Question

OfficeScan 7.3 - Enabling roaming anitvirus updates

Asked by: Marc-Bruce

Hi Guys,

I am looking to Enable Roaming Anti Virus Support via Trend Micro's OfficeScan 7.3, so that Remote Users can still archieve anti virus updates by bypassing our internal network and getting those new definitions straight from Trend.

Only problem is we cannot find the way to turn this feature on?

If anyone has experience with this it would be great.

Thanks

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Asked On
2007-06-13 at 20:55:44ID22632913
Tags

officescan

,

roaming

,

update

Topics

Anti-Virus

,

Server Anti-Virus

,

Anti-Virus Applications

Participating Experts
2
Points
500
Comments
7

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Answers

 

by: GWNet-workingPosted on 2007-06-14 at 06:24:10ID: 19283162

Can you not select "Update from the internet" from the client by clicking on the task-bar icon and selecting "Update now!"?

 

by: bloodymalth5Posted on 2007-06-17 at 15:50:52ID: 19303745

Updating OfficeScan
How do I configure automatic scheduled updates?
Updates are automatically received once they are available at the server unless OfficeScan is behind a firewall that blocks incoming TCP port 8080.  Make sure that port 8080 is open on your firewall so that all clients can get updates correctly.  Also make sure that all the Windows Firewall is configured to allow port 8080 out.

How do I know if my pattern files are up to date?
If your pattern files are more than a week old, the OfficeScan system tray icon will change to include an exclamation point in it. You can find out the date of your pattern files by doing the following:

Right-click the OfficeScan icon in the system tray and then choose OfficeScan Main.
On the Help menu, click About.

The Component information section contains the date the pattern files were last updated. This should typically be within the last 1 to 3 days.
How do I force an update?
If you want to force OfficeScan to check for updates, do the following:

Right-click the OfficeScan icon in the system tray and then choose Update Now.

Note: If your system requires a proxy to access the Internet, enter the appropriate information and then click Update Now to perform the update.

 

by: Marc-BrucePosted on 2007-06-18 at 20:34:09ID: 19312988

None of these work, When clicking Update now while connected to an external network we get an error stating that it could not connect and to check the proxy settings. There is no proxy implimented on this network.

Any other ideas?

 

by: bloodymalth5Posted on 2007-06-18 at 20:44:25ID: 19313015

ok are you running any kind of web filtering software?
What kind of server is this running on?
Do you have a firewall?
What OS are the client machines?

 

by: Marc-BrucePosted on 2007-06-18 at 23:55:44ID: 19313768

Web Filtering: Web Sense (although not active while outside the office network)
Server: Win2k3
Firewall: Yes, Juniper Networks Netscreen 25
OS on Clients: XP Pro

 

by: bloodymalth5Posted on 2007-06-19 at 04:39:07ID: 19314830

ok try this
go to this link
http://www.trendmicro.com/ftp/documentation/guides/osce_7.3_ag.pdf

Then read pages 44-45 or in the document 2-15, 2-16.  i think this is exactly what you are wanting to do.

 

by: Marc-BrucePosted on 2007-06-19 at 05:10:34ID: 19315054

Excellent! thanks BloodyMalth!

20120131-EE-VQP-002

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