Documents and Settings\Eric Dainesi\Local Settings\Temp\jkill.exe Disinfection failed"
Line00000035      = "C:\Documents and Settings\Eric Dainesi\Local Settings\Temp\jkill.exe Deleted"
Line00000034      = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temp\~.exe Infected with: Trojan.Spy.Zbot.APL"
Line00000033      = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temp\~.exe Deleted"
Line00000032      = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temporary Internet Files\Content.IE5\CZ0ZCXKJ\ekyymmqe[1].htm Infected with: Trojan.Vundo.GMM"
Line00000031      = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temporary Internet Files\Content.IE5\CZ0ZCXKJ\ekyymmqe[1].htm Disinfection failed"
Line00000030      = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temporary Internet Files\Content.IE5\CZ0ZCXKJ\ekyymmqe[1].htm Deleted"
Line00000029      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3092\newb Detected with:  Adware.Toolbar.Hotbar.AX"
Line00000028      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3092\newb Deleted"
Line00000027      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3356\newb Detected with:  Gen:Adware.Heur.lu9@QaP7yhcO"
Line00000026      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3356\newb Disinfection failed"
Line00000025      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3356\newb Deleted"
Line00000024      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\res1AE.tmp Detected with:  Adware.180solutions.B"
Line00000023      = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\res1AE.tmp Deleted"
Line00000022      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109753.dll Infected with: Trojan.TDss.WT"
Line00000021      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109753.dll Deleted"
Line00000020      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109754.dll Infected with: Trojan.TDss.WB"
Line00000019      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109754.dll Deleted"
Line00000018      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109755.exe Infected with: Gen:Trojan.Heur.lq2@vbgHeqnix"
Line00000017      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109755.exe Disinfection failed"
Line00000016      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP115\A0109755.exe Deleted"
Line00000015      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP116\A0109781.exe Infected with: Trojan.Vundo.GMM"
Line00000014      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP116\A0109781.exe Disinfection failed"
Line00000013      = "C:\System Volume Information\_restore{379C47B5-EECA-462E-B965-601A96FCF8C1}\RP116\A0109781.exe Deleted"
Line00000012      = "C:\WINDOWS\BBSTORE\DSS\DSSAGENT.1 Detected with:  Adware.Background.A"
Line00000011      = "C:\WINDOWS\BBSTORE\DSS\DSSAGENT.1 Deleted"
Line00000010      = "C:\WINDOWS\SYSTEM32\dahogemu.dll Infected with: Trojan.Vundo.GMM"
Line00000009      = "C:\WINDOWS\SYSTEM32\dahogemu.dll Disinfection failed"
Line00000008      = "C:\WINDOWS\SYSTEM32\dahogemu.dll Deleted"
Line00000007      = "C:\WINDOWS\SYSTEM32\jotogeni.dll Infected with: Trojan.Vundo.GMM"
Line00000006      = "C:\WINDOWS\SYSTEM32\jotogeni.dll Disinfection failed"
Line00000005      = "C:\WINDOWS\SYSTEM32\jotogeni.dll Deleted"
Line00000004      = "C:\WINDOWS\SYSTEM32\Macromed\Shockwave 8\Xtras\download\TheGrooveAlliance\3DGrooveXtrav18\Groove.x32 Detected with:  Adware.Generic.40193"
Line00000003      = "C:\WINDOWS\SYSTEM32\Macromed\Shockwave 8\Xtras\download\TheGrooveAlliance\3DGrooveXtrav18\Groove.x32 Deleted"
Line00000002      = "C:\WINDOWS\SYSTEM32\vejopine.dll Infected with: Trojan.Vundo.GMM"
Line00000001      = "C:\WINDOWS\SYSTEM32\vejopine.dll Disinfection failed"
Line00000000      = "C:\WINDOWS\SYSTEM32\vejopine.dll Delete failed"
[             ]
After being infected, I attempted to load/run the following without success ....

Symantec Online Scan (Error ... previously installed version detected even though never installed before)
McAfee Online Scan (Error ... cannot load)
Kaspersky Online Scan (Error ... javascript)
SpyBot S&D (Successful download ... no response when attempting to run)
MalwareBytes (Successful download ... no response when attempting to run)

In addition ...

No software (antivirus/malware) will run from CD (no autplay or select start)

I ran Microsoft Fix-it to restore security permissions in registry.

The system is not experiencing uncontrollable pop-ups.

Any assistance will be greatly appreciated.

truebluerra.

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Asked On
2009-09-03 at 10:47:38ID24705403
Tags

Windows XP Home SP3

Topics

Desktop Anti-Virus

,

Windows XP Operating System

Participating Experts
6
Points
500
Comments
19

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Answers

 

by: alanhardistyPosted on 2009-09-03 at 10:51:02ID: 25253081

Can you run msconfig?

If you can - go to the Services Tab and Hide All Microsoft Services - then disable all (apart from any Anti-Virus software ones).

Then go to the Startup tab and disable all (apart from any Anti-Virus ones).  Click OK and reboot.

Hopefully you will get back in and can run Malwarebytes etc.

 

by: alanhardistyPosted on 2009-09-03 at 10:51:33ID: 25253086

Forgot to mention - Start, Run (type) msconfig (press enter).

 

by: houssam_balloutPosted on 2009-09-03 at 10:52:49ID: 25253096

 

by: jcimarronPosted on 2009-09-03 at 10:56:05ID: 25253124

truebluerra--Change the name of the executable for those scan apps you cannot run.  For example MalwareBytes  make it Hotdog.exe.  And if that does not work make it MalwareBytes.com.
Then try to run the scans.

 

by: truebluerraPosted on 2009-09-03 at 11:13:46ID: 25253293

Thank you for your prompt response ...

I hid MS Services, disabled all others (no Antivirus related listed) ...

Disabled all Startup items (except SpyBot teatimer)

SpyBot identified the registry changes (asking for approval)

Rebooted system ...

Still cannot get either SpyBot S&D or MalwareBytes to start from the Desktop or the All Programs list.

One other thing, which has been happening intermittently since the infections, ....

Upon reboot, I had to warm reboot twice to get to the Desktop ...

reboot
1) Stopped at User list (reboot)
2) Stopped after entering user password (reboot)
3) Finally displayed Desktop

Any other ideas would be appreciated ...

truebluerra

 

by: alanhardistyPosted on 2009-09-03 at 11:15:55ID: 25253314

As previously suggested - rename Malwarebytes or run Combofix.

 

by: flubbsterPosted on 2009-09-03 at 11:19:56ID: 25253362

First, turn off your system restore. The log shows several restore points infected. Turning it off will remove them. Turn irt back on when the system is clean.

Now, download avast and superantispyware ( both free versions. When you go to save them at the start of download, give them a new name. Do NOT change the name after the download. Change it at the start. After the download, run each, allowing it to download the latest virus definitions, then dis-connect from the internet and allow them to do full scans each. Report back results of scans pls.

 

by: truebluerraPosted on 2009-09-03 at 11:32:25ID: 25253511

Thank you again for all of our prompt responses ...

I tried changing the names of the executable files by changing the filename, then the extension (to .com) and then both filename and extension, but still cannot run them.

When downloading Combofix, I received a curious error message stating ...

You cannot change the name of Combofix to Combofix[1]
Please use valid characters only.

Appears that something is perhaps changing the installation filename at the registry level ...

I am going to search the registry for character strings that are partials of the executable filenames.

truebluerra

 

by: jcimarronPosted on 2009-09-03 at 11:45:33ID: 25253648

truebluerra--"You cannot change the name of Combofix to Combofix[1]"
Do not use the [1].  Rename it hamburger.exe.  Or do not rename it at all since I understand you never tried running it without changes.
I have not used BitDefender, but the word "Deleted" following the infected Registry key suggests many of those corrupt keys have been removed.  If nothing else works you could try deleting the remaining corrupt keys manually.

 

by: flubbsterPosted on 2009-09-03 at 11:52:20ID: 25253698

Your .exe file association may have been corrupted/disabled/removed. Go here and download the exe file fix:

http://filext.com/WinXP_EXE_Fix.reg

This is a registry patch and will fix it if it is broken. Save it to your desktop and try to run it. Answer "Yes" to merge it into the registry. After it is done, try running the antivirus stuff again with the internet dis-connected.

 

by: truebluerraPosted on 2009-09-03 at 12:18:18ID: 25253966

I did not attempt to manually rename the combofix program ... that was an automatic attempted change that showed up in an error message as having been attempted during the download and installation process.

tried downloading http://filext.com/WinXP_EXE_Fix.reg, but system froze when selecting the link ... will reboot and try again.

Thanks again.

truebluerra

 

by: truebluerraPosted on 2009-09-03 at 13:39:08ID: 25254714

I rebooted the system, downloaded http://filext.com/WinXP_EXE_Fix.reg and ran the same ...

Unfortunately, I still cannot run any of the anti-virus or spyware programs.

Just for interest sake, I downloaded Norton Utilities (30 day evaluation) which installed successfully and can be run at will from the Desktop.

Also, after I renamed the Malwarebytes program in an effort to run it under a different name, I happened to check the Registry and found all three name changes had been added to the registry along with the original name.

SpyBot S&D is being loaded at boot time, and when right-clicking the taskbar icon, I can run update and the various other menu items are functional, but not the actual SpyBot scan option.  When selecting that option, like the other malware detection programs, an hourglass shows for an instant and then nothing.

Thanks again for your assistance.

If you think of anything else please feel free to post your ideas.

I am going to try and download Combofix and SuperAntivirus again, both of which previously failed during installation.

truebluerra

 

by: alanhardistyPosted on 2009-09-03 at 13:59:36ID: 25254889

You may have a RootKit virus - please try the free Sophos Anti Rootkit - http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html if you don't get anywhere with Combofix.

I have also happily used SDFiX.exe to remove nasties that nothing else could - have a try with this from http://downloads.andymanchesta.com/RemovalTools/SDFix_ReadMe.htm

 

by: Navid_rvlPosted on 2009-09-03 at 14:02:30ID: 25254917

Download Trojan remover and run it in safe mode( press f8 in boot starting until safe mode selection appears) then it can scan and fix ur problem in safe mode . Hope this helps!
download : www.simplysup.com/tremover/download.html

 

by: rpggamergirlPosted on 2009-09-03 at 18:48:14ID: 25256408

So.... even when renaming Combofix before downloading the file to the desktop did not work?
How about downloading Comboifx into a USB drive and rename it before plugging the USB into the infected pc?... see if that work.


Also try running this diagnostic tool... there is an infection that blocks security programs and mess up permissions.
This tool will just check if this particular infection is present in the system or not.
Please download this tool and run it.
http://ad13.geekstogo.com/Win32kDiag.exe

Double-click on Win32Diag.exe to run it.
A black command prompt window shall appear.
It will now begin to scan. This may take a while, please be paitent until the scan is complete.
Once it's done, in the black screen it will say "Finished! Press any key to exit....
A log file called Win32KDiag.txt will be created on your desktop.
Please copy and paste the contents of that log file here in your next reply please.


 

by: rpggamergirlPosted on 2009-09-03 at 18:51:58ID: 25256423

If it isn't the win2k.sys: infection, some rogues also blocks security programs from running.
To check.... download the following file and save to your desktop.
http://live.sysinternals.com/procexp.exe

Rename the file to "winlogon.exe" and then run it.(do not rename with any other
name)
Then look for any random numbers executables e.g.,3425631.exe, highlight any random.exe and rightclick and select "kill process".

Once the process is killed, run MalwareBytes or Combofix.

 

by: truebluerraPosted on 2009-09-04 at 08:10:38ID: 25260422

Ok! All is right with the world again ... the Trojan Remover managed to penetrate the Virus' defences last night.  After that the SDFix was able to run and remove more infections, followed by Malwarebytes which removed 341 infections and SpyBot S&D which removed a further 37.  

System appears to be back to normal after a night of constant scanning.

Thank you to all of you for your assistance.

I am going to award points to all of you based upon level of assistance and productivity.

Navid_rvi - 150 pts
Alanhardisty - 150 pts
jcimarron - 50 pts
houssam ball - 50 pts
flubbster - 50 pts
rpgamergirl - 50 pts


 

by: alanhardistyPosted on 2009-09-04 at 08:23:42ID: 25260534

Glad you got there in the end - sounded like you caught a nasty cold there.  The computer equivalent of H1N1 (swine flu) perhaps?

 

by: Navid_rvlPosted on 2009-09-05 at 17:49:51ID: 25268412

I am glad it helped.

20120131-EE-VQP-002

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