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9.1

Poor Mail Reputation at http://www.senderbase.org

Asked by ChilliSauce in Email Anti-Virus, HijackThis Software

Tags: Mail Reputation, Email, www.senderbase.org

Hi,

We recently changed our mail server from one ISP to another. Now I am getting some outbound mail rejected. On one email from Dell it stated that our mail server's IP has a poor reputation and it gave me a link to www.senderbase.org. When I checked our new mail server IP on that site it stated that we have a poor reputation. My ISP offered to change the IP and it also made me aware of the fact that the IP we currently use is not black listed, anywhere. Could it be something to do with my SPF record? Please help! BTW the ISP we use is a very reputable company in the USA. Any help would be greatly appreciated.


Email Reputation Score:
      Poor |?| SenderBase Reputation Scores
The Reputation Score judges a source by its behavior

please click on the link for a full explanation


 Why is the reputation Poor?

These are the most common reasons:

    * Your email server or a computer in your network may be infected with malware and may be used to send spam.
    * You may have an insecure network which is allowing other parties to use your network to send spam.
    * Your email server may be misconfigured and might relay spam.
    * You may be utilizing a dynamic IP that is not allowed to relay email directly to the Internet.

Email error:

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  UKI_DIS_BGL_Inspiron30@dell.com
    SMTP error from remote mail server after initial connection:
    host smtp.ins.dell.com [143.166.224.193]: 554-ps-smtp.us.dell.com
    554 Connections from this sending hostname XXX.xxx.XXX.xxx, IP address of:
    XXX.xxx.XXX.xxx are being rejected due to low SenderBase Reputation score (below -2). Your SenderBase organization:
    None. See http://www.senderbase.org/ for more information.
[+][-]10/28/09 05:46 AM, ID: 25682576Accepted Solution

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About this solution

Zones: Email Anti-Virus, HijackThis Software
Tags: Mail Reputation, Email, www.senderbase.org
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Solution Provided By: alanhardisty
Participating Experts: 3
Solution Grade: A
 
[+][-]10/28/09 05:59 AM, ID: 25682705Assisted Solution

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[+][-]10/28/09 06:32 AM, ID: 25683009Author Comment

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[+][-]10/28/09 06:35 AM, ID: 25683036Assisted Solution

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[+][-]10/28/09 06:41 AM, ID: 25683095Author Comment

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[+][-]10/28/09 07:05 AM, ID: 25683332Assisted Solution

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[+][-]11/22/09 07:00 PM, ID: 25884903Expert Comment

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