[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.6

SAV not updating definitions locally

Asked by sjniii in Anti-Virus, Symantec Anti-Virus Software, Server Anti-Virus

Tags: liveupdate

The virus definitions on the server are not updating.

On an Xp named NAVserver, I have installed the Symantec System Center, the primary management server with AV Server Rollout, and configured NAVserver as the primary management server with in a server group called JNAV.

I Installed the LiveUpdate Utility on NAVserver and created a shared network folder on the c: drive of NAVserver called SAVupdates

I then used the LiveUpdate Administration Utility to go out to the Symantec Web Site to download the virus definitions files to SAVupdates.  Currently, the definitions and updates are accessible from our network via UNC at \\NAVserver\SAVupdates

On the primary management server, when I open SAV (via the icon in the system tray), I am prompted to enter the Server Group user and password to run SAV on the computer.
When I click on LiveUpdate, the program runs and then returns the message:

“All of the Symantec Products and Components are currently up to date”

This is not true since the date is still showing June 2005 in SAV.

Any ideas on why I can not get the updates from the local share \\NAVserver\SAVupdates

thanks
Stan
-------------
I have included  the log file below:



////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// Start LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
4/26/2007, 17:54:26 GMT -> LuComServer version: 3.2.0.43
4/26/2007, 17:54:26 GMT -> LiveUpdate Language: English
4/26/2007, 17:54:26 GMT -> LuComServer Sequence Number: 20070131
4/26/2007, 17:54:26 GMT -> OS: Windows XP Professional, Service Pack:2, Major: 5, Minor 1, Build 2600
4/26/2007, 17:54:26 GMT -> System Language:[0x0409], User Language:[0x0409]
4/26/2007, 17:54:26 GMT -> IE 7 Support
4/26/2007, 17:54:26 GMT -> ComCtl32 version: 6.0
4/26/2007, 17:54:26 GMT -> IP Addresses: 172.16.24.1
4/26/2007, 17:54:26 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
4/26/2007, 17:54:26 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
4/26/2007, 17:54:26 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
4/26/2007, 17:54:26 GMT -> LiveUpdate flag value for this run is 0
4/26/2007, 17:54:26 GMT -> Entering SetSequenceNumberEx()...
4/26/2007, 17:54:26 GMT -> LuComServer version: 3.2.0.43
4/26/2007, 17:54:26 GMT -> LiveUpdate Language: English
4/26/2007, 17:54:26 GMT -> LuComServer Sequence Number: 20070131
4/26/2007, 17:54:26 GMT -> OS: Windows XP Professional, Service Pack:2, Major: 5, Minor 1, Build 2600
4/26/2007, 17:54:26 GMT -> System Language:[0x0409], User Language:[0x0409]
4/26/2007, 17:54:26 GMT -> IE 7 Support
4/26/2007, 17:54:26 GMT -> ComCtl32 version: 6.0
4/26/2007, 17:54:26 GMT -> IP Addresses: 172.16.24.1
4/26/2007, 17:54:26 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
4/26/2007, 17:54:26 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
4/26/2007, 17:54:26 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
4/26/2007, 17:54:26 GMT -> LiveUpdate flag value for this run is 0
4/26/2007, 17:54:26 GMT -> Leaving SetSequenceNumberEx(); retcode = 0
4/26/2007, 17:54:26 GMT -> LuComServer version: 3.2.0.43
4/26/2007, 17:54:26 GMT -> LiveUpdate Language: English
4/26/2007, 17:54:26 GMT -> LuComServer Sequence Number: 20070131
4/26/2007, 17:54:26 GMT -> OS: Windows XP Professional, Service Pack:2, Major: 5, Minor 1, Build 2600
4/26/2007, 17:54:26 GMT -> System Language:[0x0409], User Language:[0x0409]
4/26/2007, 17:54:26 GMT -> IE 7 Support
4/26/2007, 17:54:26 GMT -> ComCtl32 version: 6.0
4/26/2007, 17:54:26 GMT -> IP Addresses: 172.16.24.1
4/26/2007, 17:54:26 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
4/26/2007, 17:54:26 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
4/26/2007, 17:54:26 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
4/26/2007, 17:54:26 GMT -> LiveUpdate flag value for this run is 0
4/26/2007, 17:54:26 GMT -> Begin s32live1's DoOnRamp.
4/26/2007, 17:54:26 GMT -> LuComServer version: 3.2.0.43
4/26/2007, 17:54:26 GMT -> LiveUpdate Language: English
4/26/2007, 17:54:26 GMT -> LuComServer Sequence Number: 20070131
4/26/2007, 17:54:26 GMT -> OS: Windows XP Professional, Service Pack:2, Major: 5, Minor 1, Build 2600
4/26/2007, 17:54:26 GMT -> System Language:[0x0409], User Language:[0x0409]
4/26/2007, 17:54:26 GMT -> IE 7 Support
4/26/2007, 17:54:26 GMT -> ComCtl32 version: 6.0
4/26/2007, 17:54:26 GMT -> IP Addresses: 172.16.24.1
4/26/2007, 17:54:26 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
4/26/2007, 17:54:26 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
4/26/2007, 17:54:26 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
4/26/2007, 17:54:26 GMT -> LiveUpdate flag value for this run is 0
4/26/2007, 17:54:27 GMT -> Begin s32live1's LaunchAndWait.
4/26/2007, 17:54:27 GMT -> LuComServer version: 3.2.0.43
4/26/2007, 17:54:27 GMT -> LiveUpdate Language: English
4/26/2007, 17:54:27 GMT -> LuComServer Sequence Number: 20070131
4/26/2007, 17:54:27 GMT -> OS: Windows XP Professional, Service Pack:2, Major: 5, Minor 1, Build 2600
4/26/2007, 17:54:27 GMT -> System Language:[0x0409], User Language:[0x0409]
4/26/2007, 17:54:27 GMT -> IE 7 Support
4/26/2007, 17:54:27 GMT -> ComCtl32 version: 6.0
4/26/2007, 17:54:27 GMT -> IP Addresses: 172.16.24.1
4/26/2007, 17:54:27 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
4/26/2007, 17:54:27 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
4/26/2007, 17:54:27 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
4/26/2007, 17:54:27 GMT -> LiveUpdate flag value for this run is 0
4/26/2007, 17:54:27 GMT -> Legacy Command Line is: -a [-p"Symantec AntiVirus Corporate Server" -l"SymAllLanguages" -v"10.0"]
4/26/2007, 17:54:27 GMT -> ProductRegCom/luGroup(PID=2172/TID=1176): Destroyed luGroup object.
4/26/2007, 17:54:27 GMT -> Scanning the following file for potentially malicious host entries: C:\WINDOWS\system32\Drivers\etc\hosts
4/26/2007, 17:54:27 GMT -> Scanning the following file for potentially malicious host entries: C:\WINDOWS\system32\Drivers\etc\lmhosts.sam
4/26/2007, 17:54:27 GMT -> LiveUpdate did not find any malicious host entries in any hosts files.
4/26/2007, 17:54:27 GMT -> **** Starting an Interactive Mode LiveUpdate Session ****
4/26/2007, 17:54:27 GMT -> User Type: Administrator.
4/26/2007, 17:54:33 GMT -> ***********************        Start of New LU Session        ***********************
4/26/2007, 17:54:33 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Interactive Mode.
4/26/2007, 17:54:33 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.2.0.43, Language: English.  Mini-TRI file name: liveupdate_3.2.0.43_english_livetri.zip
4/26/2007, 17:54:33 GMT -> Progress Update: TRYING_HOST: HostName: "NAVserver" URL: "\\NAVserver\savupdates" HostNumber: 0
4/26/2007, 17:54:33 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0      Downloading LiveUpdate catalog file
4/26/2007, 17:54:33 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.2.0.43_english_livetri.zip
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\NAVserver\savupdates\liveupdate_3.2.0.43_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\NAVserver\savupdates\liveupdate_3.2.0.43_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_3.2.0.43_english_livetri.zip" HR: 0x802A0033
4/26/2007, 17:54:33 GMT -> HR 0x802A0033 DECODE: E_CANT_CREATE_FILE
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
4/26/2007, 17:54:33 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.2.0.43_english_livetri.zip).
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\NAVserver\savupdates\minitri.flg", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\NAVserver\savupdates\minitri.flg", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x802A0033
4/26/2007, 17:54:33 GMT -> HR 0x802A0033 DECODE: E_CANT_CREATE_FILE
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
4/26/2007, 17:54:33 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
4/26/2007, 17:54:33 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1      Downloading LiveUpdate catalog file
4/26/2007, 17:54:33 GMT -> LiveUpdate could not find the MiniTri.flg file on the server.  LiveUpdate is entering legacy mode and will attempt to download the full LiveUpdate Catalog file.
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\NAVserver\savupdates\livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "\\NAVserver\savupdates\livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip" HR: 0x0      
4/26/2007, 17:54:33 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
4/26/2007, 17:54:33 GMT -> Progress Update: HOST_SELECTED: Host IP: "172.16.24.1" URL: "\\NAVserver\savupdates" HostNumber: 0
4/26/2007, 17:54:33 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server \\NAVserver at path \\NAVserver\savupdates via a LAN connection. The server connection connected with a return code of 200, Successfully download TRI file
4/26/2007, 17:54:33 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/26/2007, 17:54:33 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
4/26/2007, 17:54:33 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
4/26/2007, 17:54:34 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdt.grd"
4/26/2007, 17:54:34 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads", HR: 0x0      
4/26/2007, 17:54:34 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/26/2007, 17:54:34 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
4/26/2007, 17:54:34 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads", HR: 0x0      
4/26/2007, 17:54:34 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
4/26/2007, 17:54:34 GMT -> ********* Finished Finding Available Updates *********

4/26/2007, 17:54:34 GMT -> LiveUpdate did not find any new updates for the given products.
4/26/2007, 17:54:34 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Interactive Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 100, LiveUpdate ran successfully.  There are no new updates to your products.
4/26/2007, 17:54:36 GMT -> ***********************           End of LU Session           ***********************
4/26/2007, 17:54:37 GMT -> End s32live1's LaunchAndWait; retcode = 1
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// End LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////

 
Related Solutions
Keywords: SAV not updating definitions locally
Title
1 Can not update Virus definition. Now …
2 Windows 2003 Server Virus Proble…
3 Server 2003 Running Slow
4 Windows XP PC Infected
5 Hijacak this log, please
6 Viruses/Trojans causing havoc...…
 
Loading Advertisement...
 
[+][-]04/26/07 12:56 PM, ID: 18984650Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Anti-Virus, Symantec Anti-Virus Software, Server Anti-Virus
Tags: liveupdate
Sign Up Now!
Solution Provided By: sjniii
Participating Experts: 1
Solution Grade: A
 
[+][-]05/01/07 06:34 AM, ID: 19007960Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]05/01/07 03:55 PM, ID: 19012341Administrative Comment

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
[+][-]05/04/07 01:58 AM, ID: 19029556Administrative Comment

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091111-EE-VQP-92 - Hierarchy