Question

Which anti spyware/malware remover is best?

Asked by: JillC

A little while ago my web browsing came to a dead stop. My ISP suggested I had some malware. I was astounded because I've been running Outpost firewall and had thought it was doing a good job. So I ran Spybot S&D which found nothing of significance. I then decided to download Spyware Detector.

After quite a lengthy scan, it found 7 spywares and 300+ "threats". The spyware included:
Trojan.Dumaru
Adware.Deskadtop
Adware.POP A
Adware.Mirar
KeyLogger.EMCO
Spyware.Guardian

I decided to test this against some others.
Trend Micro Anti-Spyware found nothing at all.

Spybuster found some problems but wouldn't give a list to see what it had found.

CounterSpy found
SearchNugget, DNSCatcher
ErrorSafe Rogue Security Prog
+ 12 cookies. This trial version actually allowed me to delete 2.

Pest Patrol from eTrust found problems but wouldn't list them.

XoftSpySE found:
BonziBuddy
Cyberspy
PigSearch
Sfonditalia
Adwareloader
Viewpoint.

Those that wouldn't show me a list were reporting between 7 and hundreds of "problems". I assumed that these were all actually finding the same ones and that they were just different names (as anti-virus programs often report a virus with a different name).

So, because XoftSpy ran so quickly and didn't seem to want to take total control of my PC, I decided to pay them the money. I removed all the malware it found. I then cleaned my Registry with another cleaner.

Then, before I removed everything else from my PC, I decided to run Spyware Detector again.
You will understand my frustration when I discovered that it was still finding 7 spywares although the "associated threats" had been reduced slightly. I was so annoyed with myself for wasting money, I just went ahead and paid for this program as well.

So after removing all the nasties, my PC has been running like a dream. It just zips along - I had forgotten how fast it used to run. I disabled the annoying popup from Spyware Detector. All seemed fine.

Then yesterday, I came across a great long list of spyware removers, many I had never heard of. I decided to try out Spyware Seizer. You will know how exasperated I felt when it found dozens of tracking cookies, a file called hkcmd.exe which it reported as Backdoor Spy.Delf.abb and 4 trojans in the registry. Before I could get to this list, it was being very heavy-handed with popup errors telling me that I had serious errors with things like notepad+ (my replacement for notepad) and my homepage setting (which it wanted to set to blank) and my scanner or the twain driver, and several programs which sit in my system tray. It took me quite some time to get it to ignore all the "errors".

Nevertheless, seeing a backdoor trojan was worrying. I re-ran both my "paid" antispywares and they could not find the same problems. I then did a Google Search for hkcmd.exe and found references to this legitimate file.

So, have I wasted my money? Which anti-spyware is really the best? Why do they all seem to report different malware? Why do some report dozens of cookies, others only a few, and some find no cookie with problems?

Your advice would be appreciated.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2007-04-15 at 19:11:30ID22512847
Tags

malware

,

best

Topic

Anti-Virus

Participating Experts
3
Points
100
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Spyware and Malware Problems
    We have a server that keeps getting infected with Spyware and Malware. We've run multiple scanning programs that removed everything and returned 0 infected files for about a week, only to go in today and see 200+ programs/services/processes identified by AdAware alone. My que...
  2. Spyware/Malware removal - csrss.exe and smss.exe?
    OS: Windows XP2 Issue: Spyware Removal I recently downloaded and executed something accidentally, and as a result I now have some spyware/malware I can't get rid of. The two processes that I believe are the cause are: lsass.exe and cmss.exe - naturally Windows thinks they...
  3. PC infected with  spyware / malware
    Hi Experts! My computer is again infected with spyware. I use Win XP Pro SP2. A month ago, I reformatted the HDD because I was not able to remove all of these spyware. Now they are back and I don't want to reformat the HDD again. My anti-virus software is Panda and it stopp...
  4. what is the best way to clear viruses, spyware, malware
    what is the best way to clear viruses, spyware, malware in windows xp
  5. Spyware
    Spyware on Computer cannot find a solution: on Desktop: Warning Spyware destected on your computer Install an Antivirus or Spyware remover to clran your computer> Thsi is contained in a box with yellow at the top and blue on the bottom. I have run Spybot to no avail.

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: war1Posted on 2007-04-15 at 19:43:01ID: 18915616

Greetings JillC !

There are many types of adware and spyware.  No one program can get them all.  So using a couple is a good idea.  XoftSpy and Spyware Detector are good adware removers. So you have not wasted your money.

The best free antispyware program is Superantispyware.  Some spyware removers are actually spyware programs themself.  Spyware Seizer could one of those.  Any program that keeps coming up with popup to buy it is suspect.
http://www.superantispyware.com/

HijackThis is very good at finding adware and spyware, but requires some analysis.
http://www.majorgeeks.com/download3155.html


Best wishes, war1

 

by: rpggamergirlPosted on 2007-04-15 at 20:11:36ID: 18915724

Well, you could've save your money, yeah.
SUPERAntispyware is the best antispyware out there and it's free, you just have to register it every year and you get all the updates.

SUPERAntispyware though the best, it also doesn't remove every nasties out there, no scanner does, specially when it's a malware infection.
Hijackthis log works differently, it's like a diagnostic tool that detects nasties so you need to know what you're doing with it.
But you can just post your log and experts will help you analyze it and give you the correct advice.

Sometimes when your pc is heavily infected you need more than one scanner to clean it, that's because there is no single scanner that detects and remove every nasties that surface.

And you have to be careful, because some scanners are actually rouge programs themselves.

Next time you're pc is infected with malware just run a hijackthis scan and post your log here for us to look at.

 

by: JillCPosted on 2007-04-15 at 20:32:38ID: 18915768

Ok, I didn't say that I ran a HijackThis and had a look at the log. While I'm not an expert by any means, I could not see anything in the log which looked suspicious and worth wasting anybody's time over.

I based my decision on paying for the software on the assumption that people have to be paid somewhere along the line. Paying for it should mean that the software is supported and that it actually does what it says. How do the writers of SUPERAntispyware support themselves?

 

by: rpggamergirlPosted on 2007-04-15 at 20:50:41ID: 18915816

>>How do the writers of SUPERAntispyware support themselves?<<
SUPERAntispyware Pro is NOT a free product so they get money on the Pro.
And I admire them for being able to also give it for free(not just free trial, but free all year round) to those who doesn't want real-time protection.

The only diference between the SUPERAntispyware Pro and the free version is, the Pro has a real-time protection whereas the free version doesn't have real-time protection.
The free version is a very good on-demand scanner.

 

by: SunBowPosted on 2007-04-16 at 16:29:28ID: 18921400

None are perfect.
The best one is the one between the chair and the keyboard (user)
Next best is the one used. Some infections take more than one to clen, some are yet to be cleanable, so the more perfect one comes into play, and that is:

ans: Rebuild it from scratch (AKA the freeware fDisk & Format eradicator programming process to clean hard drives)

 

by: war1Posted on 2007-04-19 at 10:08:16ID: 18940637

JillC, any update?

 

by: JillCPosted on 2007-04-19 at 20:11:07ID: 18943928

Thanks guys. I've increased the points so that I can split them. I've tried out SuperAntispyware as recommended and it looks quite good. (but there's nothing to find anymore).

 

by: rpggamergirlPosted on 2007-04-24 at 19:42:39ID: 18971122

Thanks!

Best wishes!
~rpg

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...