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06.12.2007 at 01:50PM PDT, ID: 22629674
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Symantec AV client loses shield icon and opens C:\PROGRA~1\Symantec folder

Asked by EvilPeppard in Enterprise Anti-Virus

Tags: symantec, shield, icon

I am using Symantec Enterprise 10.2 (10.1.5).  Upon installing the client, either by a push from the Symantec System Center, or from a manual install of the client at the machine, after the machine reboots, a Windows Explorer window pops up for "C:\PROGRA~1\Symantec"
http://www.dkpeppard.net/shared/temp/symantec_avclient_install_issue1.jpg

After the program initially finishes installing, I get the little shield down in by the clock, Live Update runs, etc.  As soon as I reboot the machine, once it comes back up, it has this folder open and described above.  Also, the shield is no longer by the clock, yet I can go in the Program Menu and can launch Symantec Antivirus with no problem.  Live Update works as well.

From this point forward, every time you reboot the computer, it comes up with this folder open and no shield icon by the clock.  You and uninstall and reinstall, use Managed or Unmanaged mode, it doesn't matter.  This has happened on two of my computers now, both Windows XP, SP2.

Anyone else experiencing this phenomenon?  Thanks in advance for any help.
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[+][-]06.13.2007 at 07:21AM PDT, ID: 19274798

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About this solution

Zone: Enterprise Anti-Virus
Tags: symantec, shield, icon
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Solution Provided By: EvilPeppard
Participating Experts: 1
Solution Grade: A
 
 
[+][-]06.13.2007 at 07:25AM PDT, ID: 19274818

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[+][-]06.16.2007 at 11:27AM PDT, ID: 19298995

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