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09/27/2009 at 08:09PM PDT, ID: 24765906
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8.6

Virus blocked access to microsoft.com and antivirus websites.

Asked by twcadmin in Desktop Anti-Virus, Anti-Spyware, Proxy/Firewall Anti-Virus

I have a windows XP computer that didnt have protection and after a scan using avast, malwarebytes, hijackthis, and superantispyware, I found many threats that were removed successfully. I then upgraded to SP3. The remaining problems are windows update service keeps crashing, and I can't access the typical sites related to removing an infection, such as microsoft.com, windows update, and updates cant be downloaded by the various antivirus/antispyware programs but I can get to miscellaneous websites such as google.com.

My questions are, without repairing the OS install, how might I go about repairing this. More important, what would still be causing this if the infection is removed? I'm interested in the details of what files or settings would be hooking into the connection to these sites and be denying the connection?

The only thing I could think of was hijacked DNS settings but I verified that the correct DNS server is being used.
[+][-]09/27/09 08:18 PM, ID: 25436581

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[+][-]09/27/09 08:22 PM, ID: 25436595

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[+][-]09/27/09 08:25 PM, ID: 25436604

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[+][-]09/27/09 08:30 PM, ID: 25436617

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About this solution

Zones: Desktop Anti-Virus, Anti-Spyware, Proxy/Firewall Anti-Virus
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Solution Provided By: The_Computer_Guy
Participating Experts: 4
Solution Grade: A
 
 
[+][-]09/28/09 12:54 AM, ID: 25437385

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[+][-]09/28/09 01:50 AM, ID: 25437620

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[+][-]09/28/09 05:37 AM, ID: 25438777

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[+][-]09/28/09 10:27 AM, ID: 25441294

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[+][-]09/28/09 10:30 AM, ID: 25441319

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[+][-]09/29/09 05:34 PM, ID: 25454717

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[+][-]09/29/09 05:43 PM, ID: 25454754

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[+][-]09/30/09 09:46 AM, ID: 25460747

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20091111-EE-VQP-91 - Hierarchy / EE_QW_3_20080625