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Asked by mookdaddie in Email Anti-Virus, Anti-Spam Email Software
Hello all. This is my first question and I need an expert opinion (or several).
I am an IT Director of a non-profit agency that helps the community. We recently got into having clients submit information through our secure website (so they may remain anonymous) and once we have that information, we create a pdf packet that gives them what they need to do next. The packet is created through crystal reports and we attach it to an email and send it away.
One of the things we have found is that clients are complaining they do not receive the email (probably due to it having a pdf attachment.) I have tried to brainstorm a way to make sure the emails get through. I have contemplated return receipt, sending an initial email stating we will be sending an attachment email so you need to add us to your safe list, etc. In fact we put a disclaimer on the site that says please check your junk email because it will contain an attachment, but people do not read. I have tried just using plain text from Crystal reports and copy that into the email, but it looks so unprofessional.
My boss is very unhappy that our mail is considered "junk." I do understand his displeasure but I am at a loss to make sure our email is considered "Not Spam." Is there a good practice to make sure mail gets through?
20091111-EE-VQP-91 - Hierarchy / EE_QW_3_20080625
