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5.8

OfficeScan 10 SP1, Win 7 Prof, Windows Firewall Network Profiles

Asked by IT-Monkey-Dave in Enterprise Anti-Virus, Anti-Virus, Windows 7

Tags: officescan windows firewall profile

OfficeScan Server v10 SP1.  Clients are Windows 7 Prof.  Windows Firewall is enabled; OfficeScan f/w is not installed on the clients.  The clients are AD members, Win 7 network profile type is "Domain".

Problem: When OfficeScan is installed on the Win 7 client, the Windows Firewall incoming rules get an entry for the OfficeScan Listener, on the correct port.  The network profile type for the OfficeScan incoming f/w rule is initially set to "Domain", which is correct.  With that setting, the OfficeScan server can communicate with the client and shows the client's status as "Online".  But after the client reboots, the incoming rule for OfficeScan changes its profile setting to "Public".  At that point the OfficeScan server can no longer initiate contact with the client and shows the client as "Offline".  If the client manually changes that f/w rule's profile setting back to "Domain" then things work until the next reboot.  The setting then reverts to "Public" again and it's broken.

What is going on here?  Is Windows making that firewall setting change, or is OfficeScan doing it?  Note that the client's network settings are for the "Domain" profile, confirmed before and after rebooting, and all other apps & drivers are fine.

I have a trouble ticket open with Trend but I'd appreciate anyone else's input.  Today I had to force a bunch of users to reboot, twice, to update their client and thought it was fixed, and now the problem is back again.  I need to get this fixed and stop bothering the users with this issue and know the a/v is working right.  Not to mention I have other things I'd rather be working on.  ;)
[+][-]11/13/09 07:28 PM, ID: 25819270Accepted Solution

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Zones: Enterprise Anti-Virus, Anti-Virus, Windows 7
Tags: officescan windows firewall profile
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Solution Provided By: IT-Monkey-Dave
Participating Experts: 0
Solution Grade: A
 
[+][-]11/10/09 02:25 PM, ID: 25790575Author Comment

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[+][-]11/12/09 09:25 AM, ID: 25806582Author Comment

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[+][-]11/16/09 04:57 PM, ID: 25835858Author Comment

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