Question

Symantec Mail Security for Microsoft Exchange is asking for Login / Password???

Asked by: morarc

I am trying to update the Symantec Mail Security licence on my Exchange Server. But whenever I try to access it through the console it is asking me for my username/password. All my administrator passwords do not work, neither does the password I have set up for Symantec System Center Console. Does anyone know how to set or reset the password to Symantec Mail Security??

Any guidance would be greatly appreciated, Thanks!

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Asked On
2009-11-04 at 13:56:39ID24872681
Tags

Anti virus

,

exchange server

,

email

Topics

Email Anti-Virus

,

Exchange Email Server

,

Symantec Anti-Virus Software

Participating Experts
3
Points
500
Comments
11

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Answers

 

by: kadafitcdPosted on 2009-11-04 at 14:09:47ID: 25744547

Just a thought.  Try the default which is:

username: admin
password: symantec

Good Luck HTH.

 

by: notacomputergeekPosted on 2009-11-04 at 14:26:38ID: 25744717

Have you tried changing the top line to yourdomain\administrator and the domain password?

 

by: morarcPosted on 2009-11-04 at 14:57:43ID: 25744986

kadafitcd - Thanks, I have tried that and it works only on Symantec System Center Console and Symantec Antivirus console.  

notacomputergeek - I have not tried changing the top line of the mydomain\administrator and the domain password. Dont really know how to do it, do you think you can instruct me on where to go in order to do that?

Thank you!

 

by: alanhardistyPosted on 2009-11-04 at 16:04:28ID: 25745540

Can you please search your system for resetpass.bat which will probably be in one of the symantec directories.  Not sure if it exists on 4.6 but it is there in newer versions.

If you find it - please run it and this will reset your password to symantec.

 

by: morarcPosted on 2009-11-05 at 10:24:51ID: 25752327

I looked for this file on my Exchange servers, no dice. :(

 

by: alanhardistyPosted on 2009-11-05 at 10:27:38ID: 25752351

Did you include hidden files & folders?

 

by: morarcPosted on 2009-11-05 at 10:41:54ID: 25752500

Yes sir, is this a default file that comes with the installation of Symantec Mail security?

 

by: alanhardistyPosted on 2009-11-05 at 10:51:09ID: 25752590

Like I said earlier - it is in the more recent versions.  Symantec Mail Security 4.6 is getting on a bit now (the latest download for 4.6.x was created in June 2005), which suggests that you are not necessarily running a current license, or chose not to update the software.

If you were current, then you could run resetpass.bat, but I cannot see this as an available option in 4.6 I am afraid.

 

by: alanhardistyPosted on 2009-11-05 at 10:52:14ID: 25752602

If you are current with your license, I would suggest calling Symantec for support as they may have a backdoor that is not published, or less hidden than it seems to be from my searching.

 

by: notacomputergeekPosted on 2009-11-05 at 11:46:44ID: 25753152

If you have a current license, can you uninstall 4.6 and install the latest version (6.0.9, I think). If you go to https://licensing.symantec.com and create a new account (if you don't have one already), you should be able to download the latest version.

 

by: morarcPosted on 2009-11-05 at 12:14:38ID: 31650260

Thank you very much for your comments, they have been extremely beneficial to helping me find the solution to my issue.

20120131-EE-VQP-002

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