Forgot to mention - Start, Run (type) msconfig (press enter).
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Virus infection causes Antivirus software to not run
Numerous virus infections identified by BitDefender Online Scan ... listed below ...
[Scan Results]
Line00000037 = "C:\Documents and Settings\Eric Dainesi\Local Settings\Temp\jkill.exe Detected with: Application.ProcKill.Jk"
Line00000036 = "C:\Documents and Settings\Eric Dainesi\Local Settings\Temp\jkill.exe Disinfection failed"
Line00000035 = "C:\Documents and Settings\Eric Dainesi\Local Settings\Temp\jkill.exe Deleted"
Line00000034 = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temp\~.exe Infected with: Trojan.Spy.Zbot.APL"
Line00000033 = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temp\~.exe Deleted"
Line00000032 = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temporary Internet Files\Content.IE5\CZ0ZCXKJ
Line00000031 = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temporary Internet Files\Content.IE5\CZ0ZCXKJ
Line00000030 = "C:\Documents and Settings\Lauren Dainesi\Local Settings\Temporary Internet Files\Content.IE5\CZ0ZCXKJ
Line00000029 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3092\newb Detected with: Adware.Toolbar.Hotbar.AX"
Line00000028 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3092\newb Deleted"
Line00000027 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3356\newb Detected with: Gen:Adware.Heur.lu9@QaP7yh
Line00000026 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3356\newb Disinfection failed"
Line00000025 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\em3356\newb Deleted"
Line00000024 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\res1AE.tmp Detected with: Adware.180solutions.B"
Line00000023 = "C:\Documents and Settings\Natalie Dainesi\Local Settings\Temp\res1AE.tmp Deleted"
Line00000022 = "C:\System Volume Information\_restore{379C4
Line00000021 = "C:\System Volume Information\_restore{379C4
Line00000020 = "C:\System Volume Information\_restore{379C4
Line00000019 = "C:\System Volume Information\_restore{379C4
Line00000018 = "C:\System Volume Information\_restore{379C4
Line00000017 = "C:\System Volume Information\_restore{379C4
Line00000016 = "C:\System Volume Information\_restore{379C4
Line00000015 = "C:\System Volume Information\_restore{379C4
Line00000014 = "C:\System Volume Information\_restore{379C4
Line00000013 = "C:\System Volume Information\_restore{379C4
Line00000012 = "C:\WINDOWS\BBSTORE\DSS\DS
Line00000011 = "C:\WINDOWS\BBSTORE\DSS\DS
Line00000010 = "C:\WINDOWS\SYSTEM32\dahog
Line00000009 = "C:\WINDOWS\SYSTEM32\dahog
Line00000008 = "C:\WINDOWS\SYSTEM32\dahog
Line00000007 = "C:\WINDOWS\SYSTEM32\jotog
Line00000006 = "C:\WINDOWS\SYSTEM32\jotog
Line00000005 = "C:\WINDOWS\SYSTEM32\jotog
Line00000004 = "C:\WINDOWS\SYSTEM32\Macro
Line00000003 = "C:\WINDOWS\SYSTEM32\Macro
Line00000002 = "C:\WINDOWS\SYSTEM32\vejop
Line00000001 = "C:\WINDOWS\SYSTEM32\vejop
Line00000000 = "C:\WINDOWS\SYSTEM32\vejop
[ ]
After being infected, I attempted to load/run the following without success ....
Symantec Online Scan (Error ... previously installed version detected even though never installed before)
McAfee Online Scan (Error ... cannot load)
Kaspersky Online Scan (Error ... javascript)
SpyBot S&D (Successful download ... no response when attempting to run)
MalwareBytes (Successful download ... no response when attempting to run)
In addition ...
No software (antivirus/malware) will run from CD (no autplay or select start)
I ran Microsoft Fix-it to restore security permissions in registry.
The system is not experiencing uncontrollable pop-ups.
Any assistance will be greatly appreciated.
truebluerra.
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Answers
Download & run Combofix:
www.bleepingcompu
Thank you for your prompt response ...
I hid MS Services, disabled all others (no Antivirus related listed) ...
Disabled all Startup items (except SpyBot teatimer)
SpyBot identified the registry changes (asking for approval)
Rebooted system ...
Still cannot get either SpyBot S&D or MalwareBytes to start from the Desktop or the All Programs list.
One other thing, which has been happening intermittently since the infections, ....
Upon reboot, I had to warm reboot twice to get to the Desktop ...
reboot
1) Stopped at User list (reboot)
2) Stopped after entering user password (reboot)
3) Finally displayed Desktop
Any other ideas would be appreciated ...
truebluerra
First, turn off your system restore. The log shows several restore points infected. Turning it off will remove them. Turn irt back on when the system is clean.
Now, download avast and superantispyware ( both free versions. When you go to save them at the start of download, give them a new name. Do NOT change the name after the download. Change it at the start. After the download, run each, allowing it to download the latest virus definitions, then dis-connect from the internet and allow them to do full scans each. Report back results of scans pls.
Thank you again for all of our prompt responses ...
I tried changing the names of the executable files by changing the filename, then the extension (to .com) and then both filename and extension, but still cannot run them.
When downloading Combofix, I received a curious error message stating ...
You cannot change the name of Combofix to Combofix[1]
Please use valid characters only.
Appears that something is perhaps changing the installation filename at the registry level ...
I am going to search the registry for character strings that are partials of the executable filenames.
truebluerra
truebluerra--"You cannot change the name of Combofix to Combofix[1]"
Do not use the [1]. Rename it hamburger.exe. Or do not rename it at all since I understand you never tried running it without changes.
I have not used BitDefender, but the word "Deleted" following the infected Registry key suggests many of those corrupt keys have been removed. If nothing else works you could try deleting the remaining corrupt keys manually.
Your .exe file association may have been corrupted/disabled/removed
http://filext.com/WinXP_EX
This is a registry patch and will fix it if it is broken. Save it to your desktop and try to run it. Answer "Yes" to merge it into the registry. After it is done, try running the antivirus stuff again with the internet dis-connected.
I did not attempt to manually rename the combofix program ... that was an automatic attempted change that showed up in an error message as having been attempted during the download and installation process.
tried downloading http://filext.com/WinXP_EX
Thanks again.
truebluerra
I rebooted the system, downloaded http://filext.com/WinXP_EX
Unfortunately, I still cannot run any of the anti-virus or spyware programs.
Just for interest sake, I downloaded Norton Utilities (30 day evaluation) which installed successfully and can be run at will from the Desktop.
Also, after I renamed the Malwarebytes program in an effort to run it under a different name, I happened to check the Registry and found all three name changes had been added to the registry along with the original name.
SpyBot S&D is being loaded at boot time, and when right-clicking the taskbar icon, I can run update and the various other menu items are functional, but not the actual SpyBot scan option. When selecting that option, like the other malware detection programs, an hourglass shows for an instant and then nothing.
Thanks again for your assistance.
If you think of anything else please feel free to post your ideas.
I am going to try and download Combofix and SuperAntivirus again, both of which previously failed during installation.
truebluerra
You may have a RootKit virus - please try the free Sophos Anti Rootkit - http://www.sophos.com/prod
I have also happily used SDFiX.exe to remove nasties that nothing else could - have a try with this from http://downloads.andymanch
Download Trojan remover and run it in safe mode( press f8 in boot starting until safe mode selection appears) then it can scan and fix ur problem in safe mode . Hope this helps!
download : www.simplysup.com/tremover
So.... even when renaming Combofix before downloading the file to the desktop did not work?
How about downloading Comboifx into a USB drive and rename it before plugging the USB into the infected pc?... see if that work.
Also try running this diagnostic tool... there is an infection that blocks security programs and mess up permissions.
This tool will just check if this particular infection is present in the system or not.
Please download this tool and run it.
http://ad13.geekstogo.c
Dou
A black command prompt window shall appear.
It will now begin to scan. This may take a while, please be paitent until the scan is complete.
Once it's done, in the black screen it will say "Finished! Press any key to exit....
A log file called Win32KDiag.txt will be created on your desktop.
Please copy and paste the contents of that log file here in your next reply please.
If it isn't the win2k.sys: infection, some rogues also blocks security programs from running.
To check.... download the following file and save to your desktop.
http://live.sysint
Rename the file to "winlogon.exe" and then run it.(do not rename with any other name)
Then look for any random numbers executables e.g.,3425631.exe, highlight any random.exe and rightclick and select "kill process".
Once the process is killed, run MalwareBytes or Combofix.
Ok! All is right with the world again ... the Trojan Remover managed to penetrate the Virus' defences last night. After that the SDFix was able to run and remove more infections, followed by Malwarebytes which removed 341 infections and SpyBot S&D which removed a further 37.
System appears to be back to normal after a night of constant scanning.
Thank you to all of you for your assistance.
I am going to award points to all of you based upon level of assistance and productivity.
Navid_rvi - 150 pts
Alanhardisty - 150 pts
jcimarron - 50 pts
houssam ball - 50 pts
flubbster - 50 pts
rpgamergirl - 50 pts
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by: alanhardistyPosted on 2009-09-03 at 10:51:02ID: 25253081
Can you run msconfig?
If you can - go to the Services Tab and Hide All Microsoft Services - then disable all (apart from any Anti-Virus software ones).
Then go to the Startup tab and disable all (apart from any Anti-Virus ones). Click OK and reboot.
Hopefully you will get back in and can run Malwarebytes etc.